Vox Telecom Fatpipe

I recently spoke to a Crystalweb Techie and he informs me that only the High level Techs will know of Network issues such as these. Call Centre Agents will never know of them as the info is rarely passed on to them :( I guess the higher ups think we are all stupid. The last thing they will do is admit their system is flawed >.<
 
nan0s0ldier said:
I recently spoke to a Crystalweb Techie and he informs me that only the High level Techs will know of Network issues such as these. Call Centre Agents will never know of them as the info is rarely passed on to them :( I guess the higher ups think we are all stupid. The last thing they will do is admit their system is flawed >.<
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Huh? This is in the Vox thread but your post appears directed at Crystal Web...:confused:
 
DJ... said:
Huh? This is in the Vox thread but your post appears directed at Crystal Web...:confused:
Click to expand...

maybe i worded it incorrectly. This is exactly what is happening at Vox at the moment. The people at the call center have no idea what they are doing. I find it damned amazing as to how a Crystalweb tech was able to tell me what the issue was and the people at Vox had no clue on their own network.

So look at it like a praise :)
 
Last 2 mornings in the 0000-0600 hours, downloads are running below 300k/s. So something is still not so cool on the network. This is on my 20meg line...
I'm using my other isp account to catchup now
 
nan0s0ldier said:
maybe i worded it incorrectly. This is exactly what is happening at Vox at the moment. The people at the call center have no idea what they are doing. I find it damned amazing as to how a Crystalweb tech was able to tell me what the issue was and the people at Vox had no clue on their own network.

So look at it like a praise :)
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Oh I see. I do hope you come right here. There is no way for us to diagnose a Vox network fault but I'm sure the guys worked with our connections and data and ruled things out appropriately. Hopefully someone from Vox pops in to address for you...:)
 
Guys with DNS issues:

This is what I run on my pfSense box:
127.0.0.1 - for local DNS forwarding
196.22.218.248 - obtained from vox
209.203.10.208 - obtained from vox
8.8.8.8 - google DNS
8.8.4.4 - google DNS

Router tries the top address first, if unable to resolve, tries the next one in the list.
I know my previous router didn't have the option, but some may have the option to add additional DNS servers at the end of their list - this way if Vox's fail, you will auto fallback to google (which is usually slower - see the link below)

http://mybroadband.co.za/vb/showthread.php/213135-Google-public-DNS-versus-my-local-one

Personally, I have run into very few issues with Vox. Last year December I noticed a performance hit (in CPT) but that was resolved with ease.
 
DJ... said:
Oh I see. I do hope you come right here. There is no way for us to diagnose a Vox network fault but I'm sure the guys worked with our connections and data and ruled things out appropriately. Hopefully someone from Vox pops in to address for you...:)
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lol funny thing is they've "escalated the query" so many times Im pretty sure the CEO of Vox knows of my troubles :)
 
ToeNail said:
Guys with DNS issues:

This is what I run on my pfSense box:
127.0.0.1 - for local DNS forwarding
196.22.218.248 - obtained from vox
209.203.10.208 - obtained from vox
8.8.8.8 - google DNS
8.8.4.4 - google DNS

Router tries the top address first, if unable to resolve, tries the next one in the list.
I know my previous router didn't have the option, but some may have the option to add additional DNS servers at the end of their list - this way if Vox's fail, you will auto fallback to google (which is usually slower - see the link below)

http://mybroadband.co.za/vb/showthread.php/213135-Google-public-DNS-versus-my-local-one

Personally, I have run into very few issues with Vox. Last year December I noticed a performance hit (in CPT) but that was resolved with ease.
Click to expand...

Have to say, since I switched to Google's DNS servers, although it's a bit slower, I don't have issues anymore :)
 
20/2 mbps vox fibre. use to get 180ms to league of legends last month nothing below 220 +- not a huge difference
 
Why can I hardly ever stream twitch properly using Vox?

Back when I used to have a 2mb connection I could stream on medium with it very occasionally pausing to buffer. That was with a different ISP. Now that I'm on Vox and using a 4mb connection, I experience unreasonable amounts of buffering while still on medium. There are very few evenings when I can watch a stream without it cutting out so much.

Downloads are fine, youtube is fine, latency is generally ok. It's mostly just twitch that doesn't seem to play nicely.
 
sveed said:
Why can I hardly ever stream twitch properly using Vox?

Back when I used to have a 2mb connection I could stream on medium with it very occasionally pausing to buffer. That was with a different ISP. Now that I'm on Vox and using a 4mb connection, I experience unreasonable amounts of buffering while still on medium. There are very few evenings when I can watch a stream without it cutting out so much.

Downloads are fine, youtube is fine, latency is generally ok. It's mostly just twitch that doesn't seem to play nicely.
Click to expand...

Twitch often sucks, even for people with connections 100x faster than your 4Mbps line.

Download Livestreamer and Livestreamer Twitch GUI, it will make the stream use multiple threads and you will have zero issues.
 
Soul Assassin said:
Twitch often sucks, even for people with connections 100x faster than your 4Mbps line.

Download Livestreamer and Livestreamer Twitch GUI, it will make the stream use multiple threads and you will have zero issues.
Click to expand...

Thanks man, I'll give that a try.
 
Soul Assassin said:
Twitch often sucks, even for people with connections 100x faster than your 4Mbps line.

Download Livestreamer and Livestreamer Twitch GUI, it will make the stream use multiple threads and you will have zero issues.
Click to expand...

I had no issues with Twitch on Afrihost and I don't now with Crystal Web. Having a fast connection definitely helps.

wynandvr said:
If tried and had everything Vox Fatpipe is the best and by far constantly the fastest
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Crystal Web would beg to differ.
 
Bryn said:
I had no issues with Twitch on Afrihost and I don't now with Crystal Web. Having a fast connection definitely helps.



Crystal Web would beg to differ.
Click to expand...
I'm streaming right now without a issue on the iPad app but for people with slower lines Livestreamer helps just to make sure your line is fully used.
 
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