VUMATEL - No support, no internet, nothing.

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Phloop

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Everyone in the Goodwood area is down since 6am this morning.

Our ISPs all say they can't do anything because it's a fault on Vumatel's side.

We cannot reach them in any format. Their [email protected] email address bounces mail back. Their Twitter is dead all day. You can't reach them via Facebook or any other site.

You're telling me you're a tech company that just doesn't work on a Sunday? Is the whole organisation observing the Sabbath?

I am beyond frustrated.
 
Phloop said:
Everyone in the Goodwood area is down since 6am this morning.

Our ISPs all say they can't do anything because it's a fault on Vumatel's side.

We cannot reach them in any format. Their [email protected] email address bounces mail back. Their Twitter is dead all day. You can't reach them via Facebook or any other site.

You're telling me you're a tech company that just doesn't work on a Sunday? Is the whole organisation observing the Sabbath?

I am beyond frustrated.
Click to expand...
Are you by any chance in or around Tygerdal or Goodwood Estate?

Good Day,

We are experiencing the following network incident


Network Incident Reference:

5048

Network Incident Description:

POP is down

Network Incident Grade:

Minor

Region Affected:

Western Cape

Area/s Affected:

Tygerdal & Goodwood Estate

Network Type Affected:

Active Ethernet

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians are still busy with repairs
 
Last edited:
Yip, was down for most of the day, almost 12 hrs

There were about 3 vehicles at the main hub in Tygerdal, but most most of the technicians was just standing around outside the building most of the time ‍♂️
 
CrypticZA said:
Are you by any chance in or around Tygerdal or Goodwood Estate?

Good Day,

We are experiencing the following network incident


Network Incident Reference:
5048
Network Incident Description:
POP is down
Network Incident Grade:
Minor
Region Affected:
Western Cape
Area/s Affected:
Tygerdal & Goodwood Estate
Network Type Affected:
Active Ethernet
Current Resident Impact:
Residents have no connectivity
Current Network Incident Status:
Technicians are still busy with repairs
Click to expand...
Thank you for this. Where can I find this information in the future?
 
isie said:
your ISP should have a status page - if they don't check any other ISP they normally keep these updated.
Click to expand...
My ISP Home-Connect's network status shows all green! And that it's May 2020! And my internet is down, AGAIN. So yeah, I'm pretty annoyed now. I'm unfortunately stuck with Vuma in my area, but I'm going to look at other ISPs. Seriously irritated with them right now.
 
Phloop said:
My ISP Home-Connect's network status shows all green! And that it's May 2020! And my internet is down, AGAIN. So yeah, I'm pretty annoyed now. I'm unfortunately stuck with Vuma in my area, but I'm going to look at other ISPs. Seriously irritated with them right now.
Click to expand...

Network Incident #5048| Tygerdal & Goodwood Estate| POP is down​

✇ Vumatel Alerts
3 May 2021 at 13:10

Good Day,

We are experiencing the following network incident


Network Incident Reference:5048
Network Incident Description:POP is down
Network Incident Grade:Minor
Region Affected:Western Cape
Area/s Affected:Tygerdal & Goodwood Estate
Network Type Affected:Active Ethernet
Current Resident Impact:Residents have no connectivity
Current Network Incident Status:Technicians are still busy with repairs

Main stream · RocketNet Feeds

rss.rocketnet.co.za rss.rocketnet.co.za

Was sent out 40 minutes ago
 
They can take away our fibre, but they can't take away our 2G!
 
Phloop said:
My ISP Home-Connect's network status shows all green! And that it's May 2020! And my internet is down, AGAIN. So yeah, I'm pretty annoyed now. I'm unfortunately stuck with Vuma in my area, but I'm going to look at other ISPs. Seriously irritated with them right now.
Click to expand...
From home connect status page a bit slow but they put it there :

1620047542133.png
 
Last edited:
[email protected]

Basically they are piss poor when it comes to service. They will refer you to ISP, who will say it's Vumatel, and that they are sorry, they cannot give you an estimated time for repairs to be done, etc etc.
 
CrypticZA said:

Network Incident #5048| Tygerdal & Goodwood Estate| POP is down​

✇ Vumatel Alerts
3 May 2021 at 13:10

Good Day,

We are experiencing the following network incident


Network Incident Reference:5048
Network Incident Description:POP is down
Network Incident Grade:Minor
Region Affected:Western Cape
Area/s Affected:Tygerdal & Goodwood Estate
Network Type Affected:Active Ethernet
Current Resident Impact:Residents have no connectivity
Current Network Incident Status:Technicians are still busy with repairs

Main stream · RocketNet Feeds

rss.rocketnet.co.za rss.rocketnet.co.za

Was sent out 40 minutes ago
Click to expand...
When the whole network is down for an area its considered Minor?
 
Phloop said:
Everyone in the Goodwood area is down since 6am this morning.

Our ISPs all say they can't do anything because it's a fault on Vumatel's side.

We cannot reach them in any format. Their [email protected] email address bounces mail back. Their Twitter is dead all day. You can't reach them via Facebook or any other site.

You're telling me you're a tech company that just doesn't work on a Sunday? Is the whole organisation observing the Sabbath?

I am beyond frustrated.
Click to expand...
Also amazing how Vumatel shut down their call centre permanently on 1 April 2021. So not only are they making you pay more for your internet (personally I am paying 25% more thanks to Vumatel's hikes over the past year), they now also provide you with less of a service. Doing their absolute best to become the new Telkom.
 
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