Web Intact (Or intactless service)

Eishkom (its brokken) is costing us all money because our wonderful president didn't listen when they warned him! I havnt had any connectivity for 3 days and its costing me money not being able to get the work out in time. At least I can still get "some" work done on the net with my cellphone.

This country is going to hell in a ham basket and no body says a damn thing.
 
Buy a UPS and attach it to your pc so when the power is out you will have time to properly shutdown your pc and Eqipment . A UPS is Cheap R359 excl VAT for a 600 Va UPS.
 
The blackouts dont actually bother me, cuz they only happen when im at school. When i go home i got power.
 
How is it possible that I have no connectivity yet a friend of mine who stays 6km's away has? Anybody else connecting to Holcim5 tower having problems?

Any idea what GWI are doing to remedy the problem, cause its costing me a fortune at the moment!
 
truesouthafrica said:
How is it possible that I have no connectivity yet a friend of mine who stays 6km's away has? Anybody else connecting to Holcim5 tower having problems?

Any idea what GWI are doing to remedy the problem, cause its costing me a fortune at the moment!
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Very easily - possibly because of any one or combination of:

1) your equipment is faulty
2) your signal is weak & fading
3) local interference is high

GWI is not taking action, as we are not aware of any problems at Holcim. Best thing for you to do is call your local agent and see if they can check your installation out.

Remember that although I do tend to answer queries like this here, you cannot rely on a response from me. This is not a support forum.

Please call 076 188 7761 for telephonic assistance or fault reporting, or any of the numbers in my signature.
 
Mr Webintact,

Can you give us an update on the upgrading status and the implementation of your new online bandwith checking system.
 
For the past few weeks I've had a good connection but since yesterday very slow speed and I often have to "refresh" to get my pages to open.

The support guy could not really give me any explanation for this. The local agents aren't even picking up when I call.
 
rebel998 said:
For the past few weeks I've had a good connection but since yesterday very slow speed and I often have to "refresh" to get my pages to open.

The support guy could not really give me any explanation for this. The local agents aren't even picking up when I call.
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Have you tried calling our support center? It's the best place to start, as the agents only deal with installations & faults, and are not always aware of any network issues.

Edit:
Sorry - just saw you had called our support center. Please PM me with your details, and also the name of the support person you spoke to if you can. Our support staff are always up-to-date with any network issues, and there is no excuse for them not knowing what any problems on our side may be. Your problem may be with your installation.

Pilgrim said:
I was being sarcastic. His complaints are 100% what people tell you you will have when using a WISP
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...and 75% of all statistics are made up on the spot.

Comments like these are getting very tiresome and are mostly unfounded. I'll bet you are an ex-wisp client that feels hard done by, or just trying to run down wisps in general for whatever your motives may be.

If you can't say anything useful or don't have specific enquiries about our service or issues, please go and troll some other thread.

I can quite confidently say most of our clients get a decent consistent service.

Everyone is suffering problems now with Eskom's escalating load shedding.

You'll find that even iBurst customers have the same complaints, and judging by their teams we have seen on high sites carting generators around, the threads on this forum and feedback from existing and ex-clients of theirs, issues on their network are quite prevalent.
 
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I've been with GWI for almost a year now and I think the longest I have had steady service was for two weeks or so.

I have proof of how often I had to call you people.

It's my opinion that you are supplying a poor service and then charge a good amount for it in the process as well.

The whole way you handled the cap issue shows that.

If there was an alternative I would use it.

You should give serious attention to your aftersales service starting from the top, down to the local agents.

And its no use blaming eskom for your troubles, load shedding has affected us all but you should've been prepared for it and had plans in place. Same goes for lightning.
 
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Well well, this thread has been quite lately,

Mr webintact have you guys already started with the upgrades or are you still awaiting equipment.
 
diebaas said:
Mr webintact have you guys already started with the upgrades or are you still awaiting equipment.
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The equipment has finally arrived, and upgrades are beginning...

Most of our sites' backups that have been suffering due to extended power outages have also been upgraded (regardless of what rebel998 says ("And its no use blaming eskom for your troubles, load shedding has affected us all but you should've been prepared for it and had plans in place. Same goes for lightning.")

Who was prepared??? I certainly wasn't at home, and have only made a plan since the blackouts began.
I posted a comment on IT Web just the other day below an article complaining of Cellular provider cells going down, like the one I connect to at home. I counted about 5 successive times that the signal just disappeared about 1.5 hrs into the blackout...

@ rebel998 - looking back at your post history, it seems you have been contacting support fairly frequently, but ignoring their advice.
If you have had a bad experience, its almost always due to a bad signal (as you said support has been telling you). But for some reason, you appear to not have addressed that issue with your agent who did your installation?

@ cyberarmy - we had a router failure in Midrand this morning, and have been on backup links. That has been restored, but there were still some glitchy issues for the Sandton/Northcliff area.
 
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@ cyberarmy - we had a router failure in Midrand this morning said:
What kind of back up do we have at the towers against ESKOM? You mentioned previously 6 hours UPS backup, that's the GWI HQ or Tower?

Got my UPS last week, won't last very long although 800VA. :sick:
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cyberarmy said:
What kind of back up do we have at the towers against ESKOM? You mentioned previously 6 hours UPS backup, that's the GWI HQ or Tower?

Got my UPS last week, won't last very long although 800VA. :sick:
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The towers have from 4 hours to 7 days, depending where they are located. The further away they are from a service centre, the longer the backup time.
GWI HO has a generator that we manually switch over to. We are moving offices pretty soon, so we aren't making any permanent arrangements right now.

And regarding your 800VA UPS - not much good these days, except to shut down elegantly. You need a big battery & pure sine inverter. Check out www.planmypower.co.za or www.inverter.co.za for a better solution.
 
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