sand_man
Honorary Master
I had that issue briefly yesterday afternoon. All good now though. Fatpipe, JHB.
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Vox Telecom Fatpipe
- Thread starter MMMR_14
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I had that issue briefly yesterday afternoon. All good now though. Fatpipe, JHB.
Also in the Northwold area (Sundowner) had 0 issues last night on YouTube and Netflix; call Telkom - reset port OR use our new app and do it yourself
Regarding Cape Town: Waiting on an upgrade to come through, should be a few days.
Not sure where Voxie (official rep) is ...
Honestly, though, I'm not going to answer the same thing over and over and over again, there's no need. 20 people all in Cape Town all complaining about the same thing, doesn't require 20 replies on a single forum. =)
CS1977
Active Member
- Joined
- Jun 25, 2014
- Messages
- 45
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- 1
Maybe just a time line for the fix? And possibly the generic answer in the first post of the thread (sure the mods can help with that)
Had a look at the graphs, no congestion in JHB yesterday on our network.
Might have been something else involved, like Telkom, or FB, or Akamai, its not always our fault ...
tnarg.retrac
Active Member
OK great - thanks for the update
Drifter
Honorary Master
True that, but Vereeniging is very far from Cape Town last time I checked.
Or people can read the last few pages like most people do
We are waiting on a few things from Telkom, I'll check and update in a few. I would guess by Tuesday.
sand_man
Honorary Master
Love the mobile app!!
Port reset tool is just awesome! Haven't tried it yet but does the line have to be managed by VOX in order for it to work?
TIA
Port reset tool is just awesome! Haven't tried it yet but does the line have to be managed by VOX in order for it to work?
TIA
sand_man
Honorary Master
Or people can read the last few pages like most people do
We are waiting on a few things from Telkom, I'll check and update in a few. I would guess by Tuesday.
It's a tough crowd in here. Your product will get scrutinized and dissected and explored all day long, every day. Any flaws and/or issues will be found. Nowhere to hide...
Great for troubleshooting, not so great if you looking for peace and quiet.
Must be a Vox managed line (according to the app developers).
I'd rather not have a sticky about it because the different issues have different resolutions and if a "global type of response" is laid out, it could be detrimental.
Any how... Respect that I can't go into specifics, but it seems like we finally got to the root of the problem with Telkom. We asked for X they gave us K for instance.
We asked for resolution by 12pm today; hold thumbs. I'll reply when I hear that it's been fixed or when it will be if not by 12pm today.
CS1977
Active Member
- Joined
- Jun 25, 2014
- Messages
- 45
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+1 good stuff! I'm happy with the service I have received from your company and the customer service has been great. Happy to hand over my money knowing you are working hard to ensure I get what I pay for and more!
Appreciated, truly.
While there are tons and tons of posts about this and that, we do listen because while we might be graphing and monitoring everything we can, but you guys are the ones who experience the problems and raise them when you experience something which you don't think is correct.
The fact that you guys raise them to us, is PRICELESS. So from us to you, thank you guys.
We never ignore an issue, we investigate and work on fixing it.
On a side note, DNS admin told me this morning that he's added an additional 2 DNS Cache servers to the mix, using the dynamically assigned DNS settings should work better; if not, let us know.
sybertiger
Expert Member
thank you
my ping been normal lastnight 25,and had no problems
and we all feel you on
so far very happy with VOX,streaming with out a problem,even tho local game ping are unstable
big thumbs up for Vox
Drifter
Honorary Master
This is good news. Thanks.
This is a great thing to raise; but the problem with it is that you didn't provide any information for us to look through.
When reporting an issue, the more detail, the easier it is for us to look through it.
A few things to consider including when sharing a "problem" on the forum or calling service center:
* Whats wrong? (high ping, packet loss, buffering)
* From where to where? (trace route/pingplotter view)
* When did it happen (time frame for us to review graphs, change controls, outtage, that sot of thing)
* What region: JHB, CPT, EL, PE, etc
This kind of information helps us help you quicker
sybertiger
Expert Member
This is a great thing to raise; but the problem with it is that you didn't provide any information for us to look through.
When reporting an issue, the more detail, the easier it is for us to look through it.
A few things to consider including when sharing a "problem" on the forum or calling service center:
* Whats wrong? (high ping, packet loss, buffering)
* From where to where? (trace route/pingplotter view)
* When did it happen (time frame for us to review graphs, change controls, outtage, that sot of thing)
* What region: JHB, CPT, EL, PE, etc
This kind of information helps us help you quicker
it jumps from 60 to 100 to 50 to 160 to 25 to 250 so on
but wasnt that unplayable,and streaming work(if it works im happy) so wasent that big of a problem and i read that someother users had problems and vox wating on telkom,so just given it time
but if it happen again tonight ill do all that
cape aria
thank you
Last edited:
I can also vouch for @sybertiger issues. Also in the CT area and pings to CS:Go servers (both CT and JHB hosted) chill at like 70 - 80 and spike to 120. Last night I was streaming ESL on Twitch at Low quality when usually I can stream at source.
Anyway, as highlighted, there are known issues so will sit patiently and wait. Just odd that it fires perfectly during the day, but in the evenings, not:
http://www.speedtest.net/my-result/4636248916
Anyway, as highlighted, there are known issues so will sit patiently and wait. Just odd that it fires perfectly during the day, but in the evenings, not:
http://www.speedtest.net/my-result/4636248916