Web Africa ADSL general feedback

Andaeriel said:
My internet connection [WA manages the line-Titan special]have beenon and off quite frequently over the last few weeks, although this may have had something to do with the rain. I did notify WA support, they tried a port reset, and when that didn;t help they escalated the matter to Telkom-who may take some time to respond as they probably have a backlog to work through.

I am hoping that this time the Telkom technician actually does find something this time, or at least that the connection does decide to fall over just when he is testing it.
Click to expand...

Please PM me your client code so I can have this looked into by our ADSL guys.


biometrics said:
I've got Authentication Failure on my RedAfrica account.

Using my backup AH account.
Click to expand...

Strange. No reported issues on our end
Drop me a PM and I'll check things out for you.
 
IS ADSL Local Speed Test to Internet Solutions New York Data Centre said:
Please wait testing speed now...

Start Time: 09:49:22
End time: 09:49:39
Download Size: 819200 bytes
Time Delta: 17.0054910183 seconds
Download Speed: 47 KBytes/s
Line Speed: 376 kbits/s
Click to expand...
Any news on this? It's been like this for sites from the US since last week.

Local and EU speeds are fine.
 
If I had to guess, I would say that my line is to blame...somewhere..some of my DSL stats are just scary.
The odd thing is that there is another person in one of the downstairs room who also has an ADSL connection [her own line], and her
connection has been stable.

This line used to fly!

I think you might find that your records show that there have been other times that my internet connection has been erratic.

My friend has suggested that, seeing as this has been a recurring problem, [not the first time it has happened] I consider canceling my ADSL line, waiting a month or so, and then applying for a new one. Sounds like a gamble. Do you think it is worth taking?
 
Last edited:
Andaeriel said:
If I had to guess, I would say that my line is to blame...somewhere..some of my DSL stats are just scary.
The odd thing is that there is another person in one of the downstairs room who also has an ADSL connection [her own line], and her
connection has been stable.

This line used to fly!

I think you might find that your records show that there have been other times that my internet connection has been erratic.

My friend has suggested that, seeing as this has been a recurring problem, [not the first time it has happened] I consider canceling my ADSL line, waiting a month or so, and then applying for a new one. Sounds like a gamble. Do you think it is worth taking?
Click to expand...

Can you post your line stats(sync speed, attenuation, snr margin) here
 
I am a very happy Web Africa customer at the moment.

Their techs beveared away at the problem, and pestered Telkom into sorting out my line. Thanks to Jeff too.

It was flying along at it's previous speed when I booted up this evening, and the snr margin only took a dip when it started raining.

Tonight, according to RouterStats Lite......


Wed 18 Apr 2012 17:50:07, Noise Margin= , Sync Speed=
Wed 18 Apr 2012 17:50:22, Noise Margin= 29,8, Sync Speed= 4096
Wed 18 Apr 2012 17:50:37, Noise Margin= 29,7, Sync Speed= 4096


Wed 18 Apr 2012 17:52:22, Noise Margin= 7,7, Sync Speed= 4096
Wed 18 Apr 2012 17:52:37, Noise Margin= 5,7, Sync Speed= 4096
Wed 18 Apr 2012 17:52:55, Noise Margin= 25,9, Sync Speed= 4096

Wed 18 Apr 2012 17:53:37, Noise Margin= 29,8, Sync Speed= 4096
Wed 18 Apr 2012 17:53:52, Noise Margin= 29,5, Sync Speed= 4096

Wed 18 Apr 2012 20:26:52, Noise Margin= 6,3, Sync Speed= 2752
Wed 18 Apr 2012 20:27:07, Noise Margin= 5,8, Sync Speed= 2752
Wed 18 Apr 2012 20:27:22, Noise Margin= 6,6, Sync Speed= 2752
Wed 18 Apr 2012 20:27:37, Noise Margin= 6,1, Sync Speed= 2752
Wed 18 Apr 2012 20:27:52, Noise Margin= 6,8, Sync Speed= 2752

Wed 18 Apr 2012 20:42:07, Noise Margin= 8,3, Sync Speed= 3488
Wed 18 Apr 2012 20:42:22, Noise Margin= 8,4, Sync Speed= 3488

Wed 18 Apr 2012 20:43:37, Noise Margin= 8,3, Sync Speed= 3488
Wed 18 Apr 2012 20:43:52, Noise Margin= 8,3, Sync Speed= 3488



Wed 18 Apr 2012 20:50:22, Noise Margin= 8,4, Sync Speed= 3488
Wed 18 Apr 2012 20:50:37, Noise Margin= 8,1, Sync Speed= 3488
Wed 18 Apr 2012 20:50:52, Noise Margin= 7,9, Sync Speed= 3488

Wed 18 Apr 2012 20:52:37, Noise Margin= 7,9, Sync Speed= 3488
Wed 18 Apr 2012 20:52:52, Noise Margin= 7,9, Sync Speed= 3488

Wed 18 Apr 2012 20:57:22, Noise Margin= 8,3, Sync Speed= 3488
Wed 18 Apr 2012 20:57:37, Noise Margin= 8,2, Sync Speed= 3488
Wed 18 Apr 2012 20:57:52, Noise Margin= 8,3, Sync Speed= 3488
Wed 18 Apr 2012 20:58:07, Noise Margin= 8,3, Sync Speed= 3488

Wed 18 Apr 2012 20:59:37, Noise Margin= 8,4, Sync Speed= 3488
Wed 18 Apr 2012 20:59:52, Noise Margin= 8,3, Sync Speed= 3488
Wed 18 Apr 2012 21:00:07, Noise Margin= 8,3, Sync Speed= 3488
Wed 18 Apr 2012 21:00:22, Noise Margin= 8,0, Sync Speed= 3488
Wed 18 Apr 2012 21:00:37, Noise Margin= 7,9, Sync Speed= 3488
Wed 18 Apr 2012 21:00:52, Noise Margin= 8,1, Sync Speed= 3488
Wed 18 Apr 2012 21:01:07, Noise Margin= 8,3, Sync Speed= 3488

Wed 18 Apr 2012 21:04:52, Noise Margin= 9,1, Sync Speed= 3488
Wed 18 Apr 2012 21:05:07, Noise Margin= 8,9, Sync Speed= 3488

Wed 18 Apr 2012 21:06:07, Noise Margin= 9,5, Sync Speed= 3488
W
Wed 18 Apr 2012 21:09:52, Noise Margin= 9,3, Sync Speed= 3488
Wed 18 Apr 2012 21:10:07, Noise Margin= 9,2, Sync Speed= 3488
Wed 18 Apr 2012 21:10:22, Noise Margin= 8,0, Sync Speed= 3488
Wed 18 Apr 2012 21:10:37, Noise Margin= 29,2, Sync Speed= 3488
Wed 18 Apr 2012 21:10:52, Noise Margin= 29,6, Sync Speed= 3488
Wed 18 Apr 2012 21:11:07, Noise Margin= 29,6, Sync Speed= 3488
Wed 18 Apr 2012 21:11:22, Noise Margin= 29,6, Sync Speed= 3488

Wed 18 Apr 2012 21:11:52, Noise Margin= 29,6, Sync Speed= 3488
Wed 18 Apr 2012 21:12:07, Noise Margin= 3,4, Sync Speed= 3488
Wed 18 Apr 2012 21:12:22, Noise Margin= , Sync Speed=
Wed 18 Apr 2012 21:12:37, Noise Margin= 7,2, Sync Speed= 4096
Wed 18 Apr 2012 21:12:53, Noise Margin= 8,3, Sync Speed= 4096
Wed 18 Apr 2012 21:13:07, Noise Margin= 8,2, Sync Speed= 4096
Wed 18 Apr 2012 21:13:22, Noise Margin= 7,9, Sync Speed= 4096
W
Wed 18 Apr 2012 21:14:22, Noise Margin= 7,6, Sync Speed= 4096
Wed 18 Apr 2012 21:14:37, Noise Margin= 7,6, Sync Speed= 4096
Wed 18 Apr 2012 21:14:52, Noise Margin= 7,6, Sync Speed= 4096
Wed 18 Apr 2012 21:15:07, Noise Margin= 3,2, Sync Speed= 4096

Wed 18 Apr 2012 21:15:22, Noise Margin= , Sync Speed=
Wed 18 Apr 2012 21:15:37, Noise Margin= 7,1, Sync Speed= 4096
Wed 18 Apr 2012 21:15:52, Noise Margin= 7,0, Sync Speed= 4096
Wed 18 Apr 2012 21:16:07, Noise Margin= 6,5, Sync Speed= 4096
Wed 18 Apr 2012 21:16:22, Noise Margin= 6,9, Sync Speed= 4096
Wed 18 Apr 2012 21:16:37, Noise Margin= 7,2, Sync Speed= 4096
Wed 18 Apr 2012 21:16:52, Noise Margin= 7,3, Sync Speed= 4096

Wed 18 Apr 2012 21:18:37, Noise Margin= 7,3, Sync Speed= 4096
Wed 18 Apr 2012 21:18:52, Noise Margin= 7,2, Sync Speed= 4096
Wed 18 Apr 2012 21:19:07, Noise Margin= 7,3, Sync Speed= 4096


Wed 18 Apr 2012 21:31:52, Noise Margin= 6,3, Sync Speed= 4096
Wed 18 Apr 2012 21:32:07, Noise Margin= 6,3, Sync Speed= 4096
Wed 18 Apr 2012 21:32:22, Noise Margin= 6,1, Sync Speed= 4096
Wed 18 Apr 2012 21:32:37, Noise Margin= 6,1, Sync Speed= 4096

Wed 18 Apr 2012 21:34:07, Noise Margin= 5,9, Sync Speed= 4096
Wed 18 Apr 2012 21:34:22, Noise Margin= 5,9, Sync Speed= 4096
Wed 18 Apr 2012 21:34:37, Noise Margin= 6,1, Sync Speed= 4096

Wed 18 Apr 2012 21:37:37, Noise Margin= 5,8, Sync Speed= 4096
Wed 18 Apr 2012 21:37:52, Noise Margin= 5,8, Sync Speed= 4096

Wed 18 Apr 2012 21:39:07, Noise Margin= 5,9, Sync Speed= 4096
Wed 18 Apr 2012 21:39:22, Noise Margin= 5,9, Sync Speed= 4096

Wed 18 Apr 2012 21:40:37, Noise Margin= 5,8, Sync Speed= 4096
Wed 18 Apr 2012 21:40:52, Noise Margin= 5,6, Sync Speed= 4096

Wed 18 Apr 2012 21:43:52, Noise Margin= 5,4, Sync Speed= 4096
Wed 18 Apr 2012 21:44:07, Noise Margin= 5,4, Sync Speed= 4096
Wed 18 Apr 2012 21:44:22, Noise Margin= 2,1, Sync Speed= 4096
Wed 18 Apr 2012 21:44:37, Noise Margin= 4,5, Sync Speed= 4096
Wed 18 Apr 2012 21:44:52, Noise Margin= 4,9, Sync Speed= 4096
Wed 18 Apr 2012 21:45:07, Noise Margin= 5,1, Sync Speed= 4096
Wed 18 Apr 2012 21:45:22, Noise Margin= 5,1, Sync Speed= 4096
Wed 18 Apr 2012 21:45:37, Noise Margin= 5,3, Sync Speed= 4096
Wed 18 Apr 2012 21:45:52, Noise Margin= 5,4, Sync Speed= 4096
Wed 18 Apr 2012 21:46:07, Noise Margin= 4,3, Sync Speed= 4096
Wed 18 Apr 2012 21:46:22, Noise Margin= 4,4, Sync Speed= 4096

Wed 18 Apr 2012 21:49:07, Noise Margin= 5,5, Sync Speed= 4096
Wed 18 Apr 2012 21:49:22, Noise Margin= 5,7, Sync Speed= 4096
Wed 18 Apr 2012 21:49:37, Noise Margin= 5,7, Sync Speed= 4096

Wed 18 Apr 2012 21:51:22, Noise Margin= 4,6, Sync Speed= 4096
Wed 18 Apr 2012 21:51:37, Noise Margin= 4,8, Sync Speed= 4096
Wed 18 Apr 2012 21:51:52, Noise Margin= 5,1, Sync Speed= 4096
Wed 18 Apr 2012 21:52:07, Noise Margin= 5,3, Sync Speed= 4096
Wed 18 Apr 2012 21:52:22, Noise Margin= 5,6, Sync Speed= 4096
Wed 18 Apr 2012 21:52:37, Noise Margin= 5,6, Sync Speed= 4096
Wed 18 Apr 2012 21:52:52, Noise Margin= 5,7, Sync Speed= 4096

Wed 18 Apr 2012 21:54:07, Noise Margin= 5,8, Sync Speed= 4096
Wed 18 Apr 2012 21:54:22, Noise Margin= 5,7, Sync Speed= 4096

Wed 18 Apr 2012 21:57:37, Noise Margin= 5,6, Sync Speed= 4096
Wed 18 Apr 2012 21:57:52, Noise Margin= 5,4, Sync Speed= 4096
Wed 18 Apr 2012 21:58:07, Noise Margin= 5,5, Sync Speed= 4096
Wed 18 Apr 2012 21:58:22, Noise Margin= 5,4, Sync Speed= 4096
Wed 18 Apr 2012 21:58:37, Noise Margin= 5,6, Sync Speed= 4096
Wed 18 Apr 2012 21:58:52, Noise Margin= 5,6, Sync Speed= 4096
Wed 18 Apr 2012 21:59:07, Noise Margin= 5,6, Sync Speed= 4096
Wed 18 Apr 2012 21:59:22, Noise Margin= 5,6, Sync Speed= 4096

Wed 18 Apr 2012 22:02:22, Noise Margin= 5,8, Sync Speed= 4096
Wed 18 Apr 2012 22:02:37, Noise Margin= 5,9, Sync Speed= 4096

Wed 18 Apr 2012 22:03:52, Noise Margin= 5,5, Sync Speed= 4096
Wed 18 Apr 2012 22:04:07, Noise Margin= 5,4, Sync Speed= 4096
Wed 18 Apr 2012 22:04:22, Noise Margin= 5,5, Sync Speed= 4096
Wed 18 Apr 2012 22:04:37, Noise Margin= 5,6, Sync Speed= 4096
Wed 18 Apr 2012 22:04:52, Noise Margin= 5,6, Sync Speed= 4096
Wed 18 Apr 2012 22:05:37, Noise Margin= 5,4, Sync Speed= 4096

Wed 18 Apr 2012 22:08:37, Noise Margin= 4,6, Sync Speed= 4096
Wed 18 Apr 2012 22:08:52, Noise Margin= 5,1, Sync Speed= 4096
Wed 18 Apr 2012 22:09:07, Noise Margin= 5,3, Sync Speed= 4096

Wed 18 Apr 2012 22:10:22, Noise Margin= 5,6, Sync Speed= 4096
Wed 18 Apr 2012 22:10:37, Noise Margin= 5,4, Sync Speed= 4096

Wed 18 Apr 2012 22:12:37, Noise Margin= 5,6, Sync Speed= 4096
Wed 18 Apr 2012 22:12:52, Noise Margin= 3,6, Sync Speed= 4096
Wed 18 Apr 2012 22:13:07, Noise Margin= 4,9, Sync Speed= 4096
Wed 18 Apr 2012 22:13:22, Noise Margin= 5,2, Sync Speed= 4096
Wed 18 Apr 2012 22:13:37, Noise Margin= 5,4, Sync Speed= 4096
Wed 18 Apr 2012 22:13:52, Noise Margin= 3,8, Sync Speed= 4096
Click to expand...

I could mail you the full report if you like.


Routerstats does not seem to measure attenuation, but according to my router, it is currently
Attenuation (dB): 29.0 15.5
 
Last edited:
There's a open connection somewhere on your line that's getting wet when it rains, your noise margin shouldn't dip when it rains.

ADSL modems tend to start loosing sync when the noise margin dips below 12, yours was down to 3.4.

Does your telephone line run overhead or underground into the building?
 
I don't know.

I shall have to look and see whether I can spot any obvious telephone lines going into the property.

Interesting to note that it was still syncing at 4096
 
Andaeriel said:
I don't know.

I shall have to look and see whether I can spot any obvious telephone lines going into the property.

Interesting to note that it was still syncing at 4096
Click to expand...

It looks like you are connected to a ADSL2+ DSLAM which means the router and DSLAM will negotiate the best link speed between them to keep the link up.

Log a call with Telkom about your line dropping when it rains, I had the same issue a while back and they came and replaced the line from the pole to my house the next day which resolved it.
 
Dan C said:
I had the same problem with syncing, logged a ticket online and the next day the techie fix it. ... in East London :)
Click to expand...

Telkom service is largely dependant on the area you live in as they use different contractors in various areas, some are utterly useless taking weeks and weeks to fix a simple problem whereas other areas they sort you out the next day.
 
I think this image accurately shows my downloading last night on a 50g titan account.

50g%20titan%20download.png


The above is using sickbeard + sabnzbd.

Servers
5 connections to news.wa.co.za
2 connections to reader.xsusenet.com which is capped at 1mbit/sec on their servers (the free account)
 
Tinuva said:
I think this image accurately shows my downloading last night on a 50g titan account.

50g%20titan%20download.png


The above is using sickbeard + sabnzbd.

Servers
5 connections to news.wa.co.za
2 connections to reader.xsusenet.com which is capped at 1mbit/sec on their servers (the free account)
Click to expand...

o0.

Mine was bad, but yours blew my idea of bad straight out of the water.
 
I have just signed up for a trial MWeb account - delightful service from the consultant and ends the call by telling me that she will include a direct number for me to contact her so that I will have one point of contact at MWeb. I am still shocked at such good service.

Looking forward to seeing how basic browsing goes as I am confident that a 1 meg Mweb line is going to way outperform a 6 meg WA line
 
Fulton17 said:
I have just signed up for a trial MWeb account - delightful service from the consultant and ends the call by telling me that she will include a direct number for me to contact her so that I will have one point of contact at MWeb. I am still shocked at such good service.

Looking forward to seeing how basic browsing goes as I am confident that a 1 meg Mweb line is going to way outperform a 6 meg WA line
Click to expand...

Yup, some people go out of their way to help you.
 
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