You give yourself a lot of credit. Fair enough, the myBB has helped a lot but the real thing here was Telkom and their RADIUS loophole which lead to the R199 30Gb 'special'. In my opinion that is where the large influx started and built on solid support and their own involement in myBB has lead to a great deal more. We all were in the same boat and recommended WA due to these facts. We never made them, but we were in support of them because they were good. Since then they have evolved and grown. I don't get why the sudden hate campaign and huge negativity of every one. If you don't like them any more so be it. No need to burn them because you disagree with what they are doing or their business model. No one comes to you and tells you that the way you run your business is wrong. They are still way cheaper than many and are not doing anything wrong by cutting their prices, you are all just unhappy that you are paying more than another provider. That will always be the case, you can not always pay the lease and you are welcome to run to the next proviuder. That is why the month to month contract is great, just ship and go to the next provider and if/when WA are cheap again go back. You have the choice!
It is not all of a sudden, you must have been in the same coma wamatt have been in for the past 6-8 months or customers getting sub-par support on trivial issues, especially the resellers who have to wait countless WEEKS before any kind of progress is made on their issues, the countless hardware failures experienced in the last 3 months and not to mention uncompetitive pricing seeing most of my clients AND (I can only imagine) the resellers clients rather using a cheaper service with better support.
This is not at all "all of a sudden" but since March last year at the very least. They're biting the hand that fed them, trying to sucker users that do not have a clue into their "web". I'm sorry, but it is us, the tech-savvy guys, who recommend to others who ASK us for our (valued) opinion, if they should go with such an offering or not. Sure. Some folk would slip through and fall for their (paid for through the nose) advertising without beating an eyelash, but if I am living in some sort of parallel dimension, the economy has taught us to be a bit more careful in where we spend out money. And I'd advise anyone where the cheapest options are for them... and yes... even recommend TELKOM as their ISP.
Do yourself a favor, work through all the users who replied to this thread saying they're cancelling their accounts, and count those who mentioned how much gb packages they're using and how much they spend in a month. Take that and then check how much Web Africa has lost just for today. I'm estimating at least R20k in revenue each month, only time will tell what ripple effects this lame excuse will have in the long run. And like i said, they'll have so much spare capacity after all these users (and their word of mouth advertising) leaves them, that the only resort they will have is to "run a special" or give bandwidth away for free.
Remember, they're not restricted to Telkom's per gb model anymore, so they're buying per mbps now... after almost 6 months of testing their network, you would've thought that they'd have a clear enough understanding of how much bandwidth they are using, and according to several posts by their staff "not nearly capacity". Now given the fact wamatt mentioned something about systems being changed and so forth, and having personally dealt with the incompetency of their programmers, I would wager a guess that some sort of system feature isn't in place yet, riddled with bugs, and slowing things down dramatically. Either that, or they ARE full of **** when it comes to pricing and totally clueless when it comes to being an ISP in this day and age where R30/gb appears the norm.
Get over it.
ELKE RAND HELP OU MAAT.