Web Africa ADSL general feedback

Thanks for the feedback Jeffrey!
I figured it was an unrelated problem from the one earlier (a week or so back), but could not tell for sure.
 
Was playing on XBL last night, 10pm got disconnected.

I'm now seriously in the process of getting a backup ISP.
 
WAJeff said:
Morning guys,

Last nights slow browsing and intermittent connectivity was related to a faulty device on our network. As of 6am this morning, all should be resolved.
Click to expand...

The first report of a problem in this thread was on 14/09 at 22h22, first mention by WA of any problem was on 15/09 at 22h21

Seriously!?! It takes you a full 24 hours to notice a problem on your own network? Do you not have any network monitoring in place to detect problems before it affects your clients? Why did you sit around for a full day doing nothing while your clients were begging for some action from you? Were you hoping the problem would just go away on it's own?

I am shocked at the level of incompetence on display.
 
Hey guys,

Just so everyone is aware, I posted, but ended up being the last post of page 20.

WAJeff said:
Morning guys,

Last nights slow browsing and intermittent connectivity was related to a faulty device on our network. As of 6am this morning, all should be resolved.
Click to expand...
 
WAJeff said:
Hey guys,

Just so everyone is aware, I posted, but ended up being the last post of page 20.
Click to expand...

????
Thanks Jeff - not too sure why you are saying this as your post has already been quoted on. I know many questions are still unanswered - do not think this will help, but maybe I am missing something
 
HavocXphere said:
d-link router?

It usually means the ADSL authentication is failing. Create a PPP connection from PC & see what error it returns.
Click to expand...

no its a netgear, strange thing is i can still surf the net fine and it only happens on WA
So it is authinticating fine
 
Fur said:
no its a netgear, strange thing is i can still surf the net fine and it only happens on WA
So it is authinticating fine
Click to expand...
No the authentication with WA details are failing. The mistake can be on either side. e.g. If you type in a wrong password or if they say disabled the account on their side. Either one will give you the red light.
 
http://www.speedtest.net/result/1485870211.png

Still not looking great - in fact worse than earlier.

Sadly - as has been commented on, Jeff pops on and makes some general statement that does not really answer our questions. I do appreciate that WA does have a presence which is better than some ISP's, but if would be great if Jeff could answers our questions and issues all the time.
 
HavocXphere said:
No the authentication with WA details are failing. The mistake can be on either side. e.g. If you type in a wrong password or if they say disabled the account on their side. Either one will give you the red light.
Click to expand...

If that was the case i would not be able to surf the net or play online, as far as i understand it if theres a authentication problem be it on my side or theres i will have no connectivity what so ever. Iam currently posting this with a red light on my router and once again if i switch to telkom its back to normal

Also this problem started at the start of August when everything else went down the crapper at WA, Coincidence i dont think so
 
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Fur said:
If that was the case i would not be able to surf the net or play online, as far as i understand it if theres a authentication problem be it on my side or theres i will have no connectivity what so ever.
Click to expand...
Weird. Not aware of the red light indicating anything else. Next best guess then is that the netgear attempts to verify the internet connection by contacting XYZ server....which might not be available due to ISP issues.

You could also simply check the log on the routers page. Should contain something like:
Sat, 2000-01-01 00:01:29 - PAP authentication success
Click to expand...
 
HavocXphere said:
Weird. Not aware of the red light indicating anything else. Next best guess then is that the netgear attempts to verify the internet connection by contacting XYZ server....which might not be available due to ISP issues.

You could also simply check the log on the routers page. Should contain something like:
Click to expand...

Yea will check the logs next time it happens but it is very strange, I first thought there may be something wrong with the router but since it does not do it on the telkom account i have no idea
 
Web Africa has recently had a major equipment failure on our core network. The system that failed is responsible to handling our traffic prioritisation and is therefore critical in maintaining high levels of service. All systems have been rebuilt and are fully operational as of 6:00am this morning.
Our engineers are working with our suppliers on understanding what caused the failure and reviewing our design to ensure we avoid any repeats.

We are currently laying out our plans internally and will be scheduling any maintenance that may be required.

We do apologise for any inconvenience caused by the recent degradation in service levels.
 
Hi Jeff,

Thanks for the update. If you say that your network was fully operational by 06:00am this morning, then could you possibly explain why my services levels suddenly dropped at 08:00am, see speedtests below. I have been doing them at regular intervals during the day. This evening they are normal again. I have never had this, except of the last few days. I have logged this issue with your Call Centre.

9/16/2011 5:33 AM GMT 4.29 Mb/s 0.43 Mb/s 30 ms Newlands
9/16/2011 5:34 AM GMT 3.39 Mb/s 0.42 Mb/s 31 ms Newlands
9/16/2011 5:35 AM GMT 3.23 Mb/s 0.42 Mb/s 30 ms Newlands
9/16/2011 5:39 AM GMT 3.73 Mb/s 0.43 Mb/s 30 ms Newlands
9/16/2011 5:47 AM GMT 3.09 Mb/s 0.43 Mb/s 27 ms Newlands
9/16/2011 5:48 AM GMT 3.53 Mb/s 0.43 Mb/s 28 ms Newlands
9/16/2011 6:27 AM GMT 0.85 Mb/s 0.40 Mb/s 32 ms Newlands
9/16/2011 6:27 AM GMT 0.80 Mb/s 0.42 Mb/s 34 ms Newlands
9/16/2011 6:37 AM GMT 0.65 Mb/s 0.38 Mb/s 34 ms Newlands
9/16/2011 7:14 AM GMT 0.80 Mb/s 0.41 Mb/s 32 ms Newlands
9/16/2011 7:17 AM GMT 0.85 Mb/s 0.43 Mb/s 33 ms Newlands
9/16/2011 7:34 AM GMT 0.85 Mb/s 0.42 Mb/s 32 ms Newlands
9/16/2011 8:06 AM GMT 0.78 Mb/s 0.40 Mb/s 32 ms Newlands
9/16/2011 8:33 AM GMT 0.42 Mb/s 0.34 Mb/s 39 ms Newlands
9/16/2011 9:05 AM GMT 0.73 Mb/s 0.42 Mb/s 39 ms Newlands
9/16/2011 10:34 AM GMT 1.34 Mb/s 0.42 Mb/s 29 ms Newlands
9/16/2011 1:02 PM GMT 0.78 Mb/s 0.43 Mb/s 34 ms Newlands
9/16/2011 5:38 PM GMT 3.51 Mb/s 0.42 Mb/s 28 ms Newlands
 
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Hmmm, DL+ wasn't working last night, setup a dl to run during the hours it usually works, took the last 600mb from my normal cap, and the remaining 600mb didn't download at all
 
Yikes. Good thing I didn't find anything worth downloading yesterday for D+.
 
Best weekend for a long time - my latency to New York remained in the mid 200's; pages loaded very quickly; downloaded 9 gigs last night on DL+ hassle free (this is one area I have seldom had issues with).

http://www.speedtest.net/result/1490141726.png

This is what i used to get the whole time with WA - last year, that is. This is the type of quality that WA promises, and this year has seldom delivered on. When they do, it really is great. I do hope this weekend was not a fluke and that this will become the norm - then I will be a very happy camper.
 
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