Web Africa ADSL general feedback

[clickme]

For me it is by no means sorted, and I have logged a fault. I was told no problems, and gave follow up that there are still issues

As an example, this morning over half of my DL during DL+ time happened via astraweb, even though the files are not even 36 hours old. In addition I was operating on 60% line speed.

There was a short window when it was working awesomely a week or two ago

Exactly same problem here on 1Mb account. Using WA news server + international during DL+ never get more then 65% of line speed. With most coming down from international. Unfortunately throttled now but will check news server again later to see if I can get full speeds later.

 

[WAJeff]

We dont want to as take days to weeks to get back to US.

my last issue took 7 days to resolve....

Fair call, but then that's where I come in.
It's always easiest to log a support ticket with all the details - it gives both our Engineers and me something to refer to instead of starting with something from scratch.

Drop me a PM with your client code and I'll have your news server issues looked into.

 

[grim]

There's something strange going on tonight, I'm randomly getting dc'd from Star Wars the whole time, also the line drops a couple packets when this happens.

 

[crackersa]

There's something strange going on tonight, I'm randomly getting dc'd from Star Wars the whole time, also the line drops a couple packets when this happens.

This started happening to me right after a thunderstorm down here in durban. been holding with telkom for nearly an hour to just get a port reset.

 

[grim]

My line is fine again.

We also had a bit of rain up here but nothing serious.

 

[Fulton17]

What I can not understand is that you have recently upgraded your news server if I am correct

9 gig DL during DL+ times this morning. 8,6 gigs via Astraweb and a whopping 400 megs via WA. These files were less than 24 hours old.

Something is seriously wrong WA - when is it going to be sorted?

 

[Roadrunner]

Three guesses how I will be rating WebAfrica:



Switching to backup again:

 

[WAJeff]

Three guesses how I will be rating WebAfrica:



Switching to backup again:

Not great to see these results.
Have you logged anything with our ADSL guys yet?

 

[Fulton17]

Yesterday the WA news server worked perfectly during DL+ hours. This morning I DL over 6 gigs - all files that were less than a day old. 5 gigs DL via astraweb and 1 gig via the WA news server. First two hours worked at full speeds; nothing DL from 3 to 4, and then the DL finished slowly over the next 1 1/2 hours.

So the WA news server still appears to be having issues

Jeff please can you update us or are you still waiting on feedback from the engineers? Thanks

 

[Fulton17]

Me again

Anyone finding general browsing very mixed. Just now I had to wait ages to load another thread; now it was quite quick. Seems to be up and down, but am worried as things seem to be a bit slower and slower. This is not a scientific fact, but just my observations.

 

[biometrics]

Today I can stream again around 20:00-21:30. Haven't been able to do that for 10 days or so.

 

[Fulton17]

WA news server update.

This morning in DL+ time I DL'ed 10.9 gigs via Astraweb and a massive 2 megs via WA news server. One file a few days old and the other a few weeks. Astraweb is my back up server

WA Jeff again I ask what is going on? For a service that was recently upgraded, the above figures are not a pretty picture

 

[grim]

WA news server update.

This morning in DL+ time I DL'ed 10.9 gigs via Astraweb and a massive 2 megs via WA news server. One file a few days old and the other a few weeks. Astraweb is my back up server

WA Jeff again I ask what is going on? For a service that was recently upgraded, the above figures are not a pretty picture

What is so big that you are downloading through news servers? Screenshots of downloads and speeds?

 

[RoosTa]

What is so big that you are downloading through news servers? Screenshots of downloads and speeds?

"Linux Distro's"

 

[Fulton17]

What is so big that you are downloading through news servers? Screenshots of downloads and speeds?

Aerial America - Colorado 1080i, 5,6gig. All of these in this series are over 5 gigs each as I can only get them in 1080i

Not sure of the relevance of your question as to WA news servers. Are you saying because it is a big file, there would be a problem. Surely I should be able to choose what files I want to DL, regardless of size and the news server should work. Am I missing something that news servers are only supposed to be for smaller files? What if I want to DL a HD movie - they can run up to 30 + gigs if I am not mistaken

I will happily provide the info you want if 1. it is going to help solve the problem and 2 you guide me through the process as I am not technically minded at all. Oh and this happens when I am asleep

 

[savage]

Wonder if WA can go a week without network problems... I say fire the lot of them

So sick and tired of hearing contact support, contact support... Fix your damn network already!

 

[biometrics]

I can stream again during 8-10 PM. Haven't been able to do that for two weeks. Seems to have fixed itself last night.

 

[biometrics]

I take it back. Started buffering again from 21:30. *sigh* *hate*

 

[grim]

GG WebAfrica, it's 5am and pages won't even load never mind streaming media. Isn't this the least busiest time of day for your network???

Axxess LITE account is working fine at 1MB/s

 

[grim]

Double post