Web sQuad ISP - Feedback Thread #2

my connection is terrible again but this time it's not the router.
loading webpages, emails, etc takes ages.

the experience is far worse this time around @websquadza
Screenshot 2025-05-27 182625.png

edit: apparently my light levels are all out of whack however they haven't change since the day I got my fibre installed.. hmm...
 
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my connection is terrible again but this time it's not the router.
loading webpages, emails, etc takes ages.

the experience is far worse this time around @websquadza
View attachment 1823474

edit: apparently my light levels are all out of whack however they haven't change since the day I got my fibre installed.. hmm...
Seeing some issues on backhauls from Rustenburg, affecting Evotel and Vuma. I believe this may be affecting you?
 
I am having terrible international speed issues 4 mb/s on a 500 mb line, also major packet bursts and loss in Call of Duty Black Ops 6, getting kicked from matches constantly for timing out and rubber banding. What is going on? Randpark, Vumatel
 
I am having terrible international speed issues 4 mb/s on a 500 mb line, also major packet bursts and loss in Call of Duty Black Ops 6, getting kicked from matches constantly for timing out and rubber banding. What is going on? Randpark, Vumatel
An update here. We picked up some errors on an NNi interface with Vumatel. The LAG member was dropped and the interface swapped last night. Errors have cleared. Please can you check and confirm if this issue is still present your side? If it is, we’ll need to wait on Vuma regarding your line
 
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An update here. We picked up some errors on an NNi interface with Vumatel. The LAG member was dropped and the interface swapped last night. Errors have cleared. Please can you check and confirm if this issue is still present your side? If it is, we’ll need to wait on Vuma regarding your line

Hi, thank you, looking at Speed Tests and much better to Cape Town and to London now, wil test COD and let you know if the issues are resolved. But so far so good.
 
@websquadza What do I need to do to enable IPv6 on Openserve? I have a Unifi router, and I can't get seem to get it to work.

Also, are you guys using a CGNAT? My router is reporting it as such, and none of my port forwarding rules are working anymore.
 
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@websquadza What do I need to do to enable IPv6 on Openserve? I have a Unifi router, and I can't get seem to get it to work.

Also, are you guys using a CGNAT? My router is reporting it as such, and none of my port forwarding rules are working anymore.
Morning. Regarding CGNAT, It seems your Openserve profile was created with the incorrect IP pool assigned, this has been resolved.

Regarding v6 on Unifi
Settings > Internet > IPv6 Configuration: Set to DHCPv6, PD size is 56
Settings > Networks > Pick the VLAN (assuming 1 here) > IPv6: Interface Type - Prefix Delegation, Prefix Delegation Interface - Primary (WAN1), Prefix Delegation ID - start with 0 and increment by 1 for each VLAN (we give you 256 by default)

Let me know if you have any issues getting this connected
 
@websquadza It looks like something is wrong with parts of your IPv6 network.

I cannot reach your own web site:
Code:
> traceroute6 -I -l www.websquad.co.za
traceroute6 to websquad.co.za (2c0f:f030:6040:2::75) from 2c0f:f030:203:6f8:230:18ff:fecd:7343, 64 hops max, 20 byte packets
 1  2c0f:f030::1000:402 (2c0f:f030::1000:402)  3.433 ms  2.891 ms  3.309 ms
 2  2c0f:f030::1000:104 (2c0f:f030::1000:104)  3.240 ms  3.322 ms  3.218 ms
 3  * * *
 4  * * *
 5  * * *
 6  * * *
 7  * *^C

Or this site:
Code:
> traceroute6 -I -l orca.cids.org.za
traceroute6 to orca.cids.org.za (2603:c026:4500:8001:a7f9:c1ba:e8ec:4d7f) from 2c0f:f030:203:6f8:230:18ff:fecd:7343, 64 hops max, 20 byte packets
 1  2c0f:f030::1000:402 (2c0f:f030::1000:402)  3.388 ms  3.328 ms  3.227 ms
 2  2c0f:f030::1000:104 (2c0f:f030::1000:104)  3.233 ms  3.289 ms  3.235 ms
 3  2c0f:f030::1000:aa (2c0f:f030::1000:aa)  3.280 ms  3.326 ms  3.321 ms
 4  * * *
 5  * * *
 6  * * *
^C

But I can reach sites on the SANReN/TENET network:
Code:
> traceroute6 -I -l 2001:4200:7000:ffff:ffff:ffff:ffff:f001
traceroute6 to 2001:4200:7000:ffff:ffff:ffff:ffff:f001 (2001:4200:7000:ffff:ffff:ffff:ffff:f001) from 2c0f:f030:203:6f8:230:18ff:fecd:7343, 64 hops max, 20 byte packets
 1  2c0f:f030::1000:402 (2c0f:f030::1000:402)  3.431 ms  2.545 ms  3.337 ms
 2  2c0f:f030::1000:104 (2c0f:f030::1000:104)  3.251 ms  3.302 ms  3.226 ms
 3  2c0f:f030::1000:aa (2c0f:f030::1000:aa)  3.237 ms  3.317 ms  3.235 ms
 4  tenet.ixp.joburg (2001:43f8:6d0::216)  3.637 ms  3.605 ms  3.546 ms
 5  lt-0-1-0-0-isd1-pe1.net.tenet.ac.za (2001:4200::155:232:128:71)  3.595 ms  3.758 ms  3.753 ms
 6  et-0-1-0-0-pta2-pe1.net.tenet.ac.za (2001:4200::155:232:1:97)  4.898 ms  4.962 ms  4.900 ms
 7  et-0-1-0-0-pta1-pe1.net.tenet.ac.za (2001:4200::155:232:1:94)  5.436 ms  6.352 ms  5.397 ms
 8  mr3.ngei.csir.co.za (2001:4200:7000:ffff:ffff:ffff:ffff:f001)  5.352 ms  5.255 ms  5.145 ms
 
@websquadza It looks like something is wrong with parts of your IPv6 network.

I cannot reach your own web site:
Code:
> traceroute6 -I -l www.websquad.co.za
traceroute6 to websquad.co.za (2c0f:f030:6040:2::75) from 2c0f:f030:203:6f8:230:18ff:fecd:7343, 64 hops max, 20 byte packets
 1  2c0f:f030::1000:402 (2c0f:f030::1000:402)  3.433 ms  2.891 ms  3.309 ms
 2  2c0f:f030::1000:104 (2c0f:f030::1000:104)  3.240 ms  3.322 ms  3.218 ms
 3  * * *
 4  * * *
 5  * * *
 6  * * *
 7  * *^C

Or this site:
Code:
> traceroute6 -I -l orca.cids.org.za
traceroute6 to orca.cids.org.za (2603:c026:4500:8001:a7f9:c1ba:e8ec:4d7f) from 2c0f:f030:203:6f8:230:18ff:fecd:7343, 64 hops max, 20 byte packets
 1  2c0f:f030::1000:402 (2c0f:f030::1000:402)  3.388 ms  3.328 ms  3.227 ms
 2  2c0f:f030::1000:104 (2c0f:f030::1000:104)  3.233 ms  3.289 ms  3.235 ms
 3  2c0f:f030::1000:aa (2c0f:f030::1000:aa)  3.280 ms  3.326 ms  3.321 ms
 4  * * *
 5  * * *
 6  * * *
^C

But I can reach sites on the SANReN/TENET network:
Code:
> traceroute6 -I -l 2001:4200:7000:ffff:ffff:ffff:ffff:f001
traceroute6 to 2001:4200:7000:ffff:ffff:ffff:ffff:f001 (2001:4200:7000:ffff:ffff:ffff:ffff:f001) from 2c0f:f030:203:6f8:230:18ff:fecd:7343, 64 hops max, 20 byte packets
 1  2c0f:f030::1000:402 (2c0f:f030::1000:402)  3.431 ms  2.545 ms  3.337 ms
 2  2c0f:f030::1000:104 (2c0f:f030::1000:104)  3.251 ms  3.302 ms  3.226 ms
 3  2c0f:f030::1000:aa (2c0f:f030::1000:aa)  3.237 ms  3.317 ms  3.235 ms
 4  tenet.ixp.joburg (2001:43f8:6d0::216)  3.637 ms  3.605 ms  3.546 ms
 5  lt-0-1-0-0-isd1-pe1.net.tenet.ac.za (2001:4200::155:232:128:71)  3.595 ms  3.758 ms  3.753 ms
 6  et-0-1-0-0-pta2-pe1.net.tenet.ac.za (2001:4200::155:232:1:97)  4.898 ms  4.962 ms  4.900 ms
 7  et-0-1-0-0-pta1-pe1.net.tenet.ac.za (2001:4200::155:232:1:94)  5.436 ms  6.352 ms  5.397 ms
 8  mr3.ngei.csir.co.za (2001:4200:7000:ffff:ffff:ffff:ffff:f001)  5.352 ms  5.255 ms  5.145 ms

As a followup. I checked on the destination machine, orca.cids.org.za (2603:c026:4500:8001:a7f9:c1ba:e8ec:4d7f) and I can see traceroute6 and ping6 packets arrive and being responded to. So the problem is not the outgoing traffic, but the return traffic.
 
@websquadza It looks like something is wrong with parts of your IPv6 network.

I cannot reach your own web site:
Code:
> traceroute6 -I -l www.websquad.co.za
traceroute6 to websquad.co.za (2c0f:f030:6040:2::75) from 2c0f:f030:203:6f8:230:18ff:fecd:7343, 64 hops max, 20 byte packets
 1  2c0f:f030::1000:402 (2c0f:f030::1000:402)  3.433 ms  2.891 ms  3.309 ms
 2  2c0f:f030::1000:104 (2c0f:f030::1000:104)  3.240 ms  3.322 ms  3.218 ms
 3  * * *
 4  * * *
 5  * * *
 6  * * *
 7  * *^C

Or this site:
Code:
> traceroute6 -I -l orca.cids.org.za
traceroute6 to orca.cids.org.za (2603:c026:4500:8001:a7f9:c1ba:e8ec:4d7f) from 2c0f:f030:203:6f8:230:18ff:fecd:7343, 64 hops max, 20 byte packets
 1  2c0f:f030::1000:402 (2c0f:f030::1000:402)  3.388 ms  3.328 ms  3.227 ms
 2  2c0f:f030::1000:104 (2c0f:f030::1000:104)  3.233 ms  3.289 ms  3.235 ms
 3  2c0f:f030::1000:aa (2c0f:f030::1000:aa)  3.280 ms  3.326 ms  3.321 ms
 4  * * *
 5  * * *
 6  * * *
^C

But I can reach sites on the SANReN/TENET network:
Code:
> traceroute6 -I -l 2001:4200:7000:ffff:ffff:ffff:ffff:f001
traceroute6 to 2001:4200:7000:ffff:ffff:ffff:ffff:f001 (2001:4200:7000:ffff:ffff:ffff:ffff:f001) from 2c0f:f030:203:6f8:230:18ff:fecd:7343, 64 hops max, 20 byte packets
 1  2c0f:f030::1000:402 (2c0f:f030::1000:402)  3.431 ms  2.545 ms  3.337 ms
 2  2c0f:f030::1000:104 (2c0f:f030::1000:104)  3.251 ms  3.302 ms  3.226 ms
 3  2c0f:f030::1000:aa (2c0f:f030::1000:aa)  3.237 ms  3.317 ms  3.235 ms
 4  tenet.ixp.joburg (2001:43f8:6d0::216)  3.637 ms  3.605 ms  3.546 ms
 5  lt-0-1-0-0-isd1-pe1.net.tenet.ac.za (2001:4200::155:232:128:71)  3.595 ms  3.758 ms  3.753 ms
 6  et-0-1-0-0-pta2-pe1.net.tenet.ac.za (2001:4200::155:232:1:97)  4.898 ms  4.962 ms  4.900 ms
 7  et-0-1-0-0-pta1-pe1.net.tenet.ac.za (2001:4200::155:232:1:94)  5.436 ms  6.352 ms  5.397 ms
 8  mr3.ngei.csir.co.za (2001:4200:7000:ffff:ffff:ffff:ffff:f001)  5.352 ms  5.255 ms  5.145 ms
As a followup. I checked on the destination machine, orca.cids.org.za (2603:c026:4500:8001:a7f9:c1ba:e8ec:4d7f) and I can see traceroute6 and ping6 packets arrive and being responded to. So the problem is not the outgoing traffic, but the return traffic.
Evening, apologies for our delayed response here. Thanks for bringing this to our attention, if you can send me a reverse trace that will be great.
 
Evening, apologies for our delayed response here. Thanks for bringing this to our attention, if you can send me a reverse trace that will be great.

It is not consistent:
Code:
# traceroute6 -I -l 2c0f:f030:203:6f8:230:18ff:fecd:7343
traceroute6 to 2c0f:f030:203:6f8:230:18ff:fecd:7343 (2c0f:f030:203:6f8:230:18ff:fecd:7343) from 2603:c026:4500:8001:a7f9:c1ba:e8ec:4d7f, 64 hops max, 20 byte packets
 1  2603:c000:1900::8c5b:f816 (2603:c000:1900::8c5b:f816)  0.192 ms  0.117 ms  0.071 ms
 2  2a01:410:0:9:41:175:243:115 (2a01:410:0:9:41:175:243:115)  0.714 ms  7.216 ms  6.052 ms
 3  2a01:410:0:9:41:175:243:114 (2a01:410:0:9:41:175:243:114)  1.137 ms * *
 4  * * *
 5  *
    2a01:410:0:14::53 (2a01:410:0:14::53)  18.695 ms *
 6  * * *
 7  * * *
 8  * * *
 9  *^C

Code:
# traceroute6 -I -l 2c0f:f030:203:6f8:230:18ff:fecd:7343
traceroute6 to 2c0f:f030:203:6f8:230:18ff:fecd:7343 (2c0f:f030:203:6f8:230:18ff:fecd:7343) from 2603:c026:4500:8001:a7f9:c1ba:e8ec:4d7f, 64 hops max, 20 byte packets
 1  2603:c000:1900::8c5b:f815 (2603:c000:1900::8c5b:f815)  0.214 ms  0.193 ms  0.252 ms
 2  2a01:410:0:9:41:175:243:115 (2a01:410:0:9:41:175:243:115)  0.392 ms  0.485 ms  0.398 ms
 3  * * *
 4  2c0f:fe98:7:32::6 (2c0f:fe98:7:32::6)  1.173 ms  1.263 ms *
 5  * * *
 6  * * *
 7  * * *
^C
 
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