Vox Telecom Fatpipe

plumel01 said:
I can also vouch for @sybertiger issues. Also in the CT area and pings to CS:Go servers (both CT and JHB hosted) chill at like 70 - 80 and spike to 120. Last night I was streaming ESL on Twitch at Low quality when usually I can stream at source.

Anyway, as highlighted, there are known issues so will sit patiently and wait. Just odd that it fires perfectly during the day, but in the evenings, not:

http://www.speedtest.net/my-result/4636248916
Click to expand...

That's the problem we're working on :)
 
I tried to connect now to my vox account, and it just sits in an endless loop of nothing :-(
 
cvanwie said:
This is a great thing to raise; but the problem with it is that you didn't provide any information for us to look through.

When reporting an issue, the more detail, the easier it is for us to look through it.

A few things to consider including when sharing a "problem" on the forum or calling service center:

* Whats wrong? (high ping, packet loss, buffering)
* From where to where? (trace route/pingplotter view)
* When did it happen (time frame for us to review graphs, change controls, outtage, that sot of thing)
* What region: JHB, CPT, EL, PE, etc

This kind of information helps us help you quicker :)
Click to expand...

* Whats wrong?

high ping

* From where to where?
should be around 25

Pinging play.explosivenetworks.net [197.189.218.66] with 32 bytes of data:
Reply from 197.189.218.66: bytes=32 time=131ms TTL=48
Reply from 197.189.218.66: bytes=32 time=114ms TTL=48
Reply from 197.189.218.66: bytes=32 time=122ms TTL=48
Reply from 197.189.218.66: bytes=32 time=130ms TTL=48

Ping statistics for 197.189.218.66:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 114ms, Maximum = 131ms, Average = 124ms
.............................
Pinging play.explosivenetworks.net [197.189.218.66] with 32 bytes of data:
Reply from 197.189.218.66: bytes=32 time=72ms TTL=48
Reply from 197.189.218.66: bytes=32 time=78ms TTL=48
Reply from 197.189.218.66: bytes=32 time=75ms TTL=48
Reply from 197.189.218.66: bytes=32 time=78ms TTL=48

Ping statistics for 197.189.218.66:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 72ms, Maximum = 78ms, Average = 75ms
...................................
Pinging play.explosivenetworks.net [197.189.218.66] with 32 bytes of data:
Reply from 197.189.218.66: bytes=32 time=131ms TTL=48
Reply from 197.189.218.66: bytes=32 time=135ms TTL=48
Reply from 197.189.218.66: bytes=32 time=148ms TTL=48
Reply from 197.189.218.66: bytes=32 time=145ms TTL=48

Ping statistics for 197.189.218.66:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 131ms, Maximum = 148ms, Average = 139ms

* When did it happen (time frame for us to review graphs, change controls, outtage, that sot of thing)
its 7:23pm now and stay like that till late (after 12) then it settle down again

* What region: JHB, CPT, EL, PE, etc

CPT
 
cvanwie: Your posts today is the first actual feedback and ETA that I have received...

I would not blame anyone for being impatient...

Support has not given me anything other than asking for tests repeatedly.

So thank you for the feedback :)
 
Last edited:
fruitbat said:
I tried to connect now to my vox account, and it just sits in an endless loop of nothing :-(
Click to expand...

Hi, update on this. Vox support called me (Thank you to them for being so quick), and there is an authentication issue with the samsung 1TB accounts... no ETA, but it was nice to get an update.
 
Unable to upload YouTube clips on my fatpipe 100GB account (40Mbps line). Now on my FNB free account and it uploading just fine on that.
 
fruitbat said:
Hi, update on this. Vox support called me (Thank you to them for being so quick), and there is an authentication issue with the samsung 1TB accounts... no ETA, but it was nice to get an update.
Click to expand...

I'm busy with a group of people working on this issue WRT Samsung accounts ...
 
Type RSA said:
Youtube crappy again tonight, was fine the whole day. Auto setting to 480p again.
Click to expand...

Call Telkom, have them recreate/reset your port. There's no issues on our side which would cause this for Northwold/JHB.
 
cvanwie said:
I'm busy with a group of people working on this issue WRT Samsung accounts ...
Click to expand...

We've fixed the authentication issue for these accounts; just waiting for the validation to complete in the next 1/2 hour.
 
and here i thought that the cape town guys is usually the most chilled.

Cape town issues is known about, and they will try their best to fix it.

EG

Cape town area - BAD
Jo'burg - GOOD


Thanks CvanWie for keeping the ball rolling - sorry if the guys is causing you some stress ;)
 
Pretty much given up on gaming after 19:30 - 20:00. Game takes forever to load and tons of lag. Was no like this a month ago. (Vereeniging Gauteng).
 
Performance in JHB is eratic.

Major jitter and latency spikes.

Really frustrating
 
I have only been playing Diablo 3 (from JHB) but mine has been perfect. YouTube was poor last night though but my iOS download went at line speed.
 
cvanwie said:
Call Telkom, have them recreate/reset your port. There's no issues on our side which would cause this for Northwold/JHB.
Click to expand...

I have done that myself. Line still managed by Africrap. So used the tool. Sure there is nothing wrong it is just me. Thanks for your help
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X