Web Squad ISP

[Seeyou]

Accelerator doesn’t do anything to UDP traffic (that’s what the games use). So won’t affect anything gaming wise. Impossible to opt out of accelerated traffic. Gaming is probably down to last mile as you mentioned previously it’s about the same on VPNs.

Odd, I wonder what it is then. I don't remember seeing it previously, but the UDP traffic doesn't lie!

 

[SpiderGear]

Apologies for the delay here. Had a chat to the team today. They have been monitoring your traffic patterns over the last week and a half since we implemented the restriction and will revert after 14 days from the initial implementation, so on Monday.

Thanks for the email. So contrary to what you are saying above you will not be lifting the international throttling on my line as I'm still in breach of your FUP.

You need to relook at your 1Gbps service as this is no longer a lite package as you claim on your website, but a mainstream package offered by everyone without any throttling/FUP.

 

[websquadza]

Thanks for the email. So contrary to what you are saying above you will not be lifting the international throttling on my line as I'm still in breach of your FUP.

You need to relook at your 1Gbps service as this is no longer a lite package as you claim on your website, but a mainstream package offered by everyone without any throttling/FUP.

There's no contradiction above; we've reviewed your traffic after 14 days and provided our feedback as it hasn't changed - we didn't take the decision lightly.. FNOs don't mandate the product we sell and the restrictions we place to protect our network, we do.

 

[websquadza]

Odd, I wonder what it is then. I don't remember seeing it previously, but the UDP traffic doesn't lie!

This is true. The fragmentation issue we see on Octotel could be increasing the amount of dropped frames and rubber banding (packets arrive out of order/rebuilt poorly). There's still no acknowledgement that this is an issue from their side.

Speaking of the accelerator, there's an upgrade scheduled this coming week which will help @DrJohnZoidberg and others with IPv6 traffic - Turns out the product version we have doesn't do anything for v6 traffic (despite being told it did).

 

[SpiderGear]

There's no contradiction above; we've reviewed your traffic after 14 days and provided our feedback as it hasn't changed - we didn't take the decision lightly.. FNOs don't mandate the product we sell and the restrictions we place to protect our network, we do.

Ok great, thanks for clearing that up.
Time to move to another ISP that does not have a FUP on uncapped 1Gbps products. Please release my line when the request comes through.

 

[Soul Assassin]

Now I really want to know how much you used that an ISP had to actually tell you stop it.

 

[abudabi]

Lol.. yeah me too!

Don't all ISPs have a FUP on the 1GB package... I'm sure they reserve the right to limit?

 

[RazorCPT]

Now I really want to know how much you used that an ISP had to actually tell you stop it.

Agreed. @SpiderGear what on earth did you do?

 

[Looney]

Bloody hell, how much did you use? Did you download all the porn from the internet?

 

[Looney]

@websquadza can you please advise what Websquad considers abuse of a 1gig line. Asking for a friend.

 

[SpiderGear]

Now I really want to know how much you used that an ISP had to actually tell you stop it.

Lol.. yeah me too!

Don't all ISPs have a FUP on the 1GB package... I'm sure they reserve the right to limit?

Agreed. @SpiderGear what on earth did you do?

Bloody hell, how much did you use? Did you download all the porn from the internet?

I synced a few lists on Sonarr and downloaded added a bunch of content to my Plex library.

My 95th percentile usage over 7 days was 188 Mbps. Apparently my usage of NNTP was considered a breach of fair usage!

So if you do use Sabnzbd or NZBget or similiar on your 1Gbps line, be warned, they are watching you and will throttle your speed!

 

[Looney]

I synced a few lists on Sonarr and downloaded added a bunch of content to my Plex library.

My 95th percentile usage over 7 days was 188 Mbps. Apparently my usage of NNTP was considered a breach of fair usage!

So if you do use Sabnzbd or NZBget or similiar on your 1Gbps line, be warned, they are watching you and will throttle your speed!

Oh ok, then I don't have to worry. I only torrent porn.

 

[SpiderGear]

@websquadza can you please advise what Websquad considers abuse of a 1gig line. Asking for a friend.

In my instance it was a sustained usage of 200Mbps of my 1Gbps line using NNTP.

 

[Soul Assassin]

Oooh so it wasn't so much the amount, it was how you were doing it.

 

[linear]

FYI here is some IPT pricing I've seen previously from Hurricane Electric -

100 Mbps on GigE @ $6/Mbps = only $600/month USD with a $0 setup.
200 Mbps on GigE @ $5/Mbps = $1,000/month USD with a $0 setup.
1 Gbps on GigE @ $3/Mbps = $3,000/month USD with a $0 setup.
2 Gbps on 10GE @ $2.50/Mbps = $5,000/month USD with a $0 setup.
10 Gbps on 10GE @ $2.20/Mbps = $22,000/month USD on a 1 year term with a $0 setup.
10 Gbps on 10GE @ $1.75/Mbps = $17,500/month USD on a 2 year term with a $0 setup.
10 Gbps on 10GE @ $1.55/Mbps = $15,500/month USD on a 3 year term with a $0 setup.


So 200mbps of international transit costs the ISP about $1,000 per month - not too hard to understand why a FUP is in place. Even if they pay 50% of this - the economics are easy to grasp

 

[websquadza]

My 95th percentile usage over 7 days was 188 Mbps. Apparently my usage of NNTP was considered a breach of fair usage!

To be clear, this has been your 95th percentile usage with the FUP implemented, not before, and not specific to a protocol. Which is more than fair considering, a) we reserve the right to implement a FUP on the 1G service if we deem it to be in the interest of our network and our clients (which it was and has been acknowledged) b) The FUP didn't stop you from continuing with your sync over the past two weeks, it just "slowed" you down to a sustained 200 Mbps with 1 Gbps access to anything else.

So if you do use Sabnzbd or NZBget or similiar on your 1Gbps line, be warned, they are watching you and will throttle your speed!

We don't monitor traffic types. Your traffic looked more like someone running a WISP from home (yes, this happens) than a home user, which is what triggered our investigation. FNOs are strict about aggregation, so we do need to monitor for that.

 

[ijacobs3]

Got some funkyness happening since upgrading to the 1000/200 package @websquadza , usually i can download from my nas at the full 200MB/s from work , but since upgrading, its not so fresh


I've tried this from multiple places ( friends) and it does the same all over
Think i want to downgrade back to 200/200

 

[r00igev@@r]

@websquadza can you please advise what Websquad considers abuse of a 1gig line. Asking for a friend.

Running a data centre from your garage?

 

[r00igev@@r]

We don't monitor traffic types. Your traffic looked more like someone running a WISP from home (yes, this happens) than a home user, which is what triggered our investigation. FNOs are strict about aggregation, so we do need to monitor for that.

If I could figure out how to stop losing wifi kit mounted on my roof to lightning I'd start up my WISP again. Highest house in 4ways.

 

[websquadza]

Got some funkyness happening since upgrading to the 1000/200 package @websquadza , usually i can download from my nas at the full 200MB/s from work , but since upgrading, its not so fresh
View attachment 1107904

I've tried this from multiple places ( friends) and it does the same all over
Think i want to downgrade back to 200/200

The changes are simply port speeds on the Vumatel side- nothing from our side that manages bandwidth based on packages- so I’d reckon the issue is more to do with the path or some other factor and will be the same across the board. Please escalate this to support so we can help figure it out. We’ve also had to get a few lines re-provisioned as there seem to be some teething issues with the new package profiles. I’m not sure if you’ve mentioned the above in your open ticket- but if you can just respond on the ticket quickly- I’ll ask someone to check it for you.