Web Africa ADSL general feedback

morning Jeff. a bit of good news for monday morning is that you can cross me off your list of problems. everything's going swimmingly - so swimmingly that i've had to purchase an extra 3Gigs over the weekend! i'll PM you my client number so please thank your guys for working on the problem.
 
WAJeff said:
Morning bboy,

No reported issues here from the times that you've posted. Have you contacted our Support guys by any chance just yet?
Everyone else running fine?
Click to expand...

I've now created a ticket VUU13975435
 
bboy said:
grim, do a tracert to cnn.com for me pls
Click to expand...

Here you go.
Code: 
C:\Users\Tinuva>tracert www.cnn.com

Tracing route to www.cnn.com [157.166.226.25]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  router.heaven.za.net [10.0.0.1]
  2     7 ms     7 ms     7 ms  wblv-ip-esr-4.ipnet.wa.co.za [41.185.84.1]
  3    10 ms    29 ms     8 ms  wnls-ipc1-vl-108.wa.co.za [196.220.59.238]
  4    10 ms     8 ms     8 ms  wnls-cr2-vl-801.wa.co.za [41.185.0.66]
  5    36 ms    18 ms    73 ms  41-66-150-177-b1.available.africainx.net [41.66.150.177]
  6   183 ms   172 ms   161 ms  ld-gs-msc-m-to-ct-ro-msc-m-sat3-core-p2p.africainx.net [41.66.132.49]
  7   161 ms   184 ms   160 ms  195.50.122.217
  8   162 ms   191 ms   164 ms  ae-52-52.csw2.london1.level3.net [4.69.139.120]
  9   191 ms   168 ms   171 ms  ae-59-224.ebr2.london1.level3.net [4.69.153.141]
 10   229 ms   274 ms   228 ms  ae-42-42.ebr1.newyork1.level3.net [4.69.137.70]
 11   258 ms   239 ms   234 ms  ae-10-10.ebr2.washington12.level3.net [4.69.148.50]
 12   283 ms   257 ms   252 ms  ae-1-100.ebr1.washington12.level3.net [4.69.143.213]
 13   273 ms   251 ms   249 ms  ae-6-6.ebr1.atlanta2.level3.net [4.69.148.105]
 14   250 ms   275 ms   260 ms  ae-1-51.edge4.atlanta2.level3.net [4.69.150.13]
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *     ^C
 
my local is crawling. International is fine
 
Alan said:
my local is crawling. International is fine
Click to expand...

Is it local browsing that's slow or just in general?
Can you possibly post up a tracert, one to an international site and another to a local site.

Thanks :)
 
Just took me 10min to get on mybb......local is crap atm, international is fine
 
MyBB very slow.

WA usage page loads but doesn't show any data.
 
bboy said:
grim, do a tracert to cnn.com for me pls
Click to expand...

As requested:
Code: 
Tracing route to www.cnn.com [157.166.226.25]
over a maximum of 30 hops:
  0  ***** [192.168.0.200] 
  1  192.168.0.1 
  2  tbnb-ip-esr-3.ipnet.wa.co.za [41.185.78.1] 
  3  wnls-ipc1-vl-108.wa.co.za [196.220.59.238] 
  4  wnls-cr2-vl-801.wa.co.za [41.185.0.66] 
  5  41-66-150-177-b1.available.africainx.net [41.66.150.177] 
  6  LD-GS-MSC-M-to-CT-RO-MSC-M-SAT3-core-p2p.africainx.net [41.66.132.49] 
  7  195.50.122.217 
  8  ae-52-52.csw2.London1.Level3.net [4.69.139.120] 
  9  ae-59-224.ebr2.London1.Level3.net [4.69.153.141] 
 10  ae-44-44.ebr1.NewYork1.Level3.net [4.69.137.78] 
 11  ae-10-10.ebr2.Washington12.Level3.net [4.69.148.50] 
 12  ae-1-100.ebr1.Washington12.Level3.net [4.69.143.213] 
 13  ae-6-6.ebr1.Atlanta2.Level3.net [4.69.148.105] 
 14  ae-1-51.edge4.Atlanta2.Level3.net [4.69.150.13] 
 15     *        *        *     
Computing statistics for 350 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           ***** [192.168.0.200] 
                                0/ 100 =  0%   |
  1    1ms     0/ 100 =  0%     0/ 100 =  0%  192.168.0.1 
                                0/ 100 =  0%   |
  2   42ms     1/ 100 =  1%     1/ 100 =  1%  tbnb-ip-esr-3.ipnet.wa.co.za [41.185.78.1] 
                                0/ 100 =  0%   |
  3   43ms     0/ 100 =  0%     0/ 100 =  0%  wnls-ipc1-vl-108.wa.co.za [196.220.59.238] 
                                0/ 100 =  0%   |
  4   43ms     0/ 100 =  0%     0/ 100 =  0%  wnls-cr2-vl-801.wa.co.za [41.185.0.66] 
                                0/ 100 =  0%   |
  5   57ms     0/ 100 =  0%     0/ 100 =  0%  41-66-150-177-b1.available.africainx.net [41.66.150.177] 
                                0/ 100 =  0%   |
  6  208ms     0/ 100 =  0%     0/ 100 =  0%  LD-GS-MSC-M-to-CT-RO-MSC-M-SAT3-core-p2p.africainx.net [41.66.132.49] 
                                0/ 100 =  0%   |
  7  213ms     0/ 100 =  0%     0/ 100 =  0%  195.50.122.217 
                                0/ 100 =  0%   |
  8  210ms     0/ 100 =  0%     0/ 100 =  0%  ae-52-52.csw2.London1.Level3.net [4.69.139.120] 
                                0/ 100 =  0%   |
  9  212ms     1/ 100 =  1%     1/ 100 =  1%  ae-59-224.ebr2.London1.Level3.net [4.69.153.141] 
                                0/ 100 =  0%   |
 10  279ms     0/ 100 =  0%     0/ 100 =  0%  ae-44-44.ebr1.NewYork1.Level3.net [4.69.137.78] 
                                0/ 100 =  0%   |
 11  285ms     1/ 100 =  1%     1/ 100 =  1%  ae-10-10.ebr2.Washington12.Level3.net [4.69.148.50] 
                                0/ 100 =  0%   |
 12  282ms     0/ 100 =  0%     0/ 100 =  0%  ae-1-100.ebr1.Washington12.Level3.net [4.69.143.213] 
                                0/ 100 =  0%   |
 13  300ms     0/ 100 =  0%     0/ 100 =  0%  ae-6-6.ebr1.Atlanta2.Level3.net [4.69.148.105] 
                                1/ 100 =  1%   |
 14  297ms     1/ 100 =  1%     0/ 100 =  0%  ae-1-51.edge4.Atlanta2.Level3.net [4.69.150.13] 

Trace complete.
 
Beylie said:
I can't agree with you more.
Anyone have a suggestions on where I can spend R320pm on a reliable ISP?
Click to expand...

Personally I like SAIX access, never had a problem and I"m on my pc logged in to servers remotely almost 16-18hr per day
 
WAJeff said:
Is it local browsing that's slow or just in general?
Can you possibly post up a tracert, one to an international site and another to a local site.

Thanks :)
Click to expand...

just local sites. Working fine now
 
right cba with WA anymore, said i would give it till the end of the month and the end of the month is here and its still the same, dunno what happend to WA since August but not spending another R700 odd rand for a connection that dont work anymore
 
I have had issues, but the past 2 weeks my speeds have been very good. Have converted to an uncapped account and so far I am very happy.
 
wa been rock solid for the last 2 weeks keep this up thank you....:-)
 
Browsing is terrible this morning - since yesterday afternoon for me in fact:


Tracing route to www.mybroadband.co.za [41.203.21.137]
over a maximum of 30 hops:

1 3 ms <1 ms 1 ms 192.168.0.1
2 510 ms 512 ms 535 ms ndn-ip-esr-3.ipnet.wa.co.za [41.185.66.1]
3 662 ms 714 ms 648 ms wnls-ipc1-vl-108.wa.co.za [196.220.59.238]
4 725 ms 797 ms 732 ms wnls-cr1-vl-801.wa.co.za [41.185.0.67]
5 753 ms 822 ms 794 ms wbs-ip-hsll-1-vl101.telkom-ipnet.co.za [196.220.
59.226]
6 861 ms 891 ms 873 ms 196.43.11.218
7 1024 ms 1025 ms 1043 ms 196.43.25.206
8 575 ms 495 ms 461 ms ge0-3.br2.cpt1.za.mtnbusiness.net [196.7.8.206]

9 563 ms 631 ms 572 ms vlan9.hr3.jnb6.za.mtnbusiness.net [196.30.156.13
6]
10 627 ms 693 ms 726 ms core-router1.jnb2.host-h.net [196.30.213.108]
11 697 ms 708 ms 708 ms 41.72.136.53
12 911 ms 875 ms 893 ms mybroadband.co.za [41.203.21.137]

Trace complete.


Tracing route to www.nytimes.com [199.239.136.200]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 926 ms 957 ms 954 ms ndn-ip-esr-3.ipnet.wa.co.za [41.185.66.1]
3 1019 ms 1042 ms 1067 ms wnls-ipc1-vl-108.wa.co.za [196.220.59.238]
4 1127 ms 1087 ms 1127 ms wnls-cr2-vl-801.wa.co.za [41.185.0.66]
5 1184 ms 1157 ms 1229 ms 41-66-150-177-b1.available.africainx.net [41.66.
150.177]
6 1366 ms 1379 ms 1449 ms LD-GS-MSC-M-to-CT-RO-MSC-M-SAT3-core-p2p.africai
nx.net [41.66.132.49]
7 738 ms 732 ms 741 ms 195.50.122.217
8 997 ms 1055 ms 711 ms ae-21-52.car1.London1.Level3.net [4.69.139.98]
9 193 ms 191 ms 188 ms xe-0-1-0-6.r02.londen03.uk.bb.gin.ntt.net [129.2
50.8.137]
10 189 ms 260 ms 481 ms ae-4.r22.londen03.uk.bb.gin.ntt.net [129.250.5.2
4]
11 1501 ms 1478 ms 749 ms as-0.r22.nycmny01.us.bb.gin.ntt.net [129.250.3.2
54]
12 697 ms 1044 ms 1054 ms ae-2.r06.nycmny01.us.bb.gin.ntt.net [129.250.4.1
75]
13 1131 ms 1173 ms 1166 ms ge-1-2.a00.nycmny01.us.da.verio.net [129.250.30.
193]
14 128.241.244.54 reports: Destination net unreachable.

Trace complete.


Come on WA - please can this be sorted.

Ticket from support - GUEST5K975803
 
Last edited:
Fulton17 said:
Browsing is terrible this morning - since yesterday afternoon for me in fact:


Tracing route to www.mybroadband.co.za [41.203.21.137]
over a maximum of 30 hops:

1 3 ms <1 ms 1 ms 192.168.0.1
2 510 ms 512 ms 535 ms ndn-ip-esr-3.ipnet.wa.co.za [41.185.66.1]
3 662 ms 714 ms 648 ms wnls-ipc1-vl-108.wa.co.za [196.220.59.238]
4 725 ms 797 ms 732 ms wnls-cr1-vl-801.wa.co.za [41.185.0.67]
5 753 ms 822 ms 794 ms wbs-ip-hsll-1-vl101.telkom-ipnet.co.za [196.220.
59.226]
6 861 ms 891 ms 873 ms 196.43.11.218
7 1024 ms 1025 ms 1043 ms 196.43.25.206
8 575 ms 495 ms 461 ms ge0-3.br2.cpt1.za.mtnbusiness.net [196.7.8.206]

9 563 ms 631 ms 572 ms vlan9.hr3.jnb6.za.mtnbusiness.net [196.30.156.13
6]
10 627 ms 693 ms 726 ms core-router1.jnb2.host-h.net [196.30.213.108]
11 697 ms 708 ms 708 ms 41.72.136.53
12 911 ms 875 ms 893 ms mybroadband.co.za [41.203.21.137]

Trace complete.


Tracing route to www.nytimes.com [199.239.136.200]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 926 ms 957 ms 954 ms ndn-ip-esr-3.ipnet.wa.co.za [41.185.66.1]
3 1019 ms 1042 ms 1067 ms wnls-ipc1-vl-108.wa.co.za [196.220.59.238]
4 1127 ms 1087 ms 1127 ms wnls-cr2-vl-801.wa.co.za [41.185.0.66]
5 1184 ms 1157 ms 1229 ms 41-66-150-177-b1.available.africainx.net [41.66.
150.177]
6 1366 ms 1379 ms 1449 ms LD-GS-MSC-M-to-CT-RO-MSC-M-SAT3-core-p2p.africai
nx.net [41.66.132.49]
7 738 ms 732 ms 741 ms 195.50.122.217
8 997 ms 1055 ms 711 ms ae-21-52.car1.London1.Level3.net [4.69.139.98]
9 193 ms 191 ms 188 ms xe-0-1-0-6.r02.londen03.uk.bb.gin.ntt.net [129.2
50.8.137]
10 189 ms 260 ms 481 ms ae-4.r22.londen03.uk.bb.gin.ntt.net [129.250.5.2
4]
11 1501 ms 1478 ms 749 ms as-0.r22.nycmny01.us.bb.gin.ntt.net [129.250.3.2
54]
12 697 ms 1044 ms 1054 ms ae-2.r06.nycmny01.us.bb.gin.ntt.net [129.250.4.1
75]
13 1131 ms 1173 ms 1166 ms ge-1-2.a00.nycmny01.us.da.verio.net [129.250.30.
193]
14 128.241.244.54 reports: Destination net unreachable.

Trace complete.


Come on WA - please can this be sorted.

Ticket from support - GUEST5K975803
Click to expand...

Sorry to tell you but that's a congested exchange, not WA's fault. Look at the latency on the 2nd hop which is your exchange.
 
grim said:
Sorry to tell you but that's a congested exchange, not WA's fault. Look at the latency on the 2nd hop which is your exchange.
Click to expand...

Sorry for my lack of technical terms - my DSLAM a few months ago was running at 80 ?? and the telkom upgraded to 200 ?. I know a few days ago they were not even running at 100.

Thanks for your feedback Grim. Anyway my line is with WA, so they will need to address this with Helkom
 
Fulton17 said:
Sorry for my lack of technical terms - my DSLAM a few months ago was running at 80 ?? and the telkom upgraded to 200 ?. I know a few days ago they were not even running at 100.

Thanks for your feedback Grim. Anyway my line is with WA, so they will need to address this with Helkom
Click to expand...

The Telkom exchange basically doesn't have enough capacity for everyone connected to it. There's a thread on these forums about it somewhere. There isn't much you can do about it, just pray and hope Telkom will be upgrading the backhaul capacity to the exchange.
 
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