Web sQuad ISP - Feedback Thread #2

Any known issues in the westrand, Vumatel?
Internet has been insanely spotty.

edit: Seemed to have calmed down. Running ping plotter now to keep an eye on it

edit 2: Nope back to being unstable as all hell

Target Name: www.youtube.com
IP: 192.178.54.142
Date/Time: 11/23/2023 9:15:50 PM - 11/23/2023 9:25:50 PM

Hop Sent PL% Min Max Avg Host Name / [IP]
1 9 0 0.37 2.67 1.22 192.168.1.1 [192.168.1.1]
2 9 22 2.89 5.80 4.42 core.bng-xe-02.jb1.za.wecom.net.za [160.119.230.1]
3 9 33 2.58 5.81 3.62 160.119.224.92 [160.119.224.92]
4 9 11 2.05 16.89 6.47 core.pe-xe-ip01.jb1.za.ws.net.za [160.119.224.18]
5 9 33 4.74 8.52 6.33 196-60-9-113.ixp.joburg [196.60.9.113]
6 9 33 4.09 7.57 5.75 172.253.65.179 [172.253.65.179]
7 9 11 3.35 6.82 4.95 192.178.73.215 [192.178.73.215]
8 9 0 3.61 6.29 4.61 www.youtube.com [192.178.54.142]

Target Name: www.youtube.com
IP: 192.178.54.142
Date/Time: 11/23/2023 9:16:53 PM - 11/23/2023 9:26:53 PM

Hop Sent PL% Min Max Avg Host Name / [IP]
1 11 0 0.34 2.81 1.35 192.168.1.1 [192.168.1.1]
2 11 27 2.62 6.59 3.86 core.bng-xe-02.jb1.za.wecom.net.za [160.119.230.1]
3 11 9 2.02 8.86 4.13 160.119.224.92 [160.119.224.92]
4 11 9 2.21 6.70 3.89 core.pe-xe-ip01.jb1.za.ws.net.za [160.119.224.18]
5 11 36 4.43 8.77 5.84 196-60-9-113.ixp.joburg [196.60.9.113]
6 11 0 3.68 7.75 5.43 172.253.65.179 [172.253.65.179]
7 11 9 3.48 7.40 5.13 192.178.73.215 [192.178.73.215]
8 10 20 2.27 5.98 3.67 www.youtube.com [192.178.54.142]
 
Last edited:
Also having issues here in CPT,

I’m too lazy compile any basic information. (Instead opting to wait for the issue to resolve itself )

Issue started roughly 20:57?

Edit: I’m an idiot, set up my new inverter and forgot to plug the CPE’s UPS back in.
 
Last edited:
Diesal said:
Also having issues here in CPT,

I’m too lazy compile any basic information. (Instead opting to wait for the issue to resolve itself )

Issue started roughly 20:57?
Click to expand...
Yeah, mine started earlier. I bypassed my router cause I was getting PL on my first hop, but all the same. Very inconsistent. Seems to have periods where it's fine and then it just hits.
196-60-9-113.ixp.joburg seems to be where my PL mostly hits
 
TwinDucT said:
Yeah, mine started earlier. I bypassed my router cause I was getting PL on my first hop, but all the same. Very inconsistent. Seems to have periods where it's fine and then it just hits.
196-60-9-113.ixp.joburg seems to be where my PL mostly hits
Click to expand...
Would need to see your MTR to see what's happening. That hop is Google's NAP router, and usually it rate limits ICMP, so not much in terms of info there. Happy to assist if you share some MTRs.
 
TwinDucT said:
Any known issues in the westrand, Vumatel?
Internet has been insanely spotty.

edit: Seemed to have calmed down. Running ping plotter now to keep an eye on it

edit 2: Nope back to being unstable as all hell

Target Name: www.youtube.com
IP: 192.178.54.142
Date/Time: 11/23/2023 9:15:50 PM - 11/23/2023 9:25:50 PM

Hop Sent PL% Min Max Avg Host Name / [IP]
1 9 0 0.37 2.67 1.22 192.168.1.1 [192.168.1.1]
2 9 22 2.89 5.80 4.42 core.bng-xe-02.jb1.za.wecom.net.za [160.119.230.1]
3 9 33 2.58 5.81 3.62 160.119.224.92 [160.119.224.92]
4 9 11 2.05 16.89 6.47 core.pe-xe-ip01.jb1.za.ws.net.za [160.119.224.18]
5 9 33 4.74 8.52 6.33 196-60-9-113.ixp.joburg [196.60.9.113]
6 9 33 4.09 7.57 5.75 172.253.65.179 [172.253.65.179]
7 9 11 3.35 6.82 4.95 192.178.73.215 [192.178.73.215]
8 9 0 3.61 6.29 4.61 www.youtube.com [192.178.54.142]

Target Name: www.youtube.com
IP: 192.178.54.142
Date/Time: 11/23/2023 9:16:53 PM - 11/23/2023 9:26:53 PM

Hop Sent PL% Min Max Avg Host Name / [IP]
1 11 0 0.34 2.81 1.35 192.168.1.1 [192.168.1.1]
2 11 27 2.62 6.59 3.86 core.bng-xe-02.jb1.za.wecom.net.za [160.119.230.1]
3 11 9 2.02 8.86 4.13 160.119.224.92 [160.119.224.92]
4 11 9 2.21 6.70 3.89 core.pe-xe-ip01.jb1.za.ws.net.za [160.119.224.18]
5 11 36 4.43 8.77 5.84 196-60-9-113.ixp.joburg [196.60.9.113]
6 11 0 3.68 7.75 5.43 172.253.65.179 [172.253.65.179]
7 11 9 3.48 7.40 5.13 192.178.73.215 [192.178.73.215]
8 10 20 2.27 5.98 3.67 www.youtube.com [192.178.54.142]
Click to expand...
Apologies, read posts from the bottom up. Looking at these, your loss starts on your first hop. Seems to be FNO related. Please log a fault if this continues tomorrow.
 
Diesal said:
Also having issues here in CPT,

I’m too lazy compile any basic information. (Instead opting to wait for the issue to resolve itself )

Issue started roughly 20:57?

Edit: I’m an idiot, set up my new inverter and forgot to plug the CPE’s UPS back in.
Click to expand...
Glad it's resolved
 
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I have been double billed this month as my services have been duplicated in the invoice which dropped overnight.

I have already raised a ticket, this is for everyone else's attention to check their invoices also.
 
IdlePhaedrus said:
I have been double billed this month as my services have been duplicated in the invoice which dropped overnight.

I have already raised a ticket, this is for everyone else's attention to check their invoices also.
Click to expand...
Morning, we have been made aware of an error that occurred during last night's billing run. It seems our system ran the billing operation twice for some clients, resulting in some line items being double billed.

We understand your concern and we do take this very seriously - our accounts team is meeting now to plan a resolution. We are committed to resolving this issue as quickly as possible.
 
websquadza said:
Morning, we have been made aware of an error that occurred during last night's billing run. It seems our system ran the billing operation twice for some clients, resulting in some line items being double billed.

We understand your concern and we do take this very seriously - our accounts team is meeting now to plan a resolution. We are committed to resolving this issue as quickly as possible.
Click to expand...

Thanks, also been double billed
Best for us to log tickets or not?
 
websquadza said:
It's been a busy morning, but we've managed to resolve the issue for 99% of clients. We're busy with a handful of larger bills now. But your invoice is correct (I checked) ;).
Click to expand...

Thanks for the comms and feedback on this btw, appreciated
 
Hi Websquad,

I received a double bill this morning, and I have been invoiced incorrectly every month for +- the last six months. My black Friday discount is incorrectly applied every month which requires me to send an email asking for it to be corrected. It looks like it will again be incorrect even when the double billing is sorted out.

What can I do for this to be resolved? I would prefer not having to send an email every month.
 
feesbees said:
Hi Websquad,

I received a double bill this morning, and I have been invoiced incorrectly every month for +- the last six months. My black Friday discount is incorrectly applied every month which requires me to send an email asking for it to be corrected. It looks like it will again be incorrect even when the double billing is sorted out.

What can I do for this to be resolved? I would prefer not having to send an email every month.
Click to expand...
Morning. Drop me a PM with your details and i'll check your account quickly. The team is busy with the errors from last night's run - they are about 70% complete and already sending out emails and updated invoices. Unfortunately our fix didn't work, we are working with the vendor to resolve. In the meanwhile, manually updating each erroneous invoice. Apologies for the inconvenience here.
 
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