Web Africa ADSL general feedback

Shard said:
I've had both accounts for a while, I run a permanent ping plotter to monitor.

When I got to my PC graph was flat-lining at 300ms on the 2nd hop (1st hop is also external, i.e. not router - ping on that was fine). So I tried my Axxess, Afrihost and Plugg accounts, all fine, so tried WA free 1GB also fine - weird.
So tried WA 15GB Capped account again and 300ms on 2nd hop.

Just used 1GB account yesterday, 15GB has returned to normal now.
Click to expand...

You will find Web Africa deny any network issues until smart people like us point out that there is in fact something wrong. This can take a few weeks up to a month. I thought they were past this, but apparently they are not.

Think I'll try Crystal Web
 
Well been with webafrica for awhile now been good but since a few days ago hear in Somerset its all gone belly up 300ms ping to JHB servers for gaming CS:Go and bad ping for War Thunder is it the ISP or Telkom jeeez this is Africa lol
 
Instead of complaining, rather do what I did.

Move to another ISP.

My interwebs flying even better than ever now :p
 
Chevron said:
You shouldn't drop down at all.

And even if you do it's only p2p that gets shaped. After midnight p2p is unshaped again.
Click to expand...

lol your star rating will tank like a mofo, I only do 360 gb per month and my star rating is a 2, I stream and play games and do general browsing. all my downloads are setup to start strictly at 12:01 am and stop @ 05:58 everyday and still my star rating sucks
 
B1G_WH1T3 said:
lol your star rating will tank like a mofo, I only do 360 gb per month and my star rating is a 2, I stream and play games and do general browsing. all my downloads are setup to start strictly at 12:01 am and stop @ 05:58 everyday and still my star rating sucks
Click to expand...

I was talking about Business in the post you quoted. As that's the account the guy was interested in on the previous page of this thread.

You're probably on a Home account.
 
dualmeister said:
Instead of complaining, rather do what I did.

Move to another ISP.

My interwebs flying even better than ever now :p
Click to expand...

I cancelled today. Moving on to an ISP that acknowledges something is wrong. Support told me it was my telkom port, LOL
 
did a couple of tests. FTP is shaped to 384k speeds on a business account 2mbps. HTTP isn't shaped. So sad I have to give a month's notice
 
I bought some prepaid capped data to test. FTP is shaped across the board, not only uncapped accounts. this is laughable
 
envo said:
did a couple of tests. FTP is shaped to 384k speeds on a business account 2mbps. HTTP isn't shaped. So sad I have to give a month's notice
Click to expand...
envo said:
I bought some prepaid capped data to test. FTP is shaped across the board, not only uncapped accounts. this is laughable
Click to expand...

@envo - what the hell are you on about? FTP is hardly shaped on my capped account. Let's have a look.

Traceroute:
Code: 
tinuva@tinuva-nix ~ % sudo tcptraceroute ftp.wa.co.za
Selected device enp0s3, address 10.0.0.203, port 52483 for outgoing packets
Tracing the path to ftp.wa.co.za (196.220.59.84) on TCP port 80 (http), 30 hops max
 1  10.0.0.1  1.078 ms  0.717 ms  0.679 ms
 2  196-210-201-1.dynamic.isadsl.co.za (196.210.201.1)  6.763 ms  6.959 ms  6.305 ms
 3  cdsl1-ctn-vl2173.ip.isnet.net (196.38.72.113)  9.679 ms  8.583 ms  8.087 ms
 4  196.35.115.128  9.156 ms  9.626 ms  7.669 ms
 5  wa-is.isdsl.net (196.38.72.84)  7.771 ms  7.384 ms  8.348 ms
 6  wnls-hr1-vl-140.wa.co.za (41.185.1.2)  9.098 ms  8.823 ms  7.947 ms
 7  ftp.wa.co.za (196.220.59.84) [open]  8.409 ms [unknown, ACK]  8.760 ms  8.318 ms

Looks good. Let's do a random speedtest via ftp from the WA ftp server.

Code: 
tinuva@tinuva-nix ~ % wget -O /dev/null ftp://ftp.wa.co.za/pub/archlinux/iso/archboot/2014.09/archlinux-2014.09-1-archboot-network.iso
--2014-09-28 13:31:21--  ftp://ftp.wa.co.za/pub/archlinux/iso/archboot/2014.09/archlinux-2014.09-1-archboot-network.iso
           => ‘/dev/null’
Resolving ftp.wa.co.za (ftp.wa.co.za)... 196.220.59.84
Connecting to ftp.wa.co.za (ftp.wa.co.za)|196.220.59.84|:21... connected.
Logging in as anonymous ... Logged in!
==> SYST ... done.    ==> PWD ... done.
==> TYPE I ... done.  ==> CWD (1) /pub/archlinux/iso/archboot/2014.09 ... done.
==> SIZE archlinux-2014.09-1-archboot-network.iso ... 392167424
==> PASV ... done.    ==> RETR archlinux-2014.09-1-archboot-network.iso ... done.
Length: 392167424 (374M) (unauthoritative)

100%[===================================================================>] 392,167,424 1.01MB/s   in 6m 14s 

2014-09-28 13:37:34 (1.00 MB/s) - ‘/dev/null’ saved [392167424]

wget -O /dev/null   2.85s user 29.21s system 8% cpu 6:13.77 total
Oh look at that! Max speed I can hope to get on my 10Mbps line. In fact the line can't go faster even if I wanted it to.

Well that was local, let's add in something international for good measure:

Code: 
 Host                                    Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. router                                0.0%    11    0.8   0.7   0.5   0.8   0.0
 2. 196-210-201-1.dynamic.isadsl.co.za    0.0%    11    6.7   7.3   6.6   7.9   0.0
 3. cdsl1-ctn-vl2173.ip.isnet.net         0.0%    10    9.1   9.0   7.9  10.0   0.5
 4. 196.35.115.128                        0.0%    10    9.3   8.9   8.4   9.5   0.0
 5. 168.209.6.13                          0.0%    10    8.6   9.0   8.3  10.0   0.0
 6. core1b-ctn-gi0-2.ip.isnet.net         0.0%    10    9.4   9.2   8.4   9.6   0.0
 7. peering.thn.lon.leaseweb.net          0.0%    10  167.7 167.6 166.9 168.1   0.0
 8. 31.31.32.69                           0.0%    10  169.1 169.7 167.6 171.6   1.1
 9. 31.31.38.43                           0.0%    10  166.6 167.5 166.3 170.0   0.8
10. ???
11. mirror.nl.leaseweb.net                0.0%    10  169.4 182.3 168.9 265.1  29.8


tinuva@tinuva-nix ~ % wget -O /dev/null ftp://mirror.nl.leaseweb.net/debian-cd/7.6.0/amd64/iso-cd/debian-update-7.6.0-amd64-CD-1.iso
--2014-09-28 13:45:00--  ftp://mirror.nl.leaseweb.net/debian-cd/7.6.0/amd64/iso-cd/debian-update-7.6.0-amd64-CD-1.iso
           => ‘/dev/null’
Resolving mirror.nl.leaseweb.net (mirror.nl.leaseweb.net)... 94.75.223.121, 2001:1af8:4030:1:0:dead:beef:cafe
Connecting to mirror.nl.leaseweb.net (mirror.nl.leaseweb.net)|94.75.223.121|:21... connected.
Logging in as anonymous ... Logged in!
==> SYST ... done.    ==> PWD ... done.
==> TYPE I ... done.  ==> CWD (1) /debian-cd/7.6.0/amd64/iso-cd ... done.
==> SIZE debian-update-7.6.0-amd64-CD-1.iso ... 111474688
==> PASV ... done.    ==> RETR debian-update-7.6.0-amd64-CD-1.iso ... done.
Length: 111474688 (106M) (unauthoritative)

100%[===================================================================>] 111,474,688  591KB/s   in 3m 22s 

2014-09-28 13:48:25 (538 KB/s) - ‘/dev/null’ saved [111474688]

wget -O /dev/null   1.53s user 6.21s system 3% cpu 3:25.03 total
Ok so that is slightly more than half my line speed, but it is still far better than the so called 384k line speeds that you make it out to be!
 
I wonder whether WebAfrica will be doing 50TB after hour data next month as well? If it will become a common thing - in essence uncapped between midnight and 6AM.
 
Tinuva said:
@envo - what the hell are you on about? FTP is hardly shaped on my capped account. Let's have a look.

Traceroute:
Code: 
tinuva@tinuva-nix ~ % sudo tcptraceroute ftp.wa.co.za
Selected device enp0s3, address 10.0.0.203, port 52483 for outgoing packets
Tracing the path to ftp.wa.co.za (196.220.59.84) on TCP port 80 (http), 30 hops max
 1  10.0.0.1  1.078 ms  0.717 ms  0.679 ms
 2  196-210-201-1.dynamic.isadsl.co.za (196.210.201.1)  6.763 ms  6.959 ms  6.305 ms
 3  cdsl1-ctn-vl2173.ip.isnet.net (196.38.72.113)  9.679 ms  8.583 ms  8.087 ms
 4  196.35.115.128  9.156 ms  9.626 ms  7.669 ms
 5  wa-is.isdsl.net (196.38.72.84)  7.771 ms  7.384 ms  8.348 ms
 6  wnls-hr1-vl-140.wa.co.za (41.185.1.2)  9.098 ms  8.823 ms  7.947 ms
 7  ftp.wa.co.za (196.220.59.84) [open]  8.409 ms [unknown, ACK]  8.760 ms  8.318 ms

Looks good. Let's do a random speedtest via ftp from the WA ftp server.

Code: 
tinuva@tinuva-nix ~ % wget -O /dev/null ftp://ftp.wa.co.za/pub/archlinux/iso/archboot/2014.09/archlinux-2014.09-1-archboot-network.iso
--2014-09-28 13:31:21--  ftp://ftp.wa.co.za/pub/archlinux/iso/archboot/2014.09/archlinux-2014.09-1-archboot-network.iso
           => ‘/dev/null’
Resolving ftp.wa.co.za (ftp.wa.co.za)... 196.220.59.84
Connecting to ftp.wa.co.za (ftp.wa.co.za)|196.220.59.84|:21... connected.
Logging in as anonymous ... Logged in!
==> SYST ... done.    ==> PWD ... done.
==> TYPE I ... done.  ==> CWD (1) /pub/archlinux/iso/archboot/2014.09 ... done.
==> SIZE archlinux-2014.09-1-archboot-network.iso ... 392167424
==> PASV ... done.    ==> RETR archlinux-2014.09-1-archboot-network.iso ... done.
Length: 392167424 (374M) (unauthoritative)

100%[===================================================================>] 392,167,424 1.01MB/s   in 6m 14s 

2014-09-28 13:37:34 (1.00 MB/s) - ‘/dev/null’ saved [392167424]

wget -O /dev/null   2.85s user 29.21s system 8% cpu 6:13.77 total
Oh look at that! Max speed I can hope to get on my 10Mbps line. In fact the line can't go faster even if I wanted it to.

Well that was local, let's add in something international for good measure:

Code: 
 Host                                    Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. router                                0.0%    11    0.8   0.7   0.5   0.8   0.0
 2. 196-210-201-1.dynamic.isadsl.co.za    0.0%    11    6.7   7.3   6.6   7.9   0.0
 3. cdsl1-ctn-vl2173.ip.isnet.net         0.0%    10    9.1   9.0   7.9  10.0   0.5
 4. 196.35.115.128                        0.0%    10    9.3   8.9   8.4   9.5   0.0
 5. 168.209.6.13                          0.0%    10    8.6   9.0   8.3  10.0   0.0
 6. core1b-ctn-gi0-2.ip.isnet.net         0.0%    10    9.4   9.2   8.4   9.6   0.0
 7. peering.thn.lon.leaseweb.net          0.0%    10  167.7 167.6 166.9 168.1   0.0
 8. 31.31.32.69                           0.0%    10  169.1 169.7 167.6 171.6   1.1
 9. 31.31.38.43                           0.0%    10  166.6 167.5 166.3 170.0   0.8
10. ???
11. mirror.nl.leaseweb.net                0.0%    10  169.4 182.3 168.9 265.1  29.8


tinuva@tinuva-nix ~ % wget -O /dev/null ftp://mirror.nl.leaseweb.net/debian-cd/7.6.0/amd64/iso-cd/debian-update-7.6.0-amd64-CD-1.iso
--2014-09-28 13:45:00--  ftp://mirror.nl.leaseweb.net/debian-cd/7.6.0/amd64/iso-cd/debian-update-7.6.0-amd64-CD-1.iso
           => ‘/dev/null’
Resolving mirror.nl.leaseweb.net (mirror.nl.leaseweb.net)... 94.75.223.121, 2001:1af8:4030:1:0:dead:beef:cafe
Connecting to mirror.nl.leaseweb.net (mirror.nl.leaseweb.net)|94.75.223.121|:21... connected.
Logging in as anonymous ... Logged in!
==> SYST ... done.    ==> PWD ... done.
==> TYPE I ... done.  ==> CWD (1) /debian-cd/7.6.0/amd64/iso-cd ... done.
==> SIZE debian-update-7.6.0-amd64-CD-1.iso ... 111474688
==> PASV ... done.    ==> RETR debian-update-7.6.0-amd64-CD-1.iso ... done.
Length: 111474688 (106M) (unauthoritative)

100%[===================================================================>] 111,474,688  591KB/s   in 3m 22s 

2014-09-28 13:48:25 (538 KB/s) - ‘/dev/null’ saved [111474688]

wget -O /dev/null   1.53s user 6.21s system 3% cpu 3:25.03 total
Ok so that is slightly more than half my line speed, but it is still far better than the so called 384k line speeds that you make it out to be!
Click to expand...

FTP is running at a solid 35kb/s. International, not local. HTTP is full speed, international AND local.

I'm a business uncapped user on a 2mbps line, not 10mbps.

10GB downloaded over the last 10 day rolling period. "Unaffected" when it comes to shaping, yet running at a 1/4 of the speed of my line when doing anything on FTP. You yourself have seen a 50% drop in speed with international FTP.

I'm not lying. Why would I lie if I've been punting WA so much?

I can include screenshots if you'd like. Previously FTP ran full speed. But apparently I need a port reset on my ADSL line and the iOS updates mean that we are suffering in speed?
 
Does WebAfrica have any plans to cut VDSL pricing to be in line with some of the competition (VOX = R342, Axess = R425) ?

It now available in my area but but R500 is a bit rich if others offer the same for much less.
 
lestoran said:
Does WebAfrica have any plans to cut VDSL pricing to be in line with some of the competition (VOX = R342, Axess = R425) ?

It now available in my area but but R500 is a bit rich if others offer the same for much less.
Click to expand...

That's if you have your line with the ISP, which is always a ball-ache if something goes wrong with it. Even with VDSL, I'd keep it with Telkom, even if I pay a bit more, because then I can switch ISP's at a whim
 
envo said:
FTP is running at a solid 35kb/s. International, not local. HTTP is full speed, international AND local.

I'm a business uncapped user on a 2mbps line, not 10mbps.

10GB downloaded over the last 10 day rolling period. "Unaffected" when it comes to shaping, yet running at a 1/4 of the speed of my line when doing anything on FTP. You yourself have seen a 50% drop in speed with international FTP.

I'm not lying. Why would I lie if I've been punting WA so much?

I can include screenshots if you'd like. Previously FTP ran full speed. But apparently I need a port reset on my ADSL line and the iOS updates mean that we are suffering in speed?
Click to expand...
Sure you are on a slower line, but let me quote you:
envo said:
I bought some prepaid capped data to test. FTP is shaped across the board, not only uncapped accounts. this is laughable
Click to expand...
You said all accounts, including capped accounts have FTP shaped. I just showed you, my capped account doesn't have FTP shaped.

Perhaps give a test link. It looks like the FTP server you are downloading from is affected by something else, other than the account you are using.
 
Tinuva said:
Sure you are on a slower line, but let me quote you:

You said all accounts, including capped accounts have FTP shaped. I just showed you, my capped account doesn't have FTP shaped.

Perhaps give a test link. It looks like the FTP server you are downloading from is affected by something else, other than the account you are using.
Click to expand...

I tested multiple FTP servers and I used some of my free data from other ISP's to test as well. It's not just that 1 server unfortunately. And yes, I tested with their capped data too.

My line speed is actually 4mbps, but I have the 2mbps business uncapped package. The reason to switch over to the capped package is to see if it will speed up, http downloads (from the exact same server, just port 80) downloaded at the full speed my line was capable of. As soon as it hits port 21, 35kb/s

I'm really not one to immediately scream wolf on this one, this has been a good few weeks now and support has done squat, keep blaming my router and telkom port or saying it's iOS updates. I remember them giving the same shameless excuses when they had their own IPC network and couldn't get the shaping/routing right.

But anyway, accounts are cancelled, and I'm not going to argue with you over things I've noticed about the account, capped or otherwise. I know what I was getting previously (we do a lot of FTP stuff) and what I'm getting now. Switching to a different ISP gives us full speed on that port, with no additional router/port resets or waiting for the millions upon millions of iOS users in South Africa to do their updates.

If this was a home account I could maybe understand
 
MickeyD has challenged me to ask about torrent speeds on uncapped normal WebAfrica. What performance do you typically get during the day, and weekends? (2 Meg line)
 
AntiGanda said:
MickeyD has challenged me to ask about torrent speeds on uncapped normal WebAfrica. What performance do you typically get during the day, and weekends? (2 Meg line)
Click to expand...

P2P is shaped very aggressively between 7AM - 11PM daily on my WA Business 2mbps Uncapped account.
 
DarkSpectre said:
P2P is shaped very aggressively between 7AM - 11PM daily on my WA Business 2mbps Uncapped account.
Click to expand...
Is that an ISP that regards business as less shaped or for business purposes (ie. not for P2P)?

I see you also answered the Mweb question (both?)
 
AntiGanda said:
Is that an ISP that regards business as less shaped or for business purposes (ie. not for P2P)?

I see you also answered the Mweb question (both?)
Click to expand...

The Business accounts are the same as the home accounts except with higher thresholds and higher priority. You should get full speed on p2p regardless of time of day. Unless you're on low stars.

DarkSpectre said:
P2P is shaped very aggressively between 7AM - 11PM daily on my WA Business 2mbps Uncapped account.
Click to expand...

Are you on 1 star or something? My p2p is even unshaped on the home accounts unless you're on low stars.
 
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