Web sQuad ISP - Feedback Thread #2

Anyone else down? Bout 40 mins now
Octotel Northern Suburbs.

Websquad portal isnt allowing me to open a ticket on mobile. Its asking for a captcha but not presenting one.
 
Sopbeen said:
Anyone else down? Bout 40 mins now
Octotel Northern Suburbs.

Websquad portal isnt allowing me to open a ticket on mobile. Its asking for a captcha but not presenting one.
Click to expand...
Will check on the portal for you. We've been making some changes there.

There is an outage currently affecting northern Suburbs. No ETR yet
 
At least you’re not moving an Openserve business line from Telkom. They have cancelled the line but we have to wait 60 days before they release the line and in the mean time we have zero connectivity. Nothing. Nada. And seemingly no one can do anything about it.
 
rvanwyk said:
At least you’re not moving an Openserve business line from Telkom. They have cancelled the line but we have to wait 60 days before they release the line and in the mean time we have zero connectivity. Nothing. Nada. And seemingly no one can do anything about it.
Click to expand...
That's crazy.

Mine is luckily just a calendar month, which is pretty much the norm. The only worry is that the cancellation will go through on 31 December and the next day is a public holiday, so I might be without fibre for a day.
 
rvanwyk said:
At least you’re not moving an Openserve business line from Telkom. They have cancelled the line but we have to wait 60 days before they release the line and in the mean time we have zero connectivity. Nothing. Nada. And seemingly no one can do anything about it.
Click to expand...
@websquadza Nothing you can do here bud?
 
rvanwyk said:
At least you’re not moving an Openserve business line from Telkom. They have cancelled the line but we have to wait 60 days before they release the line and in the mean time we have zero connectivity. Nothing. Nada. And seemingly no one can do anything about it.
Click to expand...
rvanwyk said:
@websquadza Nothing you can do here bud?
Click to expand...
Will chat to the service delivery team in the morning and see what we can do
 
ctriaan said:
Thank you.

My current ISP has a calendar month cancellation period. If I sign up with you today or tomorrow, will the deal "wait" for me until 1 January?
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ctriaan said:
That's crazy.

Mine is luckily just a calendar month, which is pretty much the norm. The only worry is that the cancellation will go through on 31 December and the next day is a public holiday, so I might be without fibre for a day.
Click to expand...
As long as the order is in tomorrow, our team will make sure it gets moved over smoothly. Just a reminder that Jan 1st is always a fun morning for provisioning, but we'll be on hand to make sure we get these across the line.
 
websquadza said:
As long as the order is in tomorrow, our team will make sure it gets moved over smoothly. Just a reminder that Jan 1st is always a fun morning for provisioning, but we'll be on hand to make sure we get these across the line.
Click to expand...
Thanks. My order is in.
 
My one director just called me about the same, he’s on vuma arial close to athol oaklands
 
Update 21:04 - Service have restoring throughout Gauteng, seeing traffic across all affected VLANs
 
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