Web Africa ADSL general feedback

saflyfish said:
The ONLY reason i stay with WA is because their 2mb uncapped package is R239/mth whereas other isp's are around the R300 mark.
Otherwise WA is just crap
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That was my thinking too but after today, seeing I'm shaped through again to 25kb/s on a 2mb line, (only done 30GB this month) I'm going to pay the extra R70. My friend is with Afrihost and he has no problems. So Afrihost you have another client coming soon
 
Spooner said:
That was my thinking too but after today, seeing I'm shaped through again to 25kb/s on a 2mb line, (only done 30GB this month) I'm going to pay the extra R70. My friend is with Afrihost and he has no problems. So Afrihost you have another client coming soon
Click to expand...

During what time-slot did you use that 30GB?
 
and some guys are getting away with 100Gb's plus on our same type of uncapped account so we getting shafted!
 
ADSL Speed Upgrade

Hi,

My line just got upgraded to 4mbs but I can still only use WA uncapped @ 2mbs

Are WA planning any uncapped specials now that everybody is getting upgraded?


Thanks,
D
 
saflyfish said:
and some guys are getting away with 100Gb's plus on our same type of uncapped account so we getting shafted!
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What time of day do they download, you think? I can do 100GB/m during midnight and 6AM. I reached 60GB or so last month without trying. That's on a 2Mbps line.
 
Wow, you're getting shafted big time then. I've got a 1mb account with Openweb for R260 and I used more than 200gb last month.
 
how do i download between 12 - 6am?i dont want to have to get up at 12 to start a download!
 
saflyfish said:
The ONLY reason i stay with WA is because their 2mb uncapped package is R239/mth whereas other isp's are around the R300 mark.
Otherwise WA is just crap
Click to expand...

I was with WA for the exact same reason(s). But I couldn't handle the rolling window limits after a while. Rather pay more and get better.
 
Spooner said:
I'm being shaped through the floor again, I'm hardly using my internet at all and I'm on 3 stars? WTF? This whole month I've only done 30GB...once my email address has been changed with all the required parties I've moving to AfriHost as this is unacceptable.
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Spooner said:
That was my thinking too but after today, seeing I'm shaped through again to 25kb/s on a 2mb line, (only done 30GB this month) I'm going to pay the extra R70. My friend is with Afrihost and he has no problems. So Afrihost you have another client coming soon
Click to expand...

Could you send me your customer code via PM so I can take a look into your usage and explain why you have seen a jump in your star rating.

Like I stated previously on this forum our Home uncapped packages were developed so that all or most downloading happens during DL+ (12-6am) and essential protocols like browsing, etc take place anytime. I have seen many 2mb/s home users get over 150GB for a month and still remain on 4 stars just by using DL+ for all their downloads. If you need the account to perform 100% all time of the day then you will need a business account or upgrade to a bigger package so that you can get a higher thresholds.
 
If that is the case Justin,why dont we hear complaints from Afrihost subscribers?They are always praising this ISP
 
saflyfish said:
Why is there this shaping/throttling on weekends?Surely mon to fri 7am - 6pm are regarded business hours!
There must be millions of business user accounts not accessed on weekends so surely this would free up the bandwidth??
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If you are on a lower rating like 2/1 star you will still notice that the account is not running at full tilt but it should be much better than if it was in the week. When did you notice your account was shaped over a weekend. Also what rating are you on?

saflyfish said:
and some guys are getting away with 100Gb's plus on our same type of uncapped account so we getting shafted!
Click to expand...

Its how you use the accounts. Those customers use DL+ for all their downloads so that it does not impact your rating.
 
dmostert said:
Hi,

My line just got upgraded to 4mbs but I can still only use WA uncapped @ 2mbs

Are WA planning any uncapped specials now that everybody is getting upgraded?


Thanks,
D
Click to expand...

We are looking at possibly reviewing our data prices but nothing has been confirmed and this might only happen early 2014.

Once we have confirmed anything we will notify all our customers.
 
saflyfish said:
If that is the case Justin,why dont we hear complaints from Afrihost subscribers?They are always praising this ISP
Click to expand...

I cannot comment on any of Afrihost's products, account performance compared to ours or customer experience but what I can say is that we have allot of customers who are happy with our accounts and are able to get much more than 30gb on a 2mb/s account for 19 days.

Please PM me your customer code so I can take a look and advise from there.
 
Spooner said:
I can't wait to change.
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Same here.

I am still waiting for this phone call from this so called ISP going to troubleshoot my issues. Friday 7pm came and went, or wait is it this Friday that the call is taking place, oh and they closed the ticket i had open for it.

Reply when asking why the ticket was closed...

The previous ticket was closed as it was expected that the call back was meant to be performed.

Could any help desk managers or administrators out there ever heard of cr*p like this. I would fire my help desk staff if they ever did this.

Cr*p service
Cr*p everything

Move away is the only best thing. December couldn't come any sooner for me!

I have a friend that signed up with WA, hasn't even done 10GB for this month and was put onto 2 stars and when asked why, well guess what, he is still waiting for a reason nearly 5 or so days ago.

PATHETIC if you ask me.

I should have moved 3 months ago when all my tickets were answered with the same rubbish, sucker i am for giving them a chance.
 
is there any problems in central cape town?

nobody answering calls when i try to phone!

2mps uncapped , 5 stars , ages to download 2mb of mails.
 
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