Voxtelecom Fatpipe ADSL

Yeah - tried to apply and it would not confirm order...lot of help that is
Wont_confirm.jpg


No T/c's for this "special" so I assume

1. Month to month for 12 months - after which it will be reviewed
2. Not tied into contract
3. 30 days cancellation
4. Fatpipe is Shaped

How do I start this from 01/08/2015
 
Last edited:
avr-rulez said:
Yeah - tried to apply and it would not confirm order...lot of help that is
View attachment 231872


No T/c's for this "special" so I assume

1. Month to month for 12 months - after which it will be reviewed
2. Not tied into contract
3. 30 days cancellation
4. Fatpipe is Shaped

How do I start this from 01/08/2015
Click to expand...

maybe you should try it a little later again, i could check out quite fine
 
This only applies to their Home product. Sure it's cheap bandwidth, but the data is not always unshaped. Correct me if I'm wrong but they have two main types of "fatpipe" offerings, Home and Business.
 
Purply said:
Discount only applies for this month though.
Click to expand...

Incorrect.

cobusv said:
Somehow I dont think this is a once off deal, that says discounted per month
Click to expand...

Correct - for 12 months, then subject to review.

avr-rulez said:
What a bunch of idiots in the Call Center - as bad as Telkom - Jeesh - ISP in this country are useless
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I also couldn't check out, so called the call centre and they were excellent. Perhaps you got the tea lady? Not a great way to start a relationship with a service provider, calling them a bunch of idiots. What happened to good old-fashioned manners, patience, courtesy and understanding? Seems these qualities are pretty thin on the ground 'round here lately.
 
Maybe you should see it from the point of view of a customer -
Maybe it's not a good way to get new customers -
1. Webpage that won't accept new customer application - why did I not think of that - btw it's been useless from last night
2. Call them and have to listen to a self-promoting canned message of how good the are - and then
3. er maybe Sales can help you - er maybe Technical can help - er maybe advanced tech can help... loop 5 times and lets see how much patience anyone has left

and guess what - still not accepted
 
avr-rulez said:
Maybe you should see it from the point of view of a customer -
Maybe it's not a good way to get new customers -
1. Webpage that won't accept new customer application - why did I not think of that - btw it's been useless from last night
2. Call them and have to listen to a self-promoting canned message of how good the are - and then
3. er maybe Sales can help you - er maybe Technical can help - er maybe advanced tech can help... loop 5 times and lets see how much patience anyone has left

and guess what - still not accepted
Click to expand...

Fair enough. We had different experiences. Mine good, yours not so. Such is life. Let's move along.
 
Grouter said:
Fair enough. We had different experiences. Mine good, yours not so. Such is life. Let's move along.
Click to expand...

Yip, i had no issues myself signing up for this, and the bandwidth is not bad at all from my experience
 
Vox aren't the greatest when it comes to customer service, but I've been impressed with their network, works better and more stable here than Afrihost and WebAfrica.
 
kamikazi said:
Vox aren't the greatest when it comes to customer service, but I've been impressed with their network, works better and more stable here than Afrihost and WebAfrica.
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Yep agree, as long as you don't have to deal with their support, everything works, the fatpipe is a great product, and works like a dream!
 
Hey I found this really cool area of the beach no one goes to, it's so clean and nice hey guys come to this really cool part of the beach it's so much better than the places everyone goes. Tell your friends too, we should all enjoy this cool beach





then in a week this newly found area of land looks worse than a war zone



invite moar ppl to vox pls!!
 
avr-rulez said:
Maybe you should see it from the point of view of a customer -
Maybe it's not a good way to get new customers -
1. Webpage that won't accept new customer application - why did I not think of that - btw it's been useless from last night
2. Call them and have to listen to a self-promoting canned message of how good the are - and then
3. er maybe Sales can help you - er maybe Technical can help - er maybe advanced tech can help... loop 5 times and lets see how much patience anyone has left

and guess what - still not accepted
Click to expand...

Hey guys - just a update...

After escalating to "manager" level , no-one called back by 14:30 so I called in again and managed to find a very helpful consultant who created my account manually and thereafter I was able to complete the online app. He got a Green Happy face from me.

Account was active imeadiately and I was able to enjoy the Vox experience everyone has been raving about.

1Q tho - when doing a line speedtest - I get a "slow" ramp up to my line speed and then it maintains full speed. Ramp up takes 1 -2 seconds to stabilise - wonder if this is a VOX thing?
 
avr-rulez said:
Hey guys - just a update...

After escalating to "manager" level , no-one called back by 14:30 so I called in again and managed to find a very helpful consultant who created my account manually and thereafter I was able to complete the online app. He got a Green Happy face from me.

Account was active imeadiately and I was able to enjoy the Vox experience everyone has been raving about.

1Q tho - when doing a line speedtest - I get a "slow" ramp up to my line speed and then it maintains full speed. Ramp up takes 1 -2 seconds to stabilise - wonder if this is a VOX thing?
Click to expand...

More likely a Speedtest thing tbh.
Try doing a test on http://slvr.pw/internet and see if it does the same thing.
 
avr-rulez said:
1Q tho - when doing a line speedtest - I get a "slow" ramp up to my line speed and then it maintains full speed. Ramp up takes 1 -2 seconds to stabilise - wonder if this is a VOX thing?
Click to expand...

No, I get this too and not on VOX. Try for yourself using a trial account from other ISP's.
 
Good day guys, Im not sure what the reason is for that online registration giving you issues, but just contact the Vox Telecom sales departmen between 08h00 - 17h00 on 087 805 0530

they should be more than happy to assist
 
Ordered thanks for sharing..

Please Note:

All prices include VAT
Out of bundle rates charged at R10/GB
Fat Pipe 100GB Promotion Rules

Top-ups charged at R10/GB
Applies to Fat Pipe 100 plan only
Promotion only applies to new online purchases
Offer ends 31 July 2015
Discounted rate will apply for duration of Fat Pipe 100GB subscription
Promotional discount is only applicable to the Fat Pipe 100GB plan. Should the package be migrated to another Fat Pipe plan, the discount will fall away.
 
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