Web Africa ADSL general feedback

Bursty-dude said:
Webafrica, get staff in to man the support lines/emails/live chat on weekends.
This is total BS that an ISP has NO support over weekends....
Click to expand...
Unfortunately most companies are like that.

Go to a ISP that offers support on weekends, you'll pay more though. Try crystalweb?
 
"Hi Ryan

Thank you for your response.

I have escalated the fault from my side.

Your ref is: 141ATK270215

A telkom tech should be in touch during the course of the weekend.

Please do update us accordingly.

Thanks.

Kind Regards,
John-Paul van Diemel"


And guess what? That "should be" should actually read "when it snows in Mordor in 15 000 years time".

But thanks to ghostR who has offered help.
 
Hi WebAfrica Helper

I have noticed some issues with my internet access the last week or so.. Some pages open quickly and others stall and I would have to hit the reload button for the page to load. I initially thought it was Exchange related though today I tried it with my Afrihost capped account and the results on Afrihost are miles better.

A traceroute to google.com on WebAfrica Business Capped (120GB package)

NB. Second hop is not an issue as I block ICMP on my router. Test was performed at 12:30am.

traceroute to www.google.com (216.58.223.36), 64 hops max, 52 byte packets

1 192.168.0.1 (192.168.0.1) 2.235 ms 1.446 ms 0.972 ms
2 * * *
3 * * *
4 196.38.73.85 (196.38.73.85) 30.029 ms * 30.074 ms
5 cdsl2-rba-vl150.ip.isnet.net (196.38.73.9) 28.634 ms 29.397 ms 32.047 ms
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * jnb01s08-in-f4.1e100.net (216.58.223.36) 30.434 ms *

Immediate switch to Afrihost Capped account (about a minute or two after the above WA test).

traceroute to www.google.com (216.58.223.36), 64 hops max, 52 byte packets
1 192.168.0.1 (192.168.0.1) 1.572 ms 1.387 ms 1.509 ms
2 * * *
3 41.181.221.245 (41.181.221.245) 113.388 ms 63.402 ms 52.806 ms
4 41.181.221.246 (41.181.221.246) 32.109 ms 29.212 ms 41.603 ms
5 qux-jh-dca-2.za-b.za.mtnbusiness.net (41.181.165.115) 29.850 ms 29.124 ms 28.640 ms
6 jh-dca-2.za--qux-b.za.mtnbusiness.net (41.181.165.114) 28.933 ms 64.473 ms
jh-dca-2.za--qux-q.za.mtnbusiness.net (196.31.180.4) 28.606 ms
7 41.181.180.10 (41.181.180.10) 231.774 ms 226.330 ms 225.856 ms
8 ls-cr-2.uk--rb-cr-1.za-g.mtnns.net (196.44.31.114) 226.079 ms 226.424 ms 227.185 ms
9 ls-pr-2.uk--ls-cr-2.uk-a.mtn.net (209.212.111.187) 225.835 ms 225.944 ms 225.618 ms
10 google-peering-ls-pr-2.uk.mtnns.net (209.212.99.13) 208.443 ms 207.942 ms 209.422 ms
11 209.85.255.76 (209.85.255.76) 226.839 ms 226.891 ms 226.126 ms
12 66.249.95.9 (66.249.95.9) 209.978 ms 209.986 ms 210.633 ms
13 72.14.239.129 (72.14.239.129) 210.223 ms 211.130 ms 210.016 ms
14 jnb01s08-in-f4.1e100.net (216.58.223.36) 212.811 ms 209.111 ms 209.794 ms

Browsing feels light years faster on Afrihost compared to WA. My line syncs at 14Mbps on a steady 8.1SNR. Telkom speed test results are roughly the same on both WA and AH.. 11.8Mbps down and 1Mbps up.

Can you explain why the WA results are so different to AH? If it was an Exchange issue surely it would affect both accounts?

I am in the Jhb North region btw (Rivonia). Anyone else on WA experienced the same issues of late?
 
Last edited:
|tera| said:
Howzit WA. We currently have 2 20Mb DSL lines at our business premises. We have 2 10Mb WA DSL Pro Uncapped Accounts for these lines. We get speeds just above 10Mb. I don't see any packages we can choose for the 20Mb lines?

Thanks.
Click to expand...

Hi |tera|,

Try this link to get to our Business VDSL.
 
Bursty-dude said:
Webafrica, get staff in to man the support lines/emails/live chat on weekends.
This is total BS that an ISP has NO support over weekends....
Click to expand...

Our support team are operational on weekends but the queue can get a bit busy. So wait and response time will increase.

I will follow up with our team so they can stay on top of Telkom to get a Tech out.
 
ndocrat said:
Hi WebAfrica Helper

I have noticed some issues with my internet access the last week or so.. Some pages open quickly and others stall and I would have to hit the reload button for the page to load. I initially thought it was Exchange related though today I tried it with my Afrihost capped account and the results on Afrihost are miles better.

A traceroute to google.com on WebAfrica Business Capped (120GB package)

NB. Second hop is not an issue as I block ICMP on my router. Test was performed at 12:30am.

traceroute to www.google.com (216.58.223.36), 64 hops max, 52 byte packets

1 192.168.0.1 (192.168.0.1) 2.235 ms 1.446 ms 0.972 ms
2 * * *
3 * * *
4 196.38.73.85 (196.38.73.85) 30.029 ms * 30.074 ms
5 cdsl2-rba-vl150.ip.isnet.net (196.38.73.9) 28.634 ms 29.397 ms 32.047 ms
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * jnb01s08-in-f4.1e100.net (216.58.223.36) 30.434 ms *

Immediate switch to Afrihost Capped account (about a minute or two after the above WA test).

traceroute to www.google.com (216.58.223.36), 64 hops max, 52 byte packets
1 192.168.0.1 (192.168.0.1) 1.572 ms 1.387 ms 1.509 ms
2 * * *
3 41.181.221.245 (41.181.221.245) 113.388 ms 63.402 ms 52.806 ms
4 41.181.221.246 (41.181.221.246) 32.109 ms 29.212 ms 41.603 ms
5 qux-jh-dca-2.za-b.za.mtnbusiness.net (41.181.165.115) 29.850 ms 29.124 ms 28.640 ms
6 jh-dca-2.za--qux-b.za.mtnbusiness.net (41.181.165.114) 28.933 ms 64.473 ms
jh-dca-2.za--qux-q.za.mtnbusiness.net (196.31.180.4) 28.606 ms
7 41.181.180.10 (41.181.180.10) 231.774 ms 226.330 ms 225.856 ms
8 ls-cr-2.uk--rb-cr-1.za-g.mtnns.net (196.44.31.114) 226.079 ms 226.424 ms 227.185 ms
9 ls-pr-2.uk--ls-cr-2.uk-a.mtn.net (209.212.111.187) 225.835 ms 225.944 ms 225.618 ms
10 google-peering-ls-pr-2.uk.mtnns.net (209.212.99.13) 208.443 ms 207.942 ms 209.422 ms
11 209.85.255.76 (209.85.255.76) 226.839 ms 226.891 ms 226.126 ms
12 66.249.95.9 (66.249.95.9) 209.978 ms 209.986 ms 210.633 ms
13 72.14.239.129 (72.14.239.129) 210.223 ms 211.130 ms 210.016 ms
14 jnb01s08-in-f4.1e100.net (216.58.223.36) 212.811 ms 209.111 ms 209.794 ms

Browsing feels light years faster on Afrihost compared to WA. My line syncs at 14Mbps on a steady 8.1SNR. Telkom speed test results are roughly the same on both WA and AH.. 11.8Mbps down and 1Mbps up.

Can you explain why the WA results are so different to AH? If it was an Exchange issue surely it would affect both accounts?

I am in the Jhb North region btw (Rivonia). Anyone else on WA experienced the same issues of late?
Click to expand...

Hi ndocrat,

Can you drop me a PM with your account details and I will get our guys to help.
 
It really does look like web africa is running short on support personnel at the moment. No answer at their call center, being completely ignored on live chat as well. Is really fun having a support ticket open for almost a week for a simple billing querie
 
frobbertze2 said:
It really does look like web africa is running short on support personnel at the moment. No answer at their call center, being completely ignored on live chat as well. Is really fun having a support ticket open for almost a week for a simple billing querie
Click to expand...

Hi frobbertze2,

I received your PM and asked our Billing team to assist. We will be in touch shortly.
 
frobbertze2 said:
It really does look like web africa is running short on support personnel at the moment. No answer at their call center, being completely ignored on live chat as well. Is really fun having a support ticket open for almost a week for a simple billing querie
Click to expand...

Hi frobbertze2,

Our billing have just confirmed they have resolved the issue. Please let me know if there is anything else we can assist with and I will follow up to make sure the credit is passed.
 
WebAfrica Helper said:
DemonicBunnee, please send me your account details via Pm and I will get our guys to assist.
Click to expand...

I logged a support ticket on Saturday, account was tested and no fault found, so issue was taken up with Telkom. Thanks for the offer to assist.

slvr said:
lol

cuz it's mostly true
Click to expand...

View attachment 195740

Not when it's a line fault, exactly the reason I said the exchange line is bull****.

I had a problem, I posted in my ISPs thread, to see if other were having issues, as I normally do. No one did, I logged a fault with Telkom and it was resolved.
 
Still waiting...


Edited to add: got a phonecall from Telkom saying they will send a Tech out.
How long that will take and when exactly it will happen, only they know as the dude did not know when it will happen.
 
Last edited:
Uh-oh. What's wrong WA? Connection just dropped and won't reconnect to you. FNB Connect works fine.
 
Beylie said:
Uh-oh. What's wrong WA? Connection just dropped and won't reconnect to you. FNB Connect works fine.
Click to expand...

Hi,

Is this issue still ongoing? If it is, please private message me your account details.
 
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