Web Squad ISP

Status
Not open for further replies.
should also say that i've been frustrated a few times when there's a seemingly unresolvable problem or a service agent that just parrots stuff back to me, but these are isolated and uncommon. overall, the websquad experience has been pretty seamless and trouble free, especially compared to prior contracts. you guys don't hear from me unless there's a **** up but i recommend you to pretty much everyone.



that said, please don't forget about the current problem, just because i'm feeling grateful right now :)
 
Last edited:
mystic007 said:
@websquadza I am having issues with slow speeds and loss of connectivity for the 3rd day in a row now. See ticket 576199

Please fix this or I will have to look for another ISP!
Click to expand...
Been there and got the shirt. Same ol same ol.
I have given up logging tickets. Contract ends end November so I'm out. No service since Friday.
Go figure.
 
jnbdubcee said:
Been there and got the shirt. Same ol same ol.
I have given up logging tickets. Contract ends end November so I'm out. No service since Friday.
Go figure.
Click to expand...
As has been said before, if you don't want to assist troubleshooting, we can't do much. Got a ticket number or reference for your link down? We can't repair a down service if it's not reported.
 
Last edited:
websquadza said:
As has been said before, if you don't want to assist troubleshooting, we can't do much. Got a ticket number or reference for your link down? We can't repair a down service if it's not reported.
Click to expand...
You mean to tell us your all seeing crystal ball isn't working :D

On a more serious note, anyone have any ideas on how to implemenet usage tracking? (Vumatel Trenched)

I'd just like to have an idea of what I use every months, for bragging purposes of course.
 
Diesal said:
You mean to tell us your all seeing crystal ball isn't working :D

On a more serious note, anyone have any ideas on how to implemenet usage tracking? (Vumatel Trenched)

I'd just like to have an idea of what I use every months, for bragging purposes of course.
Click to expand...
:ROFL:That crystal ball... if only.

I'll ask the team for some ideas. What router are you using? Would be ideal to have this tracked at a hardware level.

On this note, we are planning a project for late Q1 2023 to better manage trenched IP allocations (very early planning stages); a by product/feature of this *could* include a link to our radius, which will then tally up the bytes as they pass through.
 
<Sigh> I am having the same issue.

I have logged yet another ticket ref 670804.

I am seriously considering changing ISPs
 
rvanwyk said:
Curious, does that mean all traffic going through INX?
Click to expand...
Partly, part of it is spread over all other exchanges (NAP KZN/CPT/DINX/CINX/JINX). Issue tonight is the dual NAP drop. Re-convergence and BGP expiry (180s) meant that some traffic was unfortunately dropped for a while - by design of BGP.

websquadza said:
We are aware of an issue at NAP, our ports are down. We are investigating and have already contacted NAP. Updates to follow
Click to expand...

We're back up on one interface and a team is off to Teraco to look into the second interface now.
 
JHB Update:
One of our edge routers in JHB locked up this evening. This would usually not be an issue (besides a few packets lost during reconvergence). However, our secondary NAP service was affected by a separate incident, shutting down its port. The immediate effect was two reconvergence events, as these were not simultaneous (resulting a prolonged null routing situation), and degraded performance with high latency and reduced speeds as some traffic found unfavourable return paths. The second NAP service was restored rapidly and paths restored.
Our teams are working hard to ensure improved general stability in the network and deliver on the service level you are accustomed to from Web sQuad. Thank you for your continued support.
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X