Web Africa ADSL general feedback

tracert www.webafrica.co.za

Tracing route to www.webafrica.co.za [41.185.61.34]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 15 ms 12 ms 12 ms cdsl2-ctn-vl2473-ipc.ip.isnet.net [196.38.72.194
]
4 9 ms 9 ms 9 ms vlan2473.cdsl2-ctn.isdsl.net [196.38.72.193]
5 10 ms 10 ms 9 ms 196.35.115.136
6 10 ms 10 ms 9 ms 196.26.78.33
7 11 ms 11 ms 9 ms wa-is.isdsl.net [196.38.72.84]
8 10 ms 10 ms 10 ms wnls-hr2-vl-140.wa.co.za [41.185.1.1]
9 14 ms 10 ms 10 ms wnls-whmcs-web02.wadns.net [41.185.61.34]

Trace complete.
Click to expand...
2nd hop?
 
I'm hoping Web Africa can assist, as we keep mentioning we have problems but no real assistance?

Web Africa, ball is in your court, we provide proof of speeds, times and ratings.

All of which should be pointing to us receiving the best possible service the account has to offer.

I received better speed test results when I was on 3 stars the middle of last month. So what gives?
 
Chevron said:
The free 1GB package is home capped. As that's where you sign up for it...

The Home capped pro has less shaping during the day. Most people are fine with home capped though.
Click to expand...

Hmm so what is Business Capped then? Is that completely unshaped all the time?
 
BTTB said:
2nd hop?
Click to expand...
Anyone give a suggestion with the second hop that times out on my tracert?
Would this not be the exchange?

1 1 ms 1 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 15 ms 12 ms 12 ms cdsl2-ctn-vl2473-ipc.ip.isnet.net [196.38.72.194
]
4 9 ms 9 ms 9 ms vlan2473.cdsl2-ctn.isdsl.net [196.38.72.193]
5 10 ms 10 ms 9 ms 196.35.115.136
6 10 ms 10 ms 9 ms 196.26.78.33
7 11 ms 11 ms 9 ms wa-is.isdsl.net [196.38.72.84]
8 10 ms 10 ms 10 ms wnls-hr2-vl-140.wa.co.za [41.185.1.1]
9 14 ms 10 ms 10 ms wnls-whmcs-web02.wadns.net [41.185.61.34]

Trace complete.
 
BTTB said:
Anyone give a suggestion with the second hop that times out on my tracert?
Would this not be the exchange?

1 1 ms 1 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 15 ms 12 ms 12 ms cdsl2-ctn-vl2473-ipc.ip.isnet.net [196.38.72.194
]
4 9 ms 9 ms 9 ms vlan2473.cdsl2-ctn.isdsl.net [196.38.72.193]
5 10 ms 10 ms 9 ms 196.35.115.136
6 10 ms 10 ms 9 ms 196.26.78.33
7 11 ms 11 ms 9 ms wa-is.isdsl.net [196.38.72.84]
8 10 ms 10 ms 10 ms wnls-hr2-vl-140.wa.co.za [41.185.1.1]
9 14 ms 10 ms 10 ms wnls-whmcs-web02.wadns.net [41.185.61.34]

Trace complete.
Click to expand...

It could be either a firewall or a bridged modem it looks like. OR the exchange / DP that you connect to does not allow IMCP packets...possibly.
 
Orihalcon said:
It could be either a firewall or a bridged modem it looks like. OR the exchange / DP that you connect to does not allow IMCP packets...possibly.
Click to expand...
Naw, if you look closely, you will see it is the ESR hop that is missing. Telkom has beta tested replacing their BRASs to BNGs. These are now Alcatel Lucent devices instead of Ciscos, and Telkom hasn't figured out a way to make that hop pingable in a traceroute. This change will later on roll out for everyone, so nothing wrong with that trace and the stars at hop 2.

TLDR, it is the BRAS part of the exchange hop, now called BNG, and there is nothing wrong with it.

Also, that traceroute looks perfect.
 
Tinuva said:
Naw, if you look closely, you will see it is the ESR hop that is missing. Telkom has beta tested replacing their BRASs to BNGs. These are now Alcatel Lucent devices instead of Ciscos, and Telkom hasn't figured out a way to make that hop pingable in a traceroute. This change will later on roll out for everyone, so nothing wrong with that trace and the stars at hop 2.

TLDR, it is the BRAS part of the exchange hop, now called BNG, and there is nothing wrong with it.

Also, that traceroute looks perfect.
Click to expand...

Where is the like button when you need it. My knowledge has been improved today.
 
WebAfrica Helper said:
Hi Mythdragon,

I have requested feedback from our network team around this as there does seem to be a few uncapped customers having this problem and will provide feedback as soon as I get an update.

We have see an increase in network usage over the past months but our capped accounts are performing well at the moment with most customers very happy so I need to dig a little deeper.
Click to expand...


Thanks WebAfrica Helper. Keep us posted!
 
Web Africa is good, just make sure that when you register you select the line speed that you really want, because it takes them forever to upgrade your line speed.

Still waiting for mine to upgrade...
 
stormart said:
Web Africa is good, just make sure that when you register you select the line speed that you really want, because it takes them forever to upgrade your line speed.

Still waiting for mine to upgrade...
Click to expand...

Or just leave your line with Telkom like sane people.
 
balky said:
In the WA customer zone they offer 'Home ADSL' capped and also 'Home ADSL Pro' capped. Can someone please tell me the difference. I assumed that capped was unshaped, so I don't know why they have 2 grades.

Also which one is equivalent to the 1gig free package?
Click to expand...

The 'Pro' accounts are on higher bandwidth priority so the overall experience and quality is better. Take a look are our bandwidth priority profile link here for more info.

The 2gb free account is on the 'Titanium' profile which is the same as Home Capped. The Home Capped Pro account is on our 'Gold' profile which is the same as business capped.
 
sand_man said:
So this thread was started in 2011 and is barely 300 pages strong. Is that due to a lack of popularity for WA or is it because, for the most part, the product works?
Click to expand...
The capped accounts are good value for money but If you want to download during business hours you are going to be very disappointed.Was home earlier this week at lunchtime and got 100KB/s on a 10MB line(NNTP).I had to switch over to Afrihost to get 100% line speed.
 
Has anyone else been experiencing slow speeds on their business uncapped accounts? My 4mbps business uncapped account hasn't been performing as it usual does for the last two days, despite the usage console saying "Great experience".
 
WebAfrica Helper said:
The 'Pro' accounts are on higher bandwidth priority so the overall experience and quality is better. Take a look are our bandwidth priority profile link here for more info.

The 2gb free account is on the 'Titanium' profile which is the same as Home Capped. The Home Capped Pro account is on our 'Gold' profile which is the same as business capped.
Click to expand...

got a quesiton,

what will be better
20mb home
or
10mb business
on my 10mb line

they both cost the same tho
 
ajules said:
The capped accounts are good value for money but If you want to download during business hours you are going to be very disappointed.Was home earlier this week at lunchtime and got 100KB/s on a 10MB line(NNTP).I had to switch over to Afrihost to get 100% line speed.
Click to expand...

To be fair, that's why they are called home accounts. They are designed for people that work during the day and get home at night.

If you want full speed p2p during business hours you need a business account.
 
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