Web Africa ADSL general feedback

What does can't authenticate mean? Is it when you get a red light on the router and it won't connect to internet?

Tks
 
Does anybody know if the business capped ADSL is limited to 10mbps? I upgraded to a 20mbps ADSL line, but no increase in account speed.
 
have u reseted your router
leave it off for 10 min

then login again

sometimes it help when i have speed probs

alos use googles dns its lot better than Wa's
 
heartbroken said:
Does anybody know if the business capped ADSL is limited to 10mbps? I upgraded to a 20mbps ADSL line, but no increase in account speed.
Click to expand...

Hi heartbroken,

I have asked our team to assist and they will be in touch soon.
 
Guys if you are unable to connect after the load shedding please switch off your router for about 15mins and switch it back on. If that still doesnt resolve the issue please request that our team do a port reset.
 
thank you WAH, I didn't try this morning but nothing worked last night.

if I log onto my account and go to the place where it says "disconnect current session" is that resetting the port? I'm trying to bypass the call centre.
 
Is it just me or has youtube streaming been shockingly bad the last three days?

Ps on there Standard uncap package.
 
Howzit WA. We currently have 2 20Mb DSL lines at our business premises. We have 2 10Mb WA DSL Pro Uncapped Accounts for these lines. We get speeds just above 10Mb. I don't see any packages we can choose for the 20Mb lines?

Thanks.
 
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