Web sQuad ISP - Feedback Thread #2

Hi @websquadza

Is it normal behaviour for traffic to be routed to Johannesburg first? I got my fibre connection with WebSquad today (Thank you so much), and I'm noticing that my latency to Cape Town is quite high, and my latency to the Netherlands is even worse. I'm based in Hartenbos (Mossel bay).

Here’s a traceroute to atomic.co.za [172.67.146.126] ISP in Cape Town:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 18 ms 18 ms 17 ms 100.102.0.221
3 18 ms 18 ms 17 ms 100.94.253.249
4 18 ms 18 ms 18 ms 100.99.197.14
5 19 ms 18 ms 18 ms 160.119.232.108
6 36 ms 35 ms 35 ms 100.99.99.7
7 38 ms 37 ms 37 ms cloudflare.ixp.joburg [196.60.8.198]
8 38 ms 39 ms 38 ms 197.234.240.29
9 38 ms 37 ms 38 ms 172.67.146.126

Could you please check whether this routing is expected?

Thanks!
 
What the devil is going on WebSquad?

Why is everything so erratic lately? I’m not really enjoying the experience as of late. Too many issues keep popping up.
 
Looney said:
What the devil is going on WebSquad?

Why is everything so erratic lately? I’m not really enjoying the experience as of late. Too many issues keep popping up.
Click to expand...
Have you had many separate issues? On my side its only been these 2 thus far - maybe there is some FNO stuff in the mix as well
 
Mzezman said:
Have you had many separate issues? On my side its only been these 2 thus far - maybe there is some FNO stuff in the mix as well
Click to expand...

Performance has just been erratic lately. Especially in the evenings. I can’t say if it’s WebSquad or the FNO, but I deal directly with WebSquad, not the FNO. That’s how it works.
 
Looney said:
Performance has just been erratic lately. Especially in the evenings. I can’t say if it’s WebSquad or the FNO, but I deal directly with WebSquad, not the FNO. That’s how it works.
Click to expand...
Most def - wasn't doubting - just seeking clarity.
 
PilgrimToHyperion said:
Ugh
Click to expand...
22Vanquish22 said:
Down again as well.
Click to expand...
PilgrimToHyperion said:
Is it my imagination or did it happen on the hour at 11am and now at 6pm? Sounds...scheduled.

Ta Ta Taaaaaaa!
Click to expand...
Looney said:
What the devil is going on WebSquad?

Why is everything so erratic lately? I’m not really enjoying the experience as of late. Too many issues keep popping up.
Click to expand...
BouncyNinja said:
Just died again :-/
Click to expand...
Evening all, apologies for the late reply. We had a team at Teraco until late this evening, and a configuration change led to a short outage just after 18:05pm, services were fully restored by 18:11. Apologies for the inconvenience caused.

We're still completing the post mortem on this morning's outage. Thank you for your patience and continued support.
 
Looney said:
Performance has just been erratic lately. Especially in the evenings. I can’t say if it’s WebSquad or the FNO, but I deal directly with WebSquad, not the FNO. That’s how it works.
Click to expand...
We haven't had any network wide issues of late; this would more likely be localised or FNO. Have you logged with support, we are the ISP yes, but we don't monitor every line for issues. Do you have any MTRs or the like to see if there is any packet loss when you experience issues?
 
websquadza said:
We haven't had any network wide issues of late; this would more likely be localised or FNO. Have you logged with support, we are the ISP yes, but we don't monitor every line for issues. Do you have any MTRs or the like to see if there is any packet loss when you experience issues?
Click to expand...

Sure I get that, I haven’t logged with support yet, it’s just something I’ve noticed the last few days. I’ll continue monitoring and if it gets worse I’ll log a ticket.
 
henkthehunter said:
Hi @websquadza

Is it normal behaviour for traffic to be routed to Johannesburg first? I got my fibre connection with WebSquad today (Thank you so much), and I'm noticing that my latency to Cape Town is quite high, and my latency to the Netherlands is even worse. I'm based in Hartenbos (Mossel bay).

Here’s a traceroute to atomic.co.za [172.67.146.126] ISP in Cape Town:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 18 ms 18 ms 17 ms 100.102.0.221
3 18 ms 18 ms 17 ms 100.94.253.249
4 18 ms 18 ms 18 ms 100.99.197.14
5 19 ms 18 ms 18 ms 160.119.232.108
6 36 ms 35 ms 35 ms 100.99.99.7
7 38 ms 37 ms 37 ms cloudflare.ixp.joburg [196.60.8.198]
8 38 ms 39 ms 38 ms 197.234.240.29
9 38 ms 37 ms 38 ms 172.67.146.126

Could you please check whether this routing is expected?

Thanks!
Click to expand...
Howdy, welcome and glad you're finally online!

You're running to CPT there, your next hop is a CPT based BNG. It seems Openserve might be routing a long way (up to Bloem, then back down the N1) from Hartenbos to CPT, 18ms is quite high. Could be a path failure going southbound. That website IP you're looking at is behind Cloudflare, so it's being hosted out of JHB. Try 1.1.1.1 or 9.9.9.9 to see something CPT based.
 
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