Web Africa ADSL general feedback

[sybertiger]

thx for the update,glad its all working

with out google/youtube i feel lost dont know what to do
its like the internet is useless with out that

made me think,how will the internet be if google shuts down ,hope that never happens,

 

[That_JC]

Anybody else experiencing severe dc and streaming issues? My Skype also kept disconnecting today.

 

[WebAfrica Helper]

Anybody else experiencing severe dc and streaming issues? My Skype also kept disconnecting today.

Hi Gennath,

No reported issues on the network last night. Are you still having issues?

 

[antoinevg]

Anyone else having issues with BitTorrent right now?

I'm getting about 20KB/sec on a well-seeded FreeBSD ISO :-/

HTTP, SSH, FTP are all doing fine.

 

[stefan9]

Got to the bottom of the issue regarding swtor. Definitely shaping on webafrica's side on the normal business account.

This account should have gold prioritization so for gaming priority should be very high which is resulting in a 4000+ms during business hours.
Now using the Business pro test account from Webafrica I get 185ms, this account has platinum prioritization which means gaming has top priority.

Now someone please explain to me how the difference between top and very high can be this big. Bear in mind streaming which also only has very high on the gold prioritization isn't affected at all.

 

[WebAfrica Helper]

Anyone else having issues with BitTorrent right now?

I'm getting about 20KB/sec on a well-seeded FreeBSD ISO :-/

HTTP, SSH, FTP are all doing fine.

P2P and NNTP traffic is deprioritised during business hours on all Home based accounts so you will see a slow down on those protocols. It will go back to normal after 5pm.

 

[frobbertze2]

Got to the bottom of the issue regarding swtor. Definitely shaping on webafrica's side on the normal business account.

This account should have gold prioritization so for gaming priority should be very high which is resulting in a 4000+ms during business hours.
Now using the Business pro test account from Webafrica I get 185ms, this account has platinum prioritization which means gaming has top priority.

Now someone please explain to me how the difference between top and very high can be this big. Bear in mind streaming which also only has very high on the gold prioritization isn't affected at all.

If you ever do get this resolved, please let me know. I was having the same issues with SWTOR and Web Africa a few months ago, but stopped playing it before it was resolved. Planning on starting again next month.

 

[howardb]

P2P and NNTP traffic is deprioritised during business hours on all Home based accounts so you will see a slow down on those protocols. It will go back to normal after 5pm.

Hi WAH, is this also true for capped accounts?

 

[Seeyou]

Hi WAH, is this also true for capped accounts?

Yes

 

[howardb]

Yes

Cool, thx noted

 

[Splice]

I have a question. Why does your site advertise 10mb lines at R400 , yet I pay R425. And when I ask support what is up. They tell me it is a bundled price, yet nowhere on the site it says anything about bundles ?

 

[slvR]

I have a question. Why does your site advertise 10mb lines at R400 , yet I pay R425. And when I ask support what is up. They tell me it is a bundled price, yet nowhere on the site it says anything about bundles ?

If you take a data account + the line rental you pay R400 for the line. I don't see the standalone pricing though. Do you have only your line rental with Web Africa?

 

[Splice]

If you take a data account + the line rental you pay R400 for the line. I don't see the standalone pricing though. Do you have only your line rental with Web Africa?

Line and data is with WA.

 

[RunningFromFat]

No one else have issues with WA business uncapped today? Had authentication issues + slow connection at different times. All appears to be okay now though.

 

[waynehooper]

I download most mornings between 6-7am and I find that in a lot of cases these are showing in the 7-8am time period. Anyone else having this problem.

 

[slvR]

Line and data is with WA.

Query this with them as if you sign up now you pay R400..

 

[WebAfrica Helper]

If you ever do get this resolved, please let me know. I was having the same issues with SWTOR and Web Africa a few months ago, but stopped playing it before it was resolved. Planning on starting again next month.

Our team has sorted our the issues for SWTOR. Please let me know if you are still having issues.

Hi WAH, is this also true for capped accounts?

Yes, P2P and NNTP traffic is shaped on all Home capped account during business hrs only. All other protocols will perform as per normal.

 

[WebAfrica Helper]

I have a question. Why does your site advertise 10mb lines at R400 , yet I pay R425. And when I ask support what is up. They tell me it is a bundled price, yet nowhere on the site it says anything about bundles ?

Hi Splice,

The price on the website is the bundled price but if you have both with us please PM me your account details so I can take a look.

 

[WebAfrica Helper]

No one else have issues with WA business uncapped today? Had authentication issues + slow connection at different times. All appears to be okay now though.

No reported issues yesterday GaskooN. Are you still having issues?

 

[WebAfrica Helper]

I download most mornings between 6-7am and I find that in a lot of cases these are showing in the 7-8am time period. Anyone else having this problem.

Its the way we receive the data packets from Telkom. We have a KB article here to help explain things