Web Squad ISP

websquadza

websquadza

WebSquad
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Cape Town Vumatel Upgrade Update: This morning's upgrade didn't go to plan (as some of you noticed). A maintenance window has been scheduled for Thursday morning 24 March, 3am - 6am for completion of the BNG upgrade. Thanks for your patience and understanding during this major upgrade window - it's all for the better as the BNG is being upgraded to a 100G platform!
 
websquadza

websquadza

WebSquad
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Joined
Mar 26, 2018
Messages
3,322
Concentric said:
@websquadza
With regard to the vuma 2 month upgrades, will it be automatic, or will we need to apply?
Click to expand...

Will be automatic. We're putting together final comms and sending out to clients later today or tomorrow latest.

We'll be business as usual over the next few weeks - Just working remotely. We're putting together updated Operating Procedures for this time based on feedback from our FNOs and other partners.
 
Concentric

Concentric

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Joined
Feb 16, 2017
Messages
1,028
websquadza said:
Free upgrades are only being pushed by Vumatel on the 1st. You can request a speed upgrade now, but this will be a change of service on their side and ours.
Click to expand...
I meant a change of service.
i requested and paid yesterday.
What would the eta be?

And again you have the most friendly and helpful staff.
I called yesterday, cant remember who i spoke to but she was so courteous and friendly even during the frenzy of yesterday.
Your quality of support is amazing
 
PsyWulf

PsyWulf

Honorary Master
Joined
Nov 22, 2006
Messages
16,574
Concentric said:
I meant a change of service.
i requested and paid yesterday.
What would the eta be?

And again you have the most friendly and helpful staff.
I called yesterday, cant remember who i spoke to but she was so courteous and friendly even during the frenzy of yesterday.
Your quality of support is amazing
Click to expand...
Normally it's same day for me,suspect the workload might have been killer yesterday
 
Chiller89

Chiller89

Well-Known Member
Joined
Jul 15, 2010
Messages
264
Morning @websquadza
Firstly, a quick thank you, personally had nearly 0 issues so far, and I can only imagine the type of load the networks are under at the moment.

One issue I do seem to be having is with Microsoft Teams calls.
For work, we are using multiple voice chat platforms, including Teams, WebEx and Discord.
Everything with WebEx and Discord is fine and crystal clear, but Teams calls in particular seem pretty low quality, and constantly get the "slow connection" popup.

Not 100% sure if this is Teams struggling, or something you wonderful folk could look at optimising?
If it's the other end I understand completely.

I took a capture of my traffic and during the call, could see traffic flowing to/from IP: 52.114.153.152.
Unfortunately don't have much more to go on from my side, but that does seem like a Microsoft IP.

Let me know if there is anything you can find that might improve that experience?

Speedtest to London attached, which seems normal to me, so I don't think there are any general international issues (at least that I can pick up).
 

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websquadza

websquadza

WebSquad
Company Rep
Joined
Mar 26, 2018
Messages
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Chiller89 said:
Morning @websquadza
Firstly, a quick thank you, personally had nearly 0 issues so far, and I can only imagine the type of load the networks are under at the moment.

One issue I do seem to be having is with Microsoft Teams calls.
For work, we are using multiple voice chat platforms, including Teams, WebEx and Discord.
Everything with WebEx and Discord is fine and crystal clear, but Teams calls in particular seem pretty low quality, and constantly get the "slow connection" popup.

Not 100% sure if this is Teams struggling, or something you wonderful folk could look at optimising?
If it's the other end I understand completely.

I took a capture of my traffic and during the call, could see traffic flowing to/from IP: 52.114.153.152.
Unfortunately don't have much more to go on from my side, but that does seem like a Microsoft IP.

Let me know if there is anything you can find that might improve that experience?

Speedtest to London attached, which seems normal to me, so I don't think there are any general international issues (at least that I can pick up).
Click to expand...

Morning and welcome! Thank you for the feedback, we appreciate it.

We're using Teams for our internal comms as well, and not picking up on any issues. But I don't see us connecting to the same server as you (as would be expected). However, we seem to be on an EU region and you seem much further based on that IP (US I presume). Unfortunately Microsoft handles all their own routing globally, we handover all Microsoft traffic on peering in JHB and CPT, and receive it back via the same routes. There could be some strain on their network/servers at some point. They have been under pressure with something like 40 million new signups last week alone (probably more now). I would suggest looking into having your Office 365 instance migrated to EU regions or if possible, South Africa. https://docs.microsoft.com/en-us/office365/enterprise/moving-data-to-new-datacenter-geos.
 
websquadza

websquadza

WebSquad
Company Rep
Joined
Mar 26, 2018
Messages
3,322
Concentric said:
I meant a change of service.
i requested and paid yesterday.
What would the eta be?

And again you have the most friendly and helpful staff.
I called yesterday, cant remember who i spoke to but she was so courteous and friendly even during the frenzy of yesterday.
Your quality of support is amazing
Click to expand...

Morning, thank you very much for the kind words. Forwarded them onto the team! I'll follow up on your upgrade and see what we can do to get it sorted ASAP.
 
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