Web Africa downtime caused by core router problems

FingerZ said:
Actually this is beyond ridiculous. I have had a few instances with web africa under-performing. Clients been down for days. I rate them the best in south africa, but it seems ZA's best is absolute crap in comparison.

You charge more for less.

Now which to choose:
Hostgator
or
BlueHost
Click to expand...

Rackspace, since i moved everything over to them i have not a had a sleepless night. Oh and they have a awsome SLA, they have some of the fortune 100 comanys hosting with them so they are on the ball.
 
moklet said:
Looks like local is working, but international is still down for me. Come on WA
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Ditto.

Already had to explain to a technology-challenged client why they are down.

Not sure they understood. :cry:
 
FingerZ said:
Actually this is beyond ridiculous. I have had a few instances with web africa under-performing. Clients been down for days. I rate them the best in south africa, but it seems ZA's best is absolute crap in comparison.

You charge more for less.

Now which to choose:
Hostgator
or
BlueHost
Click to expand...

Or just go with TelkomSA.
 
Oh come on, you're down for an hour and it's the end of the world? At least they kept you informed and had it up and running again in a hour. What happened when SEACOM (and thus Afrihost and Axxess and ...) went down?

And those who host in SA - perhaps you've learnt your lesson now? You are fully aware of the connectivity issues in SA the last few months, why take a chance if your clients mean that much to you? (Unless you are forced to host in SA for some reason)
 
Hi guys,

Our engineers are still on site bringing services online. Our core router is still experiencing some packet loss, however we can confirm that some websites, ADSL and dedicated servers are coming back online.
 
DarkStreet said:
Oh come on, you're down for an hour and it's the end of the world? At least they kept you informed and had it up and running again in a hour. What happened when SEACOM (and thus Afrihost and Axxess and ...) went down?

And those who host in SA - perhaps you've learnt your lesson now? You are fully aware of the connectivity issues in SA the last few months, why take a chance if your clients mean that much to you? (Unless you are forced to host in SA for some reason)
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Well said, its ridiculous really. These guys would swear that WA was doing it on purpose or something.. lol .... Forums IMO are becoming a bitching ground.
 
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D3x said:
Well said, its ridiculuos really. These guys would swear that WA was doing it on purpose or something.. lol .... Forums IMO are becoming a bitching ground.
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Although I agree, I wonder if your opinion would still be the same if you had clients breathing down your neck because they are losing money?
 
I was thinking of moving my site in the week when there was that announcement of cheap hosting , this is making it a more and more plausible option.
 
FingerZ said:
Actually this is beyond ridiculous. I have had a few instances with web africa under-performing. Clients been down for days. I rate them the best in south africa, but it seems ZA's best is absolute crap in comparison.

You charge more for less.

Now which to choose:
Hostgator
or
BlueHost
Click to expand...

Isay go with Hostgator - and I rate them highly ... and I use them. It's cheaper (free) to call them via Skype then to call our local ISP's

And if you use this link I get a small commission :-)
http://secure.hostgator.com/~affiliat/cgi-bin/affiliates/clickthru.cgi?id=wavesailor
 
well, 1.45pm ADSL still down,

I guess backup accounts are good.. give us some feedback
 
Gotta love how South Africans can moan when there ISP goes down, be thankful WebAfrica is keeping there client base informed and dealing with the situation as best as they can. Also, I feel for the Support Staff and Technical Team since I was there in the same situation before (Its the worst job in the world since people treat you like **** all day long). These people didn't PLAN for things to fail, it happens that's life... But now they are the most (Evil, Stupid, Idiotic - Take your pick) people in the world and they don't deserve such slander...
 
Do you have any idea what happens when you spend R2000 a day on adwords on average for 10 clients?

Pausing campaigns, losing quality score and having the competition gain rank. This is not an option. So clients lose not only their advertising costs. The sales/contracts & potential partners go to the competition after seeing their site down.

This is why i am with Web Africa, they are the best in South Africa in my opinion. Its just not good enough.

1 hour downtime might seem like nothing to some and a lifetime to others.
 
ADSL came up at 12h40 for about 30 minutes and down again...wat gaan aan? Hundereds of my clients offline
 
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