CrypticZA
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Packet loss starts in your fibre network and carries through
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Web Squad ISP
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If you perhaps found this thread via Google, and you are considering getting WebSquad - DON'T (especially if you are on Openserve). Full in-depth breakdown of my horrible experience the last year with @websquadza, including screenshots, network analytics, correspondence with support (or rather, the lack there of) etc, coming soon. Nothing as solid as paying an ISP R1399 a month for internet that's so shite you can't even place 1x Zoom call. And no, the issue isn't on my end, as a ICT sysadmin I would have obviously found any issues on my end. Feel free to DM me in the meanwhile if you are currently on the fence about going with WebSquad
I'm sorry to hear how you feel. I can assure you that the issue is being taken seriously.. If zoom calls were failing across our network, you wouldn't be the only one complaining. The issue here is the intermittemcy of your issue and Openserve's fairly opaque network. The loss originates before it reaches us. Our teams escalate, then things clear up and Openserve says the issue is resolved. Wash rinse repeat. I know this is hardly a great answer and I 100% understand the frustration. I have asked the team to focus on this and provide a quick response.
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Seems to start on a backhaul somewhere and looks like congestion. Issue here is when OP has difficult and escalates, the onward escalation takes longer and the issue vanishes
CrypticZA
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Yea had a friends with a similar issue on Metro where the issue only was in the evenings and they only provide support up until 7pm so when they tested it was always fine and just marked the ticket as resolved.
Diesal
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All good on my end.
daelm
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Back up, but much slower now.
Diesal
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Think you might be right, average speed on NNTP download dropped from 33.7 MB/s to 13.34 MB/s
daelm
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App, phone, about 15 feet away from the router. The top two were taken just after it started dropping. The bottom one, previously, consistent with other readings.
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Nothing this side, graphs for Vuma (you are vuma trenched as far as I remember?) last night don't show any large scale drops in traffic, so must have been more localised. If you're still struggling, please log a ticket so we can escalate.
We are down one route to EU since Friday due to a break on ACE, but shouldn't affect general traffic flows. I'll investigate this a little further
daelm
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Up and down this morning too. Keeps dropping for a few minutes and then returns.
daelm
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Definitely slower. This is wired, using the app.1000/200, Vumatel, trenched. @websquadza Dropping and reconnecting since 22h50 last night.
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22Vanquish22
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Hi @websquadza ,
Having inconsistent speed and latency for the last week or so.
I have raised a ticket when the issue first occurred. ticket #271997
Having inconsistent speed and latency for the last week or so.
I have raised a ticket when the issue first occurred. ticket #271997
Please log a ticket so we can escalate to Vuma. There's packet loss right through to the handover with us and it carries through. Likely a congested backhaul and last night's outage could have been a failure on a dwdm circuit.
Will ask the team to follow up. These kinds of issues take longer to resolve as there's continuous pushback from their tier 1 support team. That said, we do follow up and put continued pressure.
daelm
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I've asked the team to escalate this to OS
22Vanquish22
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Hi @websquadza,
Please advise on ticket #271997
Im not taking joy to the responses given I have provided necessary info intially and we still continue going to square one.
My line has been unstable since the infrastructure changes done in Kemton Park Vumatel trenched. Before that the line was stable.
At times we have to switch to lte just to work
Please advise on ticket #271997
Im not taking joy to the responses given I have provided necessary info intially and we still continue going to square one.
My line has been unstable since the infrastructure changes done in Kemton Park Vumatel trenched. Before that the line was stable.
At times we have to switch to lte just to work
Senshi
Well-Known Member
Anyone else getting a ton of packet loss to EU based servers (Apex Legends, Blizzard/StarCraft II and Twitch)?
Local is fine, but international is very poor, has been like that for the last day or 3. @websquadza anything up your side or is it further up the "chain" ?
Vumatel Aerial, Westrand Roodepoort.
Local is fine, but international is very poor, has been like that for the last day or 3. @websquadza anything up your side or is it further up the "chain" ?
Vumatel Aerial, Westrand Roodepoort.
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