Web Africa ADSL general feedback

Mike Hoxbig said:
Usenet is dying on me, getting 20% of full speed. What gives?
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WAJeff said:
Just as a reminder - one of our upstream providers has scheduled maintenance for tonight between 21:00 - 09:00 tomorrow. This may result in reduced traffic for the non-essential protocols, specifically downloading.

Date: 20 January 2012
Time: 21:00 - 09:00
Duration: 12 Hours
Attending: Network Engineers

Impact: Reduced international capacity, slow downloads, intermittent browser time outs.

-----------------

Further updates can be found on our forums or Status Page
http://forums.webafrica.co.za/showthread.php/7147-Other-Network-Maintenance
http://www.webafrica.co.za/status/
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:p
 
Argh :( It's the middle of the night, why limit non-essential protocols? Open it up to us dammit, I plan on watching stuff tomorrow! :D
 
Mike Hoxbig said:
Argh :( It's the middle of the night, why limit non-essential protocols? Open it up to us dammit, I plan on watching stuff tomorrow! :D
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Psshhh... I want to play TOR but I can't stand the latency/disconnections/timeouts.

Was on Afrihost earlier but then decided I wasn't really in the mood for anything this evening anyway... So I'm just chillin':

chillin-on-the-window-cat-cats-kitten-kitty-pic-picture-funny-lolcat-cute-fun-lovely-photo-images.jpg
 
andrekrit said:
Pathetic! I barely managed to conduct a FaceTime video call just now. I tried to change my package via the WA web console, but it looks like you can only upgrade, not downgrade (like you can with Afrihost), so I logged a support ticket.
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Good luck with the support ticket. The standard response nowadays is that it is a problem with your line. I have a 4Mb line but are only getting 0,5Mbs maximum.
 
Was going to blame WebAfrica as well because I was struggling with streams. Getting 700k on a 4096k line to WAs own Speedtest server, but then tried Afrihost and got 200k and GConnect wasn't much better. Guess I'm part of the congested Telkom exchange club.
 
damn out of Afrihost bandwidth and WA typically crawling on news servers
 
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Hi all,

Hopefully this will address the recent issues that have been posted online. We haven’t been ignoring you guys, just spotting what actually needs the attention and getting that sorted.

We’ve spotted and trended:

Gaming:
This seems to mostly lay with SW:TOR. As this is a new game and not available in SA it’s been fairly tricky to identify the traffic and properly prioritise it through our network. We’ve setup some test stations in the office and monitoring things closely to try and get this sorted. We have also included our DPI vendors to get this matched correctly.

Download Plus Hours:
We’ve seen a large spike from the start of Download Plus on both Capped and Uncapped users which seems to be having a negative effect on throughput in general. We have procured further capacity to handle this as well as expanded our already huge monitoring solutions to better track performance during Download Plus.

News Server:
Mentioned before, but we’re busy testing an entirely new News Server. Follow the thread on our forums for some more updates.
http://forums.webafrica.co.za/showthread.php/7150-Web-Africa-News-Server-2012-Official-Announcement
We expect to finalise the new system this week.

Thanx for all your feedback in these matters.
 
You guys think we can rename the thread title a little?
Something like - Web Africa General Feedback. Nice to differentiate this thread from the Uncapped Feedback thread.

Just an idea :)
 
WAJeff said:
You guys think we can rename the thread title a little?
Something like - Web Africa General Feedback. Nice to differentiate this thread from the Uncapped Feedback thread.

Just an idea :)
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Agreed, that would be more informative.
 
WAJeff said:
You guys think we can rename the thread title a little?
Something like - Web Africa General Feedback. Nice to differentiate this thread from the Uncapped Feedback thread.

Just an idea :)
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Go for it ;) And thanks for the earlier feedback
 
Capped account and poor performance

Capped user - Durban

DL on SABNZNB is "flying" at 35 to 45 KB's (6 meg line with a paid news server); iCloud calender took a few minutes to load.

Now why am I - a capped user - not able to DL at a reasonable speed? This is pathetic as it is running at not even 5 % of the lines capacity. I am paying a premium for a capped account, yet uncapped users are free to DL all day (OK outside of their thresholds).

Whilst I do applaud WA for looking into some areas, I really do feel the capped users are suffering. I have 30 gigs for normal hours - at least give me a reasonable service during office hours.

Edit - spoke too soon as now my speeds are even slower and more like 10 KB's :(
 
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Fulton17 said:
Capped user - Durban

DL on SABNZNB is "flying" at 35 to 45 KB's (6 meg line with a paid news server); iCloud calender took a few minutes to load.

Now why am I - a capped user - not able to DL at a reasonable speed? This is pathetic as it is running at not even 5 % of the lines capacity. I am paying a premium for a capped account, yet uncapped users are free to DL all day (OK outside of their thresholds).

Whilst I do applaud WA for looking into some areas, I really do feel the capped users are suffering. I have 30 gigs for normal hours - at least give me a reasonable service during office hours.

Edit - spoke too soon as now my speeds are even slower and more like 10 KB's :(
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Which news server are you using?
 
Wow that is quite bad then seeing you are using Astraweb. I rarely do any DL in business hours, but it always flies on weekends. Maybe they still fine tuning the extra capacity or something.
 
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