Vox Telecom Fatpipe

Shard said:
@techhead

I've got exactly the same problem as you, Vox is all over the place from about 6pm. Mweb and WebAfrica are fine.
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Look, at the moment its actually not a "problem" as such.

I have my Vox account in my router so for downloading, streaming, mobile devices, and my laptop (gaming rig) are all connected to that. When I need to game, I fire up a pass-through PPPoE connection to get my ping sorted out.

I shouldn't HAVE to do this, and I shouldn't HAVE to pay for a 2nd ISP but its a few GB of premium unshaped from another ISP and that is my gaming allocation for the month. Quite sad, but all in all its still working out as a good deal.
 
techead said:
[...] He helped out in a thread where he really didnt have to.
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I agree. Actually I think DJ is posting in his private capacity - not as an ISP rep. Same is true for cvanwie as well (I think).

So I don't see a problem.
 
Oh and something else that I have noticed with the routing on Vox.

In ping plotter to my test ip using my second IS ISP the route is 100% static.

When I switch to Vox the route is not static. It chops and changes all the time, to an extent where additional hops are added.

I'm not sure if that is the software on the hardware that is trying to manage the traffic but it seems really odd to me. I've never seen that before.
 
Still having the occasional problem with streaming, speeds dropping below 60kB/s.

As always,YouTube is perfect. Streams from Crunchyroll, Hulu, a very large variety of hosts on Kodi, and sometimes even Facebook dip drastically in speed. Have downloaded files from servers in USA, UK and Germany with no issues.

Note that this is the only issue I have had so far. Everything else has been good. I just hope the streaming problem can be fixed.
 
I'd like to sign up with Vox, but I barely use more than 10Gb per month. Keeping my Telkom account for now until something better comes along.
 
DJ... said:
Yup, these sorts of statements are certainly not cool as it's not true whatsoever.

Also implies the jitter is normal and the stable latency is the abnormal experience, so probably not the best response there...
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DJ - this wasn't a statement. I was asked what I thought might be the issue, I replied as such. I didn't speak of jitter nor latency. Let's keep it accurate.
 
Jim West said:
I agree. Actually I think DJ is posting in his private capacity - not as an ISP rep. Same is true for cvanwie as well (I think).

So I don't see a problem.
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I try to include my signature when I'm speaking on behalf... if not, no signature. Either way, my main focus is to try to isolate the issues and get it fixed as soon as possible.
 
techead said:
Oh and something else that I have noticed with the routing on Vox.

In ping plotter to my test ip using my second IS ISP the route is 100% static.

When I switch to Vox the route is not static. It chops and changes all the time, to an extent where additional hops are added.

I'm not sure if that is the software on the hardware that is trying to manage the traffic but it seems really odd to me. I've never seen that before.
Click to expand...

Would you mind sharing the routes changing while on Vox? There is a circumstance where I can imagine this happening, but "that" problem hasn't happened for a few weeks as far as I know.
 
cvanwie said:
Would you mind sharing the routes changing while on Vox? There is a circumstance where I can imagine this happening, but "that" problem hasn't happened for a few weeks as far as I know.
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I will most certainly send all the info I can. I am home later tonight and will hop online and get all you need.

I might even just do a short video showing the routes changing, is that okay?
 
Fluttershy said:
Still having the occasional problem with streaming, speeds dropping below 60kB/s.

As always,YouTube is perfect. Streams from Crunchyroll, Hulu, a very large variety of hosts on Kodi, and sometimes even Facebook dip drastically in speed. Have downloaded files from servers in USA, UK and Germany with no issues.

Note that this is the only issue I have had so far. Everything else has been good. I just hope the streaming problem can be fixed.
Click to expand...

I might be opening the door a bit too far here...

YouTube and other types of services like Netflix and Hulu (for instance) should run perfectly. Kodi though, is unknown to us at this time and might be why it's not performing the same.

When you say Facebook dips drastically, do you mean the website or do you mean watching videos on it?

Regards,
Chris
_____________________________

Chris Van Wie
Solution Architect
Vox Telecom Limited
 
techead said:
I will most certainly send all the info I can. I am home later tonight and will hop online and get all you need.

I might even just do a short video showing the routes changing, is that okay?
Click to expand...

Most definitely!

Please also do that test if you haven't, where you're PPPoE account is from your machine rather than the router.
 
techead said:
I will most certainly send all the info I can. I am home later tonight and will hop online and get all you need.

I might even just do a short video showing the routes changing, is that okay?
Click to expand...

I will try to simulate your scenario from my connection as well tonight. ( the stabilizing of the pings) - not sure how to capture the routes idea.
 
cvanwie said:
I might be opening the door a bit too far here...

YouTube and other types of services like Netflix and Hulu (for instance) should run perfectly. Kodi though, is unknown to us at this time and might be why it's not performing the same.

When you say Facebook dips drastically, do you mean the website or do you mean watching videos on it?

Regards,
Chris
_____________________________

Chris Van Wie
Solution Architect
Vox Telecom Limited
Click to expand...

It is the video on Facebook that dips, not the browsing. It is the stream services that I watch through Kodi that I am having the same problem with, same deal if I use a browser to view them. Naming a few of the streams I watch using Kodi: VkBox, Vidbull, Grifthost, Mightyupload, Promptfile, FileNuke. Granted that by their names they don't sound very reliable, they work fine if I switch to Vodacom (Crunchyroll streams also work fine if I switch to Vodacom), and they do generally work fine with Vox too. It's not bad all the time, just mildy frustrating when it does happen.
 
Fluttershy said:
It is the video on Facebook that dips, not the browsing. It is the stream services that I watch through Kodi that I am having the same problem with, same deal if I use a browser to view them. Naming a few of the streams I watch using Kodi: VkBox, Vidbull, Grifthost, Mightyupload, Promptfile, FileNuke. Granted that by their names they don't sound very reliable, they work fine if I switch to Vodacom (Crunchyroll streams also work fine if I switch to Vodacom), and they do generally work fine with Vox too. It's not bad all the time, just mildy frustrating when it does happen.
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I totally understand! My wife yells at me when Netflix buffers ... She gives me that eye and says "You're job is to make the internet great, what's this?!" ... trolled by the wife in real life is worse than buffering I assure you!

I'll look into Kodi tonight.

Let me know about Facebook video if you notice a difference or not.
 
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cvanwie said:
I totally understand! My wife yells at me when Netflix buffers ... She gives me that eye and says "You're job is to make the internet great, what's this?!" ... trolled by the wife in real life is worse than buffering I assure you!

I'll look into Kodi tonight.

Let me know about Facebook video if you notice a difference or not.
Click to expand...

I also have issues with Kodi streams on my VOX 10mb 300gig Fatpipe. HD content constantly buffering. Not the same result with other free ISP test account.
 
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