Web Africa ADSL general feedback

[Webafrica Helper]

It seems WA is throttling all iOS AppStore downloads. Anybody else experiencing this? I am extremely irritated with WA .

We are shaping the updates due to the impact it is having on our network. Once the demand subsides the shaping will be lifted.

 

[Webafrica Helper]

Is anyone having trouble with Web Africa with downloading torrents? Seems to be completely blocked for me, going at an oh-so-wonderful speed of 1KB/s, despite all my other traffic going full line speed.

Cannot even use my uncapped Web Africa account last 2 nights in Cape Town.

4Mbps line. Cannot open any websites

View attachment 150518

Bought prepaid ADSL from Axxess just to get online

Any reason my torrents are getting shaped on a Business Uncapped line?

experiencing Slow browsing

Throughput all over the place tonight.

Hi Guys

If you are still having issues please give our support a call on 0860 009500 so they can resolve the issue or log a support ticket via your customer zone.

 

[AthenianOwl]

Oh dear! Why is Youtube being shaped to 144p now? Web browsing's fast but I can't watch an episode of Spongebob because it buffers a lot... AT 360p on my 2Mbps line. What gives? iOS8 again?

 

[slvR]

Oh dear! Why is Youtube being shaped to 144p now? Web browsing's fast but I can't watch an episode of Spongebob because it buffers a lot... AT 360p on my 2Mbps line. What gives? iOS8 again?

Is Spongebob on YouTube now? What channel?

 

[sybertiger]

Oh dear! Why is Youtube being shaped to 144p now? Web browsing's fast but I can't watch an episode of Spongebob because it buffers a lot... AT 360p on my 2Mbps line. What gives? iOS8 again?

same here
worked fine when i go homse 750-840kb/s
now 300 if i am lucky....

looks like this only happens at night
support tested the account they see nothing wrong,but the problems at night,
they need to test it at this time,when the account goes to crap,

getting fed up,going for the 3rd week now
and no support at night to test it when it goes bad...

 

[dualmeister]

Hi Guys

If you are still having issues please give our support a call on 0860 009500 so they can resolve the issue or log a support ticket via your customer zone.

No. Account cancelled. Had enough of this. I have no issue with Torrent and NNTP traffic being shaped during office hours. But, not being able to surf the net at all? Also the "throttling" used to go back to normal at 6PM on week days. The last week I cannot use the internet when I get home from work. Switched to Axxess uncapped now and line is running at full speed again.

Cheers.

 

[sybertiger]

what account to you have,dualmeister?

also just cancelled,i stoped the request last time but had it with them

had probs from the start,gotten better but now its worse
also torrents are dead all the time and i know its "BEST EFFORT"

 

[Nookie]

When is youtube going to be fixed? Most other things are fine but unless I watch at 144p everything goes to crap.

 

[AthenianOwl]

Is Spongebob on YouTube now? What channel?

https://www.youtube.com/channel/UCS1dIykp5d_57SVsKBoJRlw

same here
worked fine when i go homse 750-840kb/s
now 300 if i am lucky....

looks like this only happens at night
support tested the account they see nothing wrong,but the problems at night,
they need to test it at this time,when the account goes to crap,

getting fed up,going for the 3rd week now
and no support at night to test it when it goes bad...

WA Tech support department is a fsuking joke. I've already cancelled my accounts. I suggest you do the same and check out CrystalWeb.

 

[AthenianOwl]

Is Spongebob on YouTube now? What channel?

same here
worked fine when i go homse 750-840kb/s
now 300 if i am lucky....

looks like this only happens at night
support tested the account they see nothing wrong,but the problems at night,
they need to test it at this time,when the account goes to crap,

getting fed up,going for the 3rd week now
and no support at night to test it when it goes bad...

When is youtube going to be fixed? Most other things are fine but unless I watch at 144p everything goes to crap.

Assuming, you are a non-Pro WA user, I seriously doubt they actually care enough to fix it right away for us 2nd-****ing-rated clients.

 

[dualmeister]

what account to you have,dualmeister?

Normal uncapped 4Mbps.

 

[Praeses]

When will people learn that capped accounts keep you a lot happier? 60GB+60GB for R200...and youtube streams 720p without a hitch.

 

[PsyCLown]

When will people learn that capped accounts keep you a lot happier? 60GB+60GB for R200...and youtube streams 720p without a hitch.

+1
I have no intention of getting a proper uncapped account. Expensive for how much I use and most just have endless issues sooner than later.

 

[AthenianOwl]

FIX YOUR FSKING SHAPING PROGRAM, YOU FKING USELESS CLOWN!!! mad:

 

[AthenianOwl]

IT'S BUFFERING AT 144P! On my WA Business uncapped account. What a fsking joke you are, WA!

 

[Webafrica Helper]

same here
worked fine when i go homse 750-840kb/s
now 300 if i am lucky....

looks like this only happens at night
support tested the account they see nothing wrong,but the problems at night,
they need to test it at this time,when the account goes to crap,

getting fed up,going for the 3rd week now
and no support at night to test it when it goes bad...

Hi sybertiger,

I have requested that our team give follow up with you issue this evening and hopefully we can find the cause. How does your trace route look when you have the problem?

 

[AthenianOwl]

Hi sybertiger,

I have requested that our team give follow up with you issue this evening and hopefully we can find the cause. How does your trace route look when you have the problem?

Your team is so useless! They told me that I'm being throttled atm buuuuuuuuuuuuuuuuuuuuuuut according to my DSL console, I'm in the green.


Your Uncapped Category:
Great Experience

 

[Praeses]

IT'S BUFFERING AT 144P! On my WA Business uncapped account. What a fsking joke you are, WA!

They probably didn't get the memo about unshaping spongebob for their shaped business accounts. We all know that no business can function without a daily fix of the sponge.

 

[Webafrica Helper]

No. Account cancelled. Had enough of this. I have no issue with Torrent and NNTP traffic being shaped during office hours. But, not being able to surf the net at all? Also the "throttling" used to go back to normal at 6PM on week days. The last week I cannot use the internet when I get home from work. Switched to Axxess uncapped now and line is running at full speed again.

Cheers.

Really sorry to hear you have cancelled your services The current issue are not going to be an ongoing issues and the load on the network should subside in the next couple of days. As soon as we get confirmation that the matter is resolve we will update our status page with more info.

If you have had issues prior to the current network load then our team needs to investigate.

 

[sybertiger]

Hi sybertiger,

I have requested that our team give follow up with you issue this evening and hopefully we can find the cause. How does your trace route look when you have the problem?

i did send them alot
they had checked it for me,found nothing wrong
when i got home at 6 it workd fine till about 8then started to go bad

i will really like that they can test it at that time when i have bad speeds
the tech guy told me over the phone theres no problems wiht my exchange or line

so looks like a account issue at night

ME and DARK have the same probs

i pay R999 pm so i can stream with out problems
but just dissapointed