Vox Telecom Fatpipe

Last 2 days international browsing has felt very sluggish to me. Latency being fine though.
 
AntiGanda said:
How come the latency isn't as acute on WebAfrica?

also


Why is Speedtest latency normal 10ms, but gaming is 200+?
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Speedtest is local, and you game internationally?

The issue isn't a generic Telkom issue, it relates to how they hand off to us.
 
bumbledore said:
Good news!

My only concern is that my exchange (Rondebosch) is not VDSL ready to the best of my knowledge... And I've been experiencing the latency issues that others have been experiencing too...
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Inbox me your dsl username I'll have a look.
 
@Voxy, do you guys have SLA's/Turnaround time on tickets logged? I logged a ticket to have my debit order changed from my Credit Card to my Cheque account on Monday, and still have not received feedback.
 
cvanwie said:
Speedtest is local, and you game internationally?
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Have a closer look at AntiGanda's screenshot. Those are all local servers. I think he's asking why should those local gaming servers be experiencing high latency, while pings to local speed test servers are allegedly fine?
cvanwie said:
The issue isn't a generic Telkom issue, it relates to how they hand off to us.
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What we want to know, is why other (non-TelkomInternet) ISP's utilizing Telkom's VDSL infrastructure in that region are not experiencing the same issues as on VOX accounts? I'm also quite puzzled about this? If it's a Telkom VDSL handoff issue, surely other ISP's like IS (eg Webafrica) & MTN (eg Afrihost) should be experiencing their latency shoot through the roof in the evenings as well?
 
fragtion said:
Have a closer look at AntiGanda's screenshot. Those are all local servers. I think he's asking why should those local gaming servers be experiencing high latency, while pings to local speed test servers are allegedly fine?

What we want to know, is why other (non-TelkomInternet) ISP's utilizing Telkom's VDSL infrastructure in that region are not experiencing the same issues as on VOX accounts? I'm also quite puzzled about this? If it's a Telkom VDSL handoff issue, surely other ISP's like IS (eg Webafrica) & MTN (eg Afrihost) should be experiencing their latency shoot through the roof in the evenings as well?
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Regarding AntiGanda latency, I'm talking about the separate email thread and screnshots and pingplotter detail provided to international gaming servers.

Regarding the Telkom hand off to us; Telkom has configuration for each provider, we're trying to get to the bottom of why our hand off has a problem.

EDIT: Until the latency issue in Cape Town is resolved, I anticipate such delays locally.
 
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Want to Port my ADSL line from Telkom to Vox , will there be down time and how long?
want to be able to have access to the port reset tool. what other benifits are there for porting my line?
 
nemisiz said:
Want to Port my ADSL line from Telkom to Vox , will there be down time and how long?
want to be able to have access to the port reset tool. what other benifits are there for porting my line?
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VOX has a Port rest tool? Same question as above... I also want to port over, but im not keen on downtime.
 
nemisiz said:
Want to Port my ADSL line from Telkom to Vox , will there be down time and how long?
want to be able to have access to the port reset tool. what other benifits are there for porting my line?
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I don't know the sales side/timing, but I believe the ADSL component will cost you less through us, we fight Telkom for you when there is a problem with your line, and yes there is a port reset tool.
 
cvanwie said:
I don't know the sales side/timing, but I believe the ADSL component will cost you less through us, we fight Telkom for you when there is a problem with your line, and yes there is a port reset tool.
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I requested a call back from a VOX rep some time this week, but i haven't been called back yet? I've taken a DSL Uncapped account, but never had any knowledge on the porting over and having VOX manage my line.

What is the process to get my line ported over?
 
Joka69 said:
I requested a call back from a VOX rep some time this week, but i haven't been called back yet? I've taken a DSL Uncapped account, but never had any knowledge on the porting over and having VOX manage my line.

What is the process to get my line ported over?
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I'm unaware, you'll need to talk with sales about this or message Voxy directly.
 
I believe there is a minimum 21 days down time when porting from Telkom. Some new policy they instituted a few months back.
 
Drifter said:
I believe there is a minimum 21 days down time when porting from Telkom. Some new policy they instituted a few months back.
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Otherwise known as "How to stifle competition under the guise of welcoming competition".
 
@voxy - any idea when the usage will be correctly reflected in your client zone. Seems that the after hours downloading is still being taken off my cap every night. Will I be capped when the client zone shows 0KB available even though I have only been downloading after hours?
 
mrafiq1 said:
@voxy - any idea when the usage will be correctly reflected in your client zone. Seems that the after hours downloading is still being taken off my cap every night. Will I be capped when the client zone shows 0KB available even though I have only been downloading after hours?
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This is a quote from @cvanwie, who works at Vox.

we know usage amounts down to the hour per subscriber so we will be able to audit each and every account and correct the quota accordingly. This has not been completed yet, this was identified yesterday and work started then.
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You will not be capped as it is merely a display issue on the user side, their back end know exactly how much data you have.
 
Soul Assassin said:
This is a quote from @cvanwie, who works at Vox.



You will not be capped as it is merely a display issue on the user side, their back end know exactly how much data you have.
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Thanks for that. Just don't want to run out of cap anytime soon. :)
 
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