Vox Telecom Fatpipe

[thewusman]

Email sent to [email protected]

And a downgrade of package to the smallest available for the remaining notice month.

Enough of this.

PS. Was great while it lasted, but now it's probably the worst I've ever experienced. Sad to see it come to this, I really thought fatpipe was the answer for decent capped access in SA.

 

[uberutang]

https://www.facebook.com/VoxTelecomZA

 

[thewusman]

Just got a call from a VOX support agent to ask "if my ADSL was still giving me problems or has it improved".

I said no, and I've sent my cancellation through, the service is non-existent every evening after 6pm and this has been going on for weeks.

She then said "oh ok, can I close this support ticket then".

I said "sure, do whatever you want, I've sent through my cancellation".

Never. Cease. To. Be. Amazed.

 

[uberutang]

Just got a call from a VOX support agent to ask "if my ADSL was still giving me problems or has it improved".

I said no, and I've sent my cancellation through, the service is non-existent every evening after 6pm and this has been going on for weeks.

She then said "oh ok, can I close this support ticket then".

I said "sure, do whatever you want, I've sent through my cancellation".

Never. Cease. To. Be. Amazed.

Did they confirm cancellation? Emails to them seem to drop off the earth.

 

[thewusman]

Did they confirm cancellation? Emails to them seem to drop off the earth.

Wasn't the cancellation call - was a support call to check on my "ongoing issues".

Let's see how long the former takes !

 

[uberutang]

Wasn't the cancellation call - was a support call to check on my "ongoing issues".

Let's see how long the former takes !

Yeah, like I said any emails to them... goes nowhere it seems.

 

[DrJohnZoidberg]

Hope they don't balls up my cancellation. I do have confirmation emails though.

 

[potti]

They respond rather fast on Hellopeter..

 

[RogerWilcoZA]

Trying to finish my cap before the end of the month. Speeds were fine then just took a dive, anyone else seeing slow throughput in Cape Town? Especially on international.

Maxing out at around 500KB/sec on a 40Mbit line :/

[root@home tmp]# wget http://ipv4.download.thinkbroadband.com/50MB.zip
--2014-10-17 10:56:22--  http://ipv4.download.thinkbroadband.com/50MB.zip
Resolving ipv4.download.thinkbroadband.com... 80.249.99.148
Connecting to ipv4.download.thinkbroadband.com|80.249.99.148|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 52428800 (50M) [application/zip]
Saving to: `50MB.zip.1'

15% [=========>                                                        ] 8,154,442    248K/s  eta 2m 29s

I'm seeing slow throughput and terrible ping on basically all my test accounts. Are guys in Cape Town able to verify?

 

[DrJohnZoidberg]

I'm seeing slow throughput and terrible ping on basically all my test accounts. Are guys in Cape Town able to verify?

Mine came right after a while, seems there was hiccup between 10 and 11.

 

[Voxy]

Hi Everyone,

Due to the overwhelming response we have received for Fat Pipe, we have had to upgrade our network and are awaiting upstream installation to be completed.
We are hoping to have it resolved by next week.
We want to thank you for your patience.

 

[Slapdash]

Hi Everyone,

Due to the overwhelming response we have received for Fat Pipe, we have had to upgrade our network and are awaiting upstream installation to be completed.
We are hoping to have it resolved by next week.
We want to thank you for your patience.

Before doing anything that impacts customers you guys should plan and then notify users paying for your service that you will be doing maintenance or upgrades, so they know what to expect.
Pretty amateur if that really was the issue. I expected more from a company such as VOX Telecoms.
In either case since the upgrade is not done yet I'm happy to see I can now at least browse to mybroadband.

 

[AfricanTech]

deleted - should be posting in the @lantic thread

 

[uberutang]

Way better tonight. Looks like the upgrade worked?

 

[W@P]

Does Vox have a news server ?

 

[DrJohnZoidberg]

Does Vox have a news server ?

No.

 

[themank]

Does Vox have a news server ?

Nope

 

[Spartaniz]

Do they do discounts if you "bundle" your v/dsl line with them?

Want to get a 150GB fatpipe account with a 20mbps vdsl connection....

 

[Voxy]

We want to thank you all for your patience during the upgrade of our network.
It was completed on Friday.
Should you still be experiencing connectivity issues, please PM me your account number and contact details and I will call you back shortly.

Regards,
Voxy

 

[spizone]

We want to thank you all for your patience during the upgrade of our network.
It was completed on Friday.
Should you still be experiencing connectivity issues, please PM me your account number and contact details and I will call you back shortly.

Regards,
Voxy

Thank you