Web Africa ADSL general feedback

Eish, didn't know about this. I was on my telkom account and trying to download the latest Ubuntu (for my HP microserver.. coming soon I hope) and Telskommel was really slow... So I switched to WA and the download was flying :) So WA restored it properly ...

btw. Good gesture for sending the apology e-mail ;)
 
Network outage was an inconvenience (asp for my wife needed to work from home yesterday). But at least the net have been restored. Now back to the issue of this thread, please fix the gaming latency issues... Still had some problems last night with playing, at least no raiding till tonight.
 
Must say the download speeds on WA is not the problem, its really good... its the latencies and the nature of the data coming through in bursts.
 
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Surfing and downloading is fine, gaming is fooked and since i only use WA for Gaming i dont see the point in keeping WA as an ISP, time too look for another ISP anybody got any suggestions?
 
Dunno fellas.

Latency in raid during the evening very playable raid: (shows world latency bottom corner)
WoWScrnShot_082411_193435.jpg


This morning: (shows world latency bottom corner, and home latency on the popup where I mouse-over)
WoWScrnShot_090111_093839.jpg


Both on WA with my own proxy in London via Europhase's DC.

I stay in Belleville North, not sure if that has any effect on anything, but generally speaking latency is fine for me at the moment.
 
Whats your latency / gameplay like without using any proxy Tinuva ?

You experiencing any dc's, laggy game responses, data coming through in bursts etc ?
 
I do not see the use in a proxy, everything was okay 2 weeks back without, now DL with WA is perfect but gaming is VERY bad. Got worse for me the last 2 days. You can see the data comes through in bursts not a constant feed.
 
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Pornolio said:
Whats your latency / gameplay like without using any proxy Tinuva ?

You experiencing any dc's, laggy game responses, data coming through in bursts etc ?
Click to expand...
My friend crashing at my place, plays without a proxy and raid as a healer, using only leatrix fix, and he usually have better latencies than me, but he plays on Twilights Hammer instead of Sylvanas like me.

Fayera said:
I do not see the use in a proxy, everything was okay 2 weeks back without, now DL with WA is perfect but gaming is VERY bad. Got worse for me the last 2 days. You can see the data comes through in bursts not a constant feed.
Click to expand...
If the shoe fits, wear it.
 
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Maybe we should start looking to what European server our wow connects too? At least the hub where the server is located.
Possibly the latency have something to do with WA connection to the EU backbone? Seems we connect to London first?


I play on Shadowsong, located in Frankfurt, Germany, Spiked latency during raiding, unpredictable and disconnects.
 
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Our sincere apologies for all the inconvenience caused. As you all know WebAfrica experienced a major network outage yesterday,however all has been resolved.
If there is any issues still being experienced ,please send your queries onto [email protected] so we can immediately investigate and follow up.
 
werries2 said:
Maybe we should start looking to what European server our wow connects too? At least the hub where the server is located.
Possibly the latency have something to do with WA connection to the EU backbone? Seems we connect to London first?


I play on Shadowsong, located in Frankfurt, Germany, Spiked latency during raiding, unpredictable and disconnects.
Click to expand...
I don't think its related to the WoW realm, but rather location in the country.

I tested without my proxy, only Leatrix.

Sylvanas: Home 177ms World 384ms
Twilight's Hammer: Home 177ms World 235ms
Shadowsong: Home 177ms World 209ms

Sylvanas is a full realm, Twilight's Hammer is a medium realm and Shadowsong is low-to-medium realm, and it clearly shows the difference in latencies to World.

Now I see plenty people complaining, 100% of them proving its working fine using their alternative ISP account. So my theory is, it is location based, it might not be that that specific location is having a problem, but rather that location over the Telkom IPC network to Web Africa's IPC links are having a problem. It would explain why there are people constantly complaining, why their alternative ISP accounts are fine (that alternative ISP takes a different route on the Telkom IPC MPLS network) and others are fine on WA.

At least that is what my conclusion is.
 
WAronald said:
Our sincere apologies for all the inconvenience caused. As you all know WebAfrica experienced a major network outage yesterday,however all has been resolved.
Click to expand...

Yesterday's outage has nothing to do with the high latency gaming problems everyone has experienced on the WA network for the last few weeks. If you read the pages on this thread you will realise that. Also, this thread on the WA forum which has been very active for almost a month, clearly indicates high latency problems as well for gamers. Again, yesterday's outage can't be blamed for a problem that has existed for weeks.

WA need to address the high latency problem that gamers are currently experiencing on the WA network as a separate issue and find a solution for it. Lot of gamers moved to WA specifically for the good gaming experience but unfortunately that experience has evaporated since the beginning of August. A WA rep dropping by every third day to drop some marketing one-liner repy doesn't cut it. This needs to be escalated to the support engineers as an actual problem and not be addressed as some isolated issue 1 or 2 people are experiencing.
 
Yea it does seem as if they are just ignoring the issue

How is everbody latency tonight?
For me SC2 is still unplayable
 
RoloTomasi said:
the high latency gaming problems everyone has experienced on the WA network for the last few weeks
Click to expand...

Once again with the 'everyone'. Me as well as other people I know have not had any problems. Granted, last year I had some latency issues in Guild Wars (and only GW) but it was sorted after testing some stuff with their support guys.
 
I'm one of the people who was been struggling the last month or so. Since 2 days ago, everything is back to 100% for me. Getting 720kB+ on Filesonic & torrents. I hope it stays like this.
 
Tinuva said:
I don't think its related to the WoW realm, but rather location in the country.

I tested without my proxy, only Leatrix.

Sylvanas: Home 177ms World 384ms
Twilight's Hammer: Home 177ms World 235ms
Shadowsong: Home 177ms World 209ms

Sylvanas is a full realm, Twilight's Hammer is a medium realm and Shadowsong is low-to-medium realm, and it clearly shows the difference in latencies to World.

Now I see plenty people complaining, 100% of them proving its working fine using their alternative ISP account. So my theory is, it is location based, it might not be that that specific location is having a problem, but rather that location over the Telkom IPC network to Web Africa's IPC links are having a problem. It would explain why there are people constantly complaining, why their alternative ISP accounts are fine (that alternative ISP takes a different route on the Telkom IPC MPLS network) and others are fine on WA.

At least that is what my conclusion is.
Click to expand...

I thought the same as you did, but then Pornolio also complained on this thread about gaming issues. I live in the North Freestate and he in Cape town. So theoretically our location in the country should not result in the same latency problems, unless our accounts are being routed the same way.

All the tests have shown that the once of latency tests (tracerts etc) to the servers seems fine, but as soon as we start gaming (asp raiding) latencies goes through the roof and we get disconnected. While the latency is this high ingame, the tracert and speedtest.net still gives good latencies...

My thought was that we are being shaped somewhere along the line, or the reason why not all gamers experience the problem is that their gaming servers are on a different hub?

Regardless it seems like WA is ignoring this problem, even though it have been reported by myself and others, and discussed to death. Had to switch to Afrihost again last night to complete a raid...
 
The problem could be a congested link in Cape Town on the IPC network even, which is why it looks so wide spread.

Also, ICMP use tiny packets, where as games use a bit of bigger packets. The very tiny packets might just not be affected as bad as the bigger ones.
 
We're having our Games Master investigate this along with our Networking guys. This shouldn't still be an issue!
I'll follow up with them and post some feedback here later on today.
 
WOW's latency was good last night for us, got a few spikes at 22:00 but nothing unplayable. I will have a look tonight again
 
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