Web Squad ISP

[Seeyou]

Sorry for the late response here. Most timelines we were given last year have fallen behind by months (Various reasons for these delays) - which is frustrating to say the least. We are obviously working hard to implement these asap, and as soon as we have feedback from vendors we can start implementing accordingly.

Could've sworn I read this week somewhere. Oh well, things are running well enough at the moment

 

[Seeyou]

We’re also adding some fresh routes into the mix next week as soon as our core is out of freeze.

I knew I wasn't going nuts

 

[ghostRgg]

I knew I wasn't going nuts

Also did a double take, my eyes must be broken again.

 

[websquadza]

I knew I wasn't going nuts

Also did a double take, my eyes must be broken again.

These are specific to JHB. CPT we're still waiting.

 

[Leno]

Any problems reported with Openserve in PE?

Line died at 09:38 am

 

[websquadza]

Any problems reported with Openserve in PE?

Line died at 09:38 am

Nothing reported. Please send us a ticket.

 

[Leno]

Have opened a ticket

Could you also confirm if the pricing below on is vat incl or not as I am being charged R809 plus vat on a 20mbit

Openserve FTTH - Web sQuad

Connect with fast, low latency, uncapped, reliable FTTH on Openserve Fibre by Web sQuad. Sign up for 30 Mbps Home Fibre from just R 519 / month

websquad.co.za

 

[websquadza]

Have opened a ticket

Could you also confirm if the pricing below on is vat incl or not as I am being charged R809 plus vat on a 20mbit

Openserve FTTH - Web sQuad

Connect with fast, low latency, uncapped, reliable FTTH on Openserve Fibre by Web sQuad. Sign up for 30 Mbps Home Fibre from just R 519 / month

websquad.co.za

Pricing is incl VAT. Open a separate ticket with accounts and will make sure it's resolved asap.

 

[Leno]

Sorry seems my previous ticket didnt submit, have done it again

#510616​

Whats weird is the ethernet1 port shows as down, when I reboot the ONT it shows as up, but the moment the ONT has the PON and AUTH lights both on the ethernet port goes down

 

[Leno]

Pricing is incl VAT. Open a separate ticket with accounts and will make sure it's resolved asap.

Thanks, I have a recurring payment for the lower amount but the system shows them as paid, will open ticket anyway to clear it up

 

[Leno]

Back up and running thanks to your team!

The invoices have also been updated

 

[ghostRgg]

@websquadza please get back to me via DM when possible

 

[joburg_guy]

Good morning all. Are there any reported issues on the Vumatel network in Randpark Ridge (yet) this morning?

 

[joburg_guy]

Good morning all. Are there any reported issues on the Vumatel network in Randpark Ridge (yet) this morning?

We are back online

 

[SFW007]

any contact number for the AWS africa team ?
They keep f***king with the routes then i need to explain to my son who bugs me while am working
every 2nd day they seem to be messing with the routes

 

[Mr Scratch]

any contact number for the AWS africa team ?
They keep f***king with the routes then i need to explain to my son who bugs me while am working
every 2nd day they seem to be messing with the routes

Their NOC? Unless you're their customer they probably won't care too much. What issues with the routes are you having? Post a trace please.

 

[SFW007]

Their NOC? Unless you're their customer they probably won't care too much. What issues with the routes are you having? Post a trace please.

would love to post a trace , kids on a PS4

 

[Mr Scratch]

would love to post a trace , kids on a PS4

What game?

 

[SFW007]

What game?

Fortnite

 

[Soul Assassin]

And I assume it's everytime the Bahrain route goes away?