Web Africa ADSL general feedback

I'm only getting 6mb the last few days on my 10mb line
 
Same here but I am with Openweb, used to get a solid 8.5.

Haven't complained just yet because I see that everyone is having issues and actually my internet is working really well besides the slowish speedtest.

Alan said:
I'm only getting 6mb the last few days on my 10mb line
Click to expand...
 
Not sure if any of you have seen the new WA website (Talk about some over the top marketing comments :)).

Anyway log in to my customer zone to see that according to WA I am overdue on my account and have an outstanding invoice. I find this hard to believe as I made the payment on the 2nd. Not a very good start to the new system if you ask me. I am just ignoring this as I assume it is a system error

Anyway I wish WA all the best with the new website and hopefully it will lead to a better all round experience
 
Fulton17 said:
Not sure if any of you have seen the new WA website (Talk about some over the top marketing comments :)).
Click to expand...

I can't log in. Used to use my account login but now it's email address only but it doesn't accept my old password. Attempted to reset the password but I've not received any email :rolleyes:
 
I had to try to register a new account at WA several times before I got the e-mail.
 
Alan said:
I want to transfer my line back to telkom but have been told this requires a month's notice. I recall cancelling my line last year without having to give a month's notice so is that correct?
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Voxratio said:
Canceled my line on the 4th of Jan because of continual poor connection. Asked if WebAfrica could consider ending it in Jan instead of Feb. Get a reply that basically said "Hello, I see you already canceled via the user panel. Here is a link to our policy. Goodbye". Now I know you have to give a month's notice. But 4th Jan is barely the start of the month. So because I was 4 days late to cancel my account, I have to pay for a whole extra month that I won't even be using. It will literally just sit there, unused for 2 months, and I have to pay for this unused service the entire time.

Now that I think about it, it's my fault for not cancelling earlier. I thought the connection might get better after New Years. But alas, guess I'll have to bury this WebAfrica account for 2 more months.
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Hi Guys,

Not great hearing that you have decided to leave us especially on a negative note. We updated our terms more than a year ago around the full calender months cancellation notice period and even if you cancel a minute over the last day of the month it will only be cancelled the following month. We have even given a clear explanation in the terms on how it works and the terms have been made available to all our customers as well as being agreed to at sign up.
 
maumau said:
As usual no reply from WA adsl support. Hung up after 19 minutex. I wonder how many support people are on duty at 9:00pm on a monday evening.

Last time i couldn't get through to them on a saturday morning i found out they had 2 people manning the phones. No wonder sue and her team have such a terrible reputation.
Click to expand...

Hi Maumau,

Apologies for the wait at the time of your call. Are you still having issues?


Alan said:
I'm only getting 6mb the last few days on my 10mb line
Click to expand...

hereticangel said:
tested my capped account at webafrica , was only getting 6mb speeds on 10mb line also
Click to expand...

Fulton17 said:
Just run a few speedtest and the best I can get is about 7mb on my 10mb line; capped account
Click to expand...

thomascmyk said:
Same here but I am with Openweb, used to get a solid 8.5.

Haven't complained just yet because I see that everyone is having issues and actually my internet is working really well besides the slowish speedtest.
Click to expand...

Hi Guys,

Has anyone taken this up with our support team to see if they can find an issue? If not let me know and PM your customer code/email address so I can get them to investigate.
 
Fulton17 said:
Not sure if any of you have seen the new WA website (Talk about some over the top marketing comments :)).

Anyway log in to my customer zone to see that according to WA I am overdue on my account and have an outstanding invoice. I find this hard to believe as I made the payment on the 2nd. Not a very good start to the new system if you ask me. I am just ignoring this as I assume it is a system error

Anyway I wish WA all the best with the new website and hopefully it will lead to a better all round experience
Click to expand...

Alan said:
I can't log in. Used to use my account login but now it's email address only but it doesn't accept my old password. Attempted to reset the password but I've not received any email :rolleyes:
Click to expand...

Yotch said:
I had to try to register a new account at WA several times before I got the e-mail.
Click to expand...

With the release of our new website and billing systems there are a few teething issues. Our team are working on the issues you guys have referred to so most of it has been fixed.

Please let me know if anyone is still having issues so I can alert our team.

Apologies for the inconvenience caused and appreciate your patience with us.
 
Hi there. Could you please explain to me how your star rating system works ? I've been running most if not all of my downloads after business hours, and the majority of my downloads are scheduled to start after 12 in the night, I've been at 1 star since last year about august last year.

EDIT:

Ive also received 2 emails stating that my usage has been excessive ? (don't see how since its generally the same every month) and that i should switch to a different data plan ?
 
Last edited:
i dont understand how the star system works also...i only download between 12 - 6am and i have an email from tech support stating that downloading during these times does not affect star rating?wtf?????
They dont know themselves,thats the answer i guess
 
{DTK}CaBBaGe said:
EDIT:

Ive also received 2 emails stating that my usage has been excessive ? (don't see how since its generally the same every month) and that i should switch to a different data plan ?
Click to expand...

Out of interest what is your monthly average usage and what speed line to you have?
 
maumau said:
As usual no reply from WA adsl support. Hung up after 19 minutex. I wonder how many support people are on duty at 9:00pm on a monday evening.

Last time i couldn't get through to them on a saturday morning i found out they had 2 people manning the phones. No wonder sue and her team have such a terrible reputation.
Click to expand...

I used to be very happy with WA, but the last few times gave up trying to get through to support. 2 nights ago I waited for 25mins before getting through. Our connection used to be quite stable, staying around 7mbps on a 10mb line (Cape Town, city bowl). In the past week it has started to grind to a halt. Re-setting the router improves the speed once or twice for about 2 mins, after which time it grinds to a halt again & becomes unusable. Calling support, if one waits for an age & getting through to a technician results in a port reset & not much else. I suspect they cannot keep up with the uptake of new clients. I'm thinking of moving to Plugg
 
Fulton17 said:
Out of interest what is your monthly average usage and what speed line to you have?
Click to expand...

i have a 2mb uncapped home account, monthly average is between 150 and 200gb, December might have been a bit higher due to the steam sale.
 
{DTK}CaBBaGe said:
i have a 2mb uncapped home account, monthly average is between 150 and 200gb, December might have been a bit higher due to the steam sale.
Click to expand...

And you are being told you are overdoing it. That is scary as - IMHO - that is not abusive at all.

Hope you come right with WA
 
You are paying for UNCAPPED so data usage shouldnt be an issue
I cant find the WA rep on this forum.Someone said he is justinw or something.
He hasnt been around
 
saflyfish said:
You are paying for UNCAPPED so data usage shouldnt be an issue
I cant find the WA rep on this forum.Someone said he is justinw or something.
He hasnt been around
Click to expand...

He replied to a post just a little back on this thread - yesterday at 15:30.
 
I'm planning to switch to a different ISP, was just gonna ride it out but it seems WA isn't going to decrease their 4mb uncapped prices.
I would like to know :

If I cancel my WA account now,(I know they have calendar month notification or something) does that mean that it will be off next month (February) ? leaving me free to try another ISP ? or is it too late and I'm forced to pay for February before i can cancel ?
 
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