Web Africa why so terrible :(

U

Ulquiorra

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My line at Web Africa has on separate occasions been having super bad international ping. Which made it unbearable to play any games. In the past I submitted tickets which they would respond to a week later, and by then the problem had resolved itself. But nonetheless the problem always stayed for days, making my nights long and boring. So it's happened again and I decided I'd rather post my problems on their Facebook page. It would make them lose face in front of customers if they didn't sort out the problem, so I thought maybe they won't wait a week this time. But i was wrong, it's now 3 days in, no fix, games are unplayable, 400-2k ping. Downloading is fine, streaming is fine, browsing is fine, but playing games? HA! Forget about it! And they decided to delete my posts and block me on Facebook. I'd like to add that there was no swearing in my posts, or belittling of the company and/or its employees. Advice to gamers looking to switch ISP's, beware of Web Africa, it's not gaming friendly, and they couldn't care less about resolving your issues.

So Web Africa, when are you going to help me? And by help I mean sort my problem out, not sweep me under the carpet for another day, like you tried to do by blocking me on Facebook.

Here is proof of my posts, and that I'm now blocked. (Sorry for the big screenshots)

wwgqdz.jpg


They deleted my post right after they commented on it...

29lz3u0.jpg
 
Ulquiorra said:
My line at Web Africa has on separate occasions been having super bad international ping. Which made it unbearable to play any games. In the past I submitted tickets which they would respond to a week later, and by then the problem had resolved itself. But nonetheless the problem always stayed for days, making my nights long and boring. So it's happened again and I decided I'd rather post my problems on their Facebook page. It would make them lose face in front of customers if they didn't sort out the problem, so I thought maybe they won't wait a week this time. But i was wrong, it's now 3 days in, no fix, games are unplayable, 400-2k ping. Downloading is fine, streaming is fine, browsing is fine, but playing games? HA! Forget about it! And they decided to delete my posts and block me on Facebook. I'd like to add that there was no swearing in my posts, or belittling of the company and/or its employees. Advice to gamers looking to switch ISP's, beware of Web Africa, it's not gaming friendly, and they couldn't care less about resolving your issues.

So Web Africa, when are you going to help me? And by help I mean sort my problem out, not sweep me under the carpet for another day, like you tried to do by blocking me on Facebook.

Here is proof of my posts, and that I'm now blocked. (Sorry for the big screenshots)

wwgqdz.jpg


They deleted my post right after they commented on it...

29lz3u0.jpg
Click to expand...

Move ISP
 
Quite funny, as I also had issues with WA on GW2. Only after fighting with them, did eventually something happen that fixed it.

Keep posting and hopefully they will assist you.
 
They now phoned and said the exact same thing on Facebook. That the reason for my high pings is that I'm being throttled due to high usage.

1. I've been throttled since I can remember, and it never affected my ping.
2. To my knowledge throttling is per protocol, ping uses the ICMP protocol ---> that would not be throttled or shaped.
3. At this point in time I can open webpages, stream from youtube, do my emails just fine, write posts on MBB, but can't game - SO PLEASE JUST SORT MY LATENCY ISSUE.
 
Block their debit order. If they ask why, tell them you'll unblock it when they unblock you.

What a garbage company.
 
I've noticed latency on my Webafrica capped account as well. I specifically went capped to avoid the ridiculous throttling that was happening on my uncapped account during the day.

The latency issue is really getting annoying, and its actually quite surprising that ANY modern-day ISP could throttle you in a way that affects your latency. Is that really happening here with WA??

If so it's got to be time to seek greener pastures, seriously >.<
 
I game exclusively on my WA account and I haven't had any reason to complain.
 
I've tried 2 different capped accounts with Afrihost and Axxess. Both gave me the same results, excellent streaming/downloading, but super messy international ping (ranges from 400-2k).

So I owe Web Africa an apology. I'm sorry for assuming it was Web Africa. Still unhappy that Web Africa was of no help to me, and blocked me on Facebook for no good reason.

It seems that the problem is with the line itself, aka Telkom. I'm no expert and would appreciate some advise! Here is what I've done so far:

1. Tried 3 ISP's, got the same results from all of them.
2. Disabled all connections to router, except for my main pc - same results.
3. Changed the lan cable + tried wireless - same results.
4. Used a spare pc - same results
5. Contacted Telkom support with no reply from them yet.

Telkom ticket number: #719473

I really miss my gaming >.<"

edit: any ideas and/or help would be super appreciated! I have no idea what to do : /
 
Last edited:
Posting your line stats from your DSL modem/router would be a good start if you are seeking help.
 
Here is my line stats:

Mode: ADSL_G.dmt
Type: ATM
Status: Up

Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (dB): 205 120
Attenuation (dB): 265 175
Output Power (dBm): 53 41
Attainable Rate (Kbps): 11936 1068
Rate (Kbps): 4096 512
D (interleaver depth): 1 1
Delay (msec): 0.13 0.25

HEC Errors: 0 0
OCD Errors: 0 0
LCD Errors: 0 0

Total ES: 0 0
 
Line stats look good. Downstream SNR 20.5 dB and attenuation 26.5 dB, with no errors.

Next step would be to post a traceroute, to see the ping (latency) at each hop.
 
I'll do it as soon as I get home, thanks so far for your help/suggestions Jim!!
 
I've been having the same issues.

Can't game (diablo 3 / HotS specifically) but I can browse and DL at normal speeds. When I tracerT the gaming servers, the pings are fine as well. So whatever is happening is quite peculiar.

I also switched to capped to miss the throttling on uncapped, and now within first month this happens...

They are getting back to me, but this is now also a couple days down the line.
 
Tracing route to 206-127-159-205.ncsoft.com [206.127.159.205]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms rfc.private.address.invalid.query [10.0.0.2]
2 * * * Request timed out.
3 12 ms 13 ms 11 ms cdsl1-rba-vl2360-ipc.ip.isnet.net [196.38.73.134
]
4 * 12 ms 12 ms cdsl1-rba-vl2360.ip.isnet.net [196.38.73.133]
5 12 ms 12 ms 12 ms cdsl1-rba-vl150.ip.isnet.net [196.38.73.17]
6 16 ms * * core2b-pkl-te0-0-0-0.ip.isnet.net [196.26.0.63]

7 204 ms * 205 ms 168.209.201.85
8 190 ms 190 ms 189 ms xe-4-3-2.edge3.London1.Level3.net [195.50.124.33
]
9 211 ms 212 ms 212 ms ae-2-70.edge6.Frankfurt1.Level3.net [4.69.154.74
]
10 210 ms 211 ms 193 ms ae-4-90.edge6.Frankfurt1.Level3.net [4.69.154.20
2]
11 196 ms 195 ms 196 ms 195.16.161.58
12 196 ms 196 ms 196 ms 206-127-157-86.ncsoft.com [206.127.157.86]
13 200 ms 197 ms 197 ms 206-127-157-102.ncsoft.com [206.127.157.102]
14 214 ms 214 ms 215 ms 206-127-159-205.ncsoft.com [206.127.159.205]

Trace complete.

edit: i know next to nothing about these figures xD.

I'm constantly - while typing this getting spikes of 400-2k ping in my game. This is also happening in Dota2 and Dying Light.

I did another test with WinMTR:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| rfc.private.address.invalid.query - 0 | 63 | 63 | 0 | 0 | 14 | 0 |
| No response from host - 100 | 13 | 0 | 0 | 0 | 0 | 0 |
| cdsl1-rba-vl2360-ipc.ip.isnet.net - 14 | 43 | 37 | 11 | 43 | 209 | 27 |
| cdsl1-rba-vl2360.ip.isnet.net - 0 | 63 | 63 | 11 | 13 | 40 | 12 |
| cdsl1-rba-vl150.ip.isnet.net - 4 | 56 | 54 | 11 | 18 | 34 | 11 |
| core2b-pkl-te0-0-0-0.ip.isnet.net - 15 | 40 | 34 | 12 | 17 | 28 | 15 |
| 168.209.201.85 - 20 | 36 | 29 | 0 | 206 | 213 | 204 |
| xe-4-3-2.edge3.London1.Level3.net - 2 | 60 | 59 | 189 | 195 | 210 | 198 |
| ae-2-70.edge6.Frankfurt1.Level3.net - 4 | 56 | 54 | 211 | 220 | 245 | 216 |
| ae-2-70.edge6.Frankfurt1.Level3.net - 4 | 56 | 54 | 210 | 214 | 231 | 211 |
| 195.16.161.58 - 2 | 60 | 59 | 196 | 203 | 229 | 197 |
| 206-127-157-86.ncsoft.com - 0 | 63 | 63 | 196 | 204 | 298 | 197 |
| 206-127-157-102.ncsoft.com - 0 | 63 | 63 | 195 | 214 | 485 | 197 |
| 206-127-159-205.ncsoft.com - 18 | 39 | 32 | 213 | 218 | 252 | 219 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
 
Last edited:
Ulquiorra said:
Tracing route to 206-127-159-205.ncsoft.com [206.127.159.205]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms rfc.private.address.invalid.query [10.0.0.2]
2 * * * Request timed out.
3 12 ms 13 ms 11 ms cdsl1-rba-vl2360-ipc.ip.isnet.net [196.38.73.134
]
4 * 12 ms 12 ms cdsl1-rba-vl2360.ip.isnet.net [196.38.73.133]
5 12 ms 12 ms 12 ms cdsl1-rba-vl150.ip.isnet.net [196.38.73.17]
6 16 ms * * core2b-pkl-te0-0-0-0.ip.isnet.net [196.26.0.63]

7 204 ms * 205 ms 168.209.201.85
8 190 ms 190 ms 189 ms xe-4-3-2.edge3.London1.Level3.net [195.50.124.33
]
9 211 ms 212 ms 212 ms ae-2-70.edge6.Frankfurt1.Level3.net [4.69.154.74
]
10 210 ms 211 ms 193 ms ae-4-90.edge6.Frankfurt1.Level3.net [4.69.154.20
2]
11 196 ms 195 ms 196 ms 195.16.161.58
12 196 ms 196 ms 196 ms 206-127-157-86.ncsoft.com [206.127.157.86]
13 200 ms 197 ms 197 ms 206-127-157-102.ncsoft.com [206.127.157.102]
14 214 ms 214 ms 215 ms 206-127-159-205.ncsoft.com [206.127.159.205]

Trace complete.

edit: i know next to nothing about these figures xD.

I'm constantly - while typing this getting spikes of 400-2k ping in my game. This is also happening in Dota2 and Dying Light.

I did another test with WinMTR:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| rfc.private.address.invalid.query - 0 | 63 | 63 | 0 | 0 | 14 | 0 |
| No response from host - 100 | 13 | 0 | 0 | 0 | 0 | 0 |
| cdsl1-rba-vl2360-ipc.ip.isnet.net - 14 | 43 | 37 | 11 | 43 | 209 | 27 |
| cdsl1-rba-vl2360.ip.isnet.net - 0 | 63 | 63 | 11 | 13 | 40 | 12 |
| cdsl1-rba-vl150.ip.isnet.net - 4 | 56 | 54 | 11 | 18 | 34 | 11 |
| core2b-pkl-te0-0-0-0.ip.isnet.net - 15 | 40 | 34 | 12 | 17 | 28 | 15 |
| 168.209.201.85 - 20 | 36 | 29 | 0 | 206 | 213 | 204 |
| xe-4-3-2.edge3.London1.Level3.net - 2 | 60 | 59 | 189 | 195 | 210 | 198 |
| ae-2-70.edge6.Frankfurt1.Level3.net - 4 | 56 | 54 | 211 | 220 | 245 | 216 |
| ae-2-70.edge6.Frankfurt1.Level3.net - 4 | 56 | 54 | 210 | 214 | 231 | 211 |
| 195.16.161.58 - 2 | 60 | 59 | 196 | 203 | 229 | 197 |
| 206-127-157-86.ncsoft.com - 0 | 63 | 63 | 196 | 204 | 298 | 197 |
| 206-127-157-102.ncsoft.com - 0 | 63 | 63 | 195 | 214 | 485 | 197 |
| 206-127-159-205.ncsoft.com - 18 | 39 | 32 | 213 | 218 | 252 | 219 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Click to expand...

Could you post your line stats? And have you tried using a free capped account from another ISP?

Crystalweb - Internet Solutions Backbone (same as webafrica)
Afrihost - MTN Backbone
 
Last edited:
Yes i used a capped account from Afrihost and Axxess. On both the browsing/streaming/downloading was fine, but the gaming ping was jumping around never settling, and most unplayable.

Line stats:

Mode: ADSL_G.dmt
Type: ATM
Status: Up

Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (dB): 205 120
Attenuation (dB): 265 175
Output Power (dBm): 53 41
Attainable Rate (Kbps): 11936 1068
Rate (Kbps): 4096 512
D (interleaver depth): 1 1
Delay (msec): 0.13 0.25

HEC Errors: 0 0
OCD Errors: 0 0
LCD Errors: 0 0

Total ES: 0 0

edit: I've tested the Gw2 and dota2 with my cell C phone and got an avg of 260ping on both games. It was way less laggy than my ADSL.
 
I guess I should inform you WA has had IPC issues for a couple of months now. They are now at the abyss of uselessness.

They oversold their accounts and we have to pay the price I at least got a capped trail account and cancelation the end of the month out of them but I will still be laying a complaint with the consumer protector as this is a breach of the CPA on overselling somethign they don't have.

You should lay a complaint too. I am not going to go for refunds but you should maybe demand one.
 
bgotapen said:
I guess I should inform you WA has had IPC issues for a couple of months now. They are now at the abyss of uselessness.

They oversold their accounts and we have to pay the price I at least got a capped trail account and cancelation the end of the month out of them but I will still be laying a complaint with the consumer protector as this is a breach of the CPA on overselling somethign they don't have.

You should lay a complaint too. I am not going to go for refunds but you should maybe demand one.
Click to expand...

Apologies but that is due to Internet Solutions running out of capacity and not Web Africa.
Afrihost/Axxess are having the same problem.
Everyone in the Cape is currently bad for any form of gaming.

@Ulq, your line stats look quite good.
Sadly the only thing to do is wait a month till ISPs upgrade their networks. It is quite terrible that they all go out the window at the same time.
 
Weird that your gaming ping's affected but all other protocols seem fine. If it was an issue with your circuit, or congestion at your exchange, then without a doubt everything would be affected.
I take it you're testing on both local and international servers?

Might sound outlandish but borrow a different router and test again. See what happens.
 
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