Web Africa ADSL general feedback

We unfortunately had authentication issues over the weekend which caused your issues. Our Status page was updated with this information.

Please accept our apologies for the inconvenience caused and our Network team have advised that the issues should be permanently fixed now.
 
If that's the case why is my international traffic completely screwed?

edit: Seems I was mistaken all traffic is completely screwed.
 
Numb said:
If that's the case why is my international traffic completely screwed?

edit: Seems I was mistaken all traffic is completely screwed.
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Hi Numb,

We had no issues last night or yesterday on our ADSL network. What issues are you exactly experiencing and also PM me your customer code so I can get our ADSL guys to investigate.
 
Hi WAJustinW

i upgraded my line to a 2mb and the speeds seem to be slower than before? could you please have a look at it for me?

Thanks in advanced
 
Mark.K said:
Hi WAJustinW

i upgraded my line to a 2mb and the speeds seem to be slower than before? could you please have a look at it for me?

Thanks in advanced
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Hi Mark.k,

I have sent your details off to our ADSL team to take a look. They will give you a call with feedback shortly.
 
Thanks WAJustinW

I got a call and they were very helpful. It is service like that that will make me stay at WA.
I spoke to a guy by the name of Ishrat who was very polite and professional.

I will give him feedback tonight on how things are.

Thanks again.
 
Guys

I am currently on a 1MB account and I am considering upgrading to 2MB line speed (due to finance restrictions).

Do you guys think it is worth going from 1MB to 2MB line, taking into account a reduction in line speed due to shaping etc and paying R200 more per month?

What speeds are we looking at for Torrents, internet downloads and Youtube downloads.

I am currently getting an avg speed of 0,82Mbps on speedtest.net.
 
Anyone having issues with WA?

First they had a major outage over the weekend and now international is so slow GMail doesn't even want to open. Just changed over to my backup Afrihost account and things are working perfect.

Tried phoning WA but after 10 minutes of holding I just gave up. I'm seriously starting to think that WA has lost its touch...
 
gbyleveldt said:
Anyone having issues with WA?

First they had a major outage over the weekend and now international is so slow GMail doesn't even want to open. Just changed over to my backup Afrihost account and things are working perfect.

Tried phoning WA but after 10 minutes of holding I just gave up. I'm seriously starting to think that WA has lost its touch...
Click to expand...

Are you still having issues? If so please PM me your customer code and I will get our guys to take a look.
 
@WAJustinW

Please can you explain the rolling window and star system to me in detail. Meaning, How many GB's can I use during the times of 6am and 12am before I drop down to another star. I dont care about peer to peer - I just stream a lot.
 
blogbytes said:
@WAJustinW

Please can you explain the rolling window and star system to me in detail. Meaning, How many GB's can I use during the times of 6am and 12am before I drop down to another star. I dont care about peer to peer - I just stream a lot.
Click to expand...

We do not have exact figures that you can or cannot use as the system is dynamic. So what ever happened today will not happen tomorrow. All we can advise is that you need to monitor your rating via the DSL console and push majority of your downloads between download plus (DL+) hours (12-6am). This will ensure that you will stay in the green zone and if you see you moving up stars then you will need to do the same so that you can start dropping down again.

You can read our KB Article for more info as well.
 
WAJustinW said:
We do not have exact figures that you can or cannot use as the system is dynamic. So what ever happened today will not happen tomorrow. All we can advise is that you need to monitor your rating via the DSL console and push majority of your downloads between download plus (DL+) hours (12-6am). This will ensure that you will stay in the green zone and if you see you moving up stars then you will need to do the same so that you can start dropping down again.
Click to expand...

@WAJustinW

Does the DL+ hours (12-6am) only apply to weekdays, or does it include weekends? In other words, should I download during Saturday and Sunday (8am to 9pm) will it affect the star rating negatively? (will I loose stars)
 
afsrav said:
@WAJustinW

Does the DL+ hours (12-6am) only apply to weekdays, or does it include weekends? In other words, should I download during Saturday and Sunday (8am to 9pm) will it affect the star rating negatively? (will I loose stars)
Click to expand...

Download plus runs 7 days a week between 12-6am. So any downloads or usage out of that time period will go towards your normal (star rating) usage which includes weekends.
 
nivek said:
Capped.. Redafrica
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Interesting. I am also capped and was rather impressed with my speeds yesterday afternoon at about 16:00 as I was getting my full 8 megs. After hours is generally good for me. Hope you get sorted
 
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