Web Africa ADSL general feedback

Anyone elses free 50gigs top up not kick in? I have a 5gig cap which I happily flattened after this promo only to be capped out afterwards, haha. I have submitted a support ticket so I'll keep you posted on the solution.

EDIT: Seems its not just me http://mybroadband.co.za/vb/showthread.php/622447-WebAfrica-free-100gigs

EDIT2: Sorted now. Just had to submit the support ticket.
 
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@WAJeff - can someone take a look at Google services (in particular Gmail) on Webafrica accounts? Every afternoon, access to Gmail slows down to an absolute crawl for no discernible reason. Everything else is fine, just Gmail practically dies - which is weird, considering the services are hosted locally.
 
Seeyou said:
@WAJeff - can someone take a look at Google services (in particular Gmail) on Webafrica accounts? Every afternoon, access to Gmail slows down to an absolute crawl for no discernible reason. Everything else is fine, just Gmail practically dies - which is weird, considering the services are hosted locally.
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Are you on uncapped? What is your star rating looking like? It it is low then this may be the reason... Also try opening a ticket on the Customer Zone for a quick response.
 
I'm on a capped account with a ton of gigs available, so star rating wouldn't be applicable. General connectivity is fine during these times - Gmail just goes belly up for some reason, so I'm wondering if there isn't a peering issue / congestion between IS and the local Google services servers.
 
Seeyou said:
I'm on a capped account with a ton of gigs available, so star rating wouldn't be applicable. General connectivity is fine during these times - Gmail just goes belly up for some reason, so I'm wondering if there isn't a peering issue / congestion between IS and the local Google services servers.
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Well in this case I would suggest you do some trace routes to Gmail when this is happening and then send them through to support or post them here. This may show us something unusual with your account or line. To make support understand better, you may want to connect an Afrihost (free gig) account and do the same tests to show that it is in fact your account and not your line, router, etc.
 
Hi all thinking of moving to WA,2mb uncapped..

I do downloads(50-150gb) pm
Youtube at times
And a lot of gaming

Would they throttle me to death on 150gb pm?

Cause 200pm for uncapped is pretty decent
 
Seeyou said:
@WAJeff - can someone take a look at Google services (in particular Gmail) on Webafrica accounts? Every afternoon, access to Gmail slows down to an absolute crawl for no discernible reason. Everything else is fine, just Gmail practically dies - which is weird, considering the services are hosted locally.
Click to expand...

Ditto. Capped RedAfrica account this side and gmail is useless for me at this stage. Started about ~an hour ago.
 
djbrendan said:
Hi all thinking of moving to WA,2mb uncapped..

I do downloads(50-150gb) pm
Youtube at times
And a lot of gaming

Would they throttle me to death on 150gb pm?

Cause 200pm for uncapped is pretty decent
Click to expand...

I definitely wouldn't recommend that usage on a 2 Mbps line unless all of it was from midnight to morning - which won't count towards your star rating. Look at the capped 60 GB + 60 GB capped for R199, you'll probably get a similar amount from the home uncapped unless you don't mind shaping that makes things just about unusable during business hours.

I would recommend capped or business uncapped.
 
djbrendan said:
Hi all thinking of moving to WA,2mb uncapped..

I do downloads(50-150gb) pm
Youtube at times
And a lot of gaming

Would they throttle me to death on 150gb pm?

Cause 200pm for uncapped is pretty decent
Click to expand...

If you work during the day t get home at 17:00 it'll be great. Especially if you try download only after you go to bed.
 
Chevron, what kind of bandwidth do you use during the day? I cancelled the AH business uncapped and switched to WA on your suggestion, and, like you said, the streaming was fantastic.

Problem is I use about 15GB/day during the metered periods for Hulu/Netflix, and this has put me into the 1 star bracket already. Chatting to the WA support guy, it doesn’t seem that I’ll ever move back up to 5 star with this kind of usage either. 

Pity, because it was by far the best account I’ve ever used (when it was in the 5 star bracket).
 
Vlad_M said:
Chevron, what kind of bandwidth do you use during the day? I cancelled the AH business uncapped and switched to WA on your suggestion, and, like you said, the streaming was fantastic.

Problem is I use about 15GB/day during the metered periods for Hulu/Netflix, and this has put me into the 1 star bracket already. Chatting to the WA support guy, it doesn’t seem that I’ll ever move back up to 5 star with this kind of usage either. 

Pity, because it was by far the best account I’ve ever used (when it was in the 5 star bracket).
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I have 4MB Home Uncapped, service becomes useless during the day after just a short while. I should apparently try and keep my usage below 4GB per day average. Downloaded a 20GB game from PSN, which obliterated my service.

The other benefit of having this account is that I get a bonus latency of about 130ms, even to local stuff, so this has helped me cut back on my online gaming time :D

Will try Webafrica Capped if Crystal Web turns out the same as Webafrica Uncrapped.
 
Just switched too these guys and after doing a whole 30Gb's from the beginning of this month, I'm already throttled like crazy?
 
Shadow07 said:
Just switched too these guys and after doing a whole 30Gb's from the beginning of this month, I'm already throttled like crazy?
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They call it "shaping", but yes, it does quack like a duck. You do need a full month notice before you can leave, so be warned.
 
eddief1 said:
Quite confusing...on the table it say's that only Business Capped Pro is on "Platinum Quality", but then on the website it says "Our Business Uncapped Pro range makes use of our Platinum Quality bandwidth to ensure you get the best online experience possible."

:wtf:

So what is Business Uncapped Pro on ?
Click to expand...

Hi Eddief1,

Just to clear up our website states that our Business Uncapped Pro using the 'Gold' profile not the 'Platinum' profile. If you on our Business Uncapped Pro Page click on 'whats right for me?' and it will give you the information.


Lydon said:
Good grief. Thanks, I'll definitely be looking elsewhere then. I'm certainly not going to pay through my nose for Business Uncapped and get put into the second lowest bandwidth tier :wtf: It's a bit shocking that 10MB Business Uncapped Pro clients pay R3399/month and are still stuck in the Gold tier as opposed to Platinum.
Click to expand...

Uncapped accounts are normally associated with quantity over quality and those 10mbs Business Uncapped customers have a much higher usage thresholds which will allow them to use much more than the other uncapped accounts. That's what you paying for as well as being on a higher priortity profile than a home uncapped customer.



Seeyou said:
@WAJeff - can someone take a look at Google services (in particular Gmail) on Webafrica accounts? Every afternoon, access to Gmail slows down to an absolute crawl for no discernible reason. Everything else is fine, just Gmail practically dies - which is weird, considering the services are hosted locally.
Click to expand...

Can you please PM me trace routes to gmail when you experience the issue so I can get our team to assist. Also send me your account details as well.
 
http://www.pingtest.net/result/99495653.png

WTF is going on??? This is worse than what my telkom uncapped was. Is there no decent adsl isp in this country?????

Anyone else having issues tonight? I tried playing BF4 but the lag is just horrific. Ingame ping shows it is fine but there's definitely lag, did the pingtest and now I see why.

PS: On a CAPPED account with 2mb line, nothing else is using my bandwidth either
 
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