Web Squad ISP

H

Hingisp

Well-Known Member
Joined
Jul 4, 2019
Messages
212
websquadza said:
First let me start off by apologising to you for last night's outage - we pride ourselves in having built a resilient, independent network, but a small part of it has let us down in a big way yesterday.

What happened?
Last night's (28 August 2019) issue was a result of our upstream's switches going into a constant flapping (service turning up and down) state between 20:30 and 00:45. The vendor is still investigating the cause.

Both our protected route between JHB and Cape Town as well as International Transit from this vendor are provided via a redundant link at our Cape Town node, from these affected switches. This meant that some transit traffic bound for our network was couldn't make it to where it needed to go, both in Cape Town and in some cases, nationally. In addition, services like AWS which we pick up in Cape Town primarily, were affected for a short while until we forced these to JHB.

What are we doing about it?
We are bringing up new National routes between Cape Town and Johannesburg that we will manage entirely. Web sQuad are one of the most diversely connected ISPs locally, with multiple transit providers, and we are restructuring this design so that a single provider can't adversely affect a users' experience to the extent it did yesterday. We have also terminated all services with the affected vendor.

What's the way forward?
Our upgrade path to ensure you're not affected again is as follows:
  • We are establishing a new, fully protected JHB-CPT circuit with immediate effect. We are awaiting the installation of a few nuts and bolts today and tomorrow and we will immediately migrate the L2 service away from our current vendor - this will completely eliminate any risk associated with the switches in question. We are working to have this process completed by early next week
  • Our largest international transit provider will switch their handoff to Cape Town instead of Johannesburg later next week
  • A new transit provider will be brought up in both Cape Town and Johannesburg during September
In closing, I want to assure you that ensuring optimal connectivity and the highest standards of uptime and support are a core principle at Web sQuad. We know that the above upgrades will provide you with the best possible experience going forward and we look forward to remaining your preferred service provider in the future!
Click to expand...
Thank you kindly for this feedback, it is highly appreciated and definitely going an extra mile. You are certainly at the forefront of my fibre experience.
 
Concentric

Concentric

Expert Member
Joined
Feb 16, 2017
Messages
1,028
@websquadza
I cant pay my invoice, via payfast
Ticket:
#475494

Oops!
Something went wrong and we couldn't process your request.
Please go back to the previous page and try again.
Error: Call to undefined function getInvoiceStatus() in /home/websquad/public_html/mywebsquad/whmcs/html/includes/hooks/payfastviewinvoice.php:58
Stack trace:
#0 /home/websquad/public_html/mywebsquad/whmcs/html/includes/hookfunctions.php(0): oneClickPayment(Array)
#1 /home/websquad/public_html/mywebsquad/whmcs/html/includes/clientareafunctions.php(0): run_hook('ClientAreaPageV...', Array)
#2 /home/websquad/public_html/mywebsquad/whmcs/html/viewinvoice.php(0): outputClientArea('viewinvoice', true, Array)
#3 {main}
Click to expand...
 
L

lestoran

Senior Member
Joined
Dec 30, 2007
Messages
834
So woke up to being connected to WebSquad Sunday morning despite being late with the docs.

Could tell the difference immediately:
  • Browsing is noticeably faster
  • Speedtest result is the same but it ramps up to line max within a second where Cool Ideas took several
  • Downloads ramp up to line max speed in seconds and stay there - with Cool Ideas I mostly got half speed or took a long time to get to full.
  • Report from one of the kids that Fortnite games start up faster.
Real happy so far!
 
websquadza

websquadza

WebSquad
Company Rep
Joined
Mar 26, 2018
Messages
3,322
MDE said:
@websquadza any news on when you'll be live with Octotel?
Click to expand...

Will have final feedback and deployment timelines for Octotel, Frogfoot and MFN Networks within the next 3 weeks. Our apologies for the delay on these and thank you for the constant follow ups- looking forward to welcoming you.

On a side note, SADV, Blitz Fibre, LinkLayer, Link Africa and DNATel fibre networks going live during September/October 2019. Announcements to follow
 
websquadza

websquadza

WebSquad
Company Rep
Joined
Mar 26, 2018
Messages
3,322
IPv6 Update: we’re happy to announce that we’re trialling production IPv6 Dual stack on FTTH. Only available on PPPoE networks (sorry Vumatel trenched clients, lack of network support for now means we’ll need to wait). Please PM me if you’re keen to join the trial.

We have a MikroTik setup guide ready to go. Please let me know what router you are using so we can ensure IPv6 support and assist with deployment.
 
websquadza

websquadza

WebSquad
Company Rep
Joined
Mar 26, 2018
Messages
3,322
Meester said:
Perhaps an IPv6 Tunnelbroker available for us on Vumatel Trenched/ActiveEthernet??
Click to expand...

I'm in the same boat, on Vumatel trenched myself. You offering to set one up for us? ;) We're playing around with SIT implementation for now. Once we have that set up, we'll test automation.
 
M

Meester

Well-Known Member
Joined
Feb 28, 2007
Messages
141
websquadza said:
I'm in the same boat, on Vumatel trenched myself. You offering to set one up for us? ;) We're playing around with SIT implementation for now. Once we have that set up, we'll test automation.
Click to expand...

Hmmm... you have the equipment in (preferably in CapeTown), then I can start working on it afterhours ;)
 
S

Senshi

Well-Known Member
Joined
Mar 15, 2005
Messages
466
Twitch streaming really bad for me tonight, going between buffering, 240p, back to source (1080p for a few seconds), back to buffering.

Anyone else experiencing this? Roodepoort, Vumatel Aerial.
 
G

Gambit

Expert Member
Joined
Apr 26, 2005
Messages
1,622
websquadza said:
IPv6 Update: we’re happy to announce that we’re trialling production IPv6 Dual stack on FTTH. Only available on PPPoE networks (sorry Vumatel trenched clients, lack of network support for now means we’ll need to wait). Please PM me if you’re keen to join the trial.

We have a MikroTik setup guide ready to go. Please let me know what router you are using so we can ensure IPv6 support and assist with deployment.
Click to expand...

Is there any indication/feedback from Vumatel when they might support IPv6 on their trenched network?
 
websquadza

websquadza

WebSquad
Company Rep
Joined
Mar 26, 2018
Messages
3,322
Gambit said:
Is there any indication/feedback from Vumatel when they might support IPv6 on their trenched network?
Click to expand...

Nothing yet. We’ve received some great response from members here to get a tunnel of sorts up for trenched clients. Will be working on this and make it available as soon as it’s ready.
 
L

Leno

Expert Member
Joined
May 15, 2005
Messages
2,354
You may be the first FTTH isp to offer native ipv6

Once you live on Blitz I may be tempted to port

Are you allocating a /64?
 
You must log in or register to reply here.
Top