Web Squad ISP

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websquadza said:
Outage seems to be Reflex (old AEX) related. Affecting Evotel, Vumatel, Netstream and Openfibre
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The irony, taken from their website, "Reflex fibre is built with high redundancy. We use Ethernet Ring Protection Switching (ERPS) for all of our metro networks and this allows us to tolerate any kind of failure in the fibre network. If we lose one part of the core network, then traffic is automatically re-routed to another part of the network."
 
Vuma/Evotel/OpenFibre JHB update: We are seeing services restore across the board. It looks like the common cause has been resolved.
 
MDE said:
The irony, taken from their website, "Reflex fibre is built with high redundancy. We use Ethernet Ring Protection Switching (ERPS) for all of our metro networks and this allows us to tolerate any kind of failure in the fibre network. If we lose one part of the core network, then traffic is automatically re-routed to another part of the network."
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2nd time in as many months if I'm not mistaken :whistling:
 
websquadza said:
Quite useful in fact, thank you - this shows that MTN (and likely Vodacom) are using PNI (private hard wired links to Google). We (and most ISPs) peer with Google over NAP and JINX's fabrics (hop 6).. Generally, we're noticing cached content load almost instantly, and uncached content (or anything that relies on Google peering traffic) taking a little longer.



@darrencon you're on a GPON link if I remember, If you don't have IPv6 enabled on your router, please do try enable it (PM me if you need assistance). Let me know if you notice any difference? (v6 traffic is currently being served via our JINX peering for A/B testing). @ijacobs3 I can assist on trenched but you need a router that supports 6in4 tunnelling (eg. Mikrotik or Ubiquity)

We believe the above might point to a possible issue on the Google's peering side. PNIs get around routing and peering capacity constraints by routing traffic over dedicated interfaces. Google, Netflix, Facebook, Microsoft (and 450+ other networks) peer at NAP. This issue is not generalised to other peers, rather specific to Google, so this points to something more specific, and something we've seen a few times in the past year.

That said, we are reaching out to Google NOC for some feedback, looking at performance differences between NAP and JINX and will investigate this further.
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@websquadza sure I can enable IPV6 will do it tonight and let you know if I see any difference.
 
darrencon said:
I enabled IPV6 and youtube on my apple tv is super fast!!! Thanks
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Web Squad, please help, I am trying to turn on the IPV6 settings on my Cudy router but it just says IPV6 not connected, not sure if there are specific settings that I have to enter to enable it? Want to test and see if Google Services run better, thanks
 
Zodiak said:
Web Squad, please help, I am trying to turn on the IPV6 settings on my Cudy router but it just says IPV6 not connected, not sure if there are specific settings that I have to enter to enable it? Want to test and see if Google Services run better, thanks
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As far as I remember, you moved to a Vuma trenched link? Unfortunately Vuma trenched doesn't support native v6 yet. they are currently testing it from the most recent update we received, but only on larger ISPs. You'd think you test on a small subset, and with a v6 focussed network, but hey, who are we to say? Native v6 isn't far from general production on Vumatel.

Our workaround is running an IPv6 tunnel broker. Basically we run IPv6 traffic over IPv4 (6in4).

The Cudy router won't natively support 6in4 tunnelling. The router supports OpenWRT, which could be a way of implementing this, but I haven't tried this and don't have a guide on how to get it right.

ijacobs3 said:
@websquadza dont suppose selecting use dhpc for v6 well work?
View attachment 1484441
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Similarly, you will need to use a 6in4 tunnel. First step is to request a tunnel (we need to manually set this up for you), and then we will send you a script that you can SSH into your router and configure.
 
websquadza said:
As far as I remember, you moved to a Vuma trenched link? Unfortunately Vuma trenched doesn't support native v6 yet. they are currently testing it from the most recent update we received, but only on larger ISPs. You'd think you test on a small subset, and with a v6 focussed network, but hey, who are we to say? Native v6 isn't far from general production on Vumatel.

Our workaround is running an IPv6 tunnel broker. Basically we run IPv6 traffic over IPv4 (6in4).

The Cudy router won't natively support 6in4 tunnelling. The router supports OpenWRT, which could be a way of implementing this, but I haven't tried this and don't have a guide on how to get it right.



Similarly, you will need to use a 6in4 tunnel. First step is to request a tunnel (we need to manually set this up for you), and then we will send you a script that you can SSH into your router and configure.
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Quite right, I am on Vuma, so seems as if I will have to wait for them to implement native v6, thank you
 
Slowmax is battling to stream smoothly when watching sport. Keeps buffering every now and then.
 
JOEY_8 said:
Slowmax is battling to stream smoothly when watching sport. Keeps buffering every now and then.
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Have you logged a ticket with us yet? I know I asked you to do the same for your Youtube issue. Seems there may be something else at play here.
 
Related, @websquadza Brightlink (?) now has an agent call me three times a day to ask me if "my fiber is working" and then to have no idea what to say when I ask questions about it. (There's no other actual activity involved.) Been going on for a week. The agent doesn't seem to be in contact with anyone else in that office, because I get other calls with contradictory messages. Gets tiresome.

Don't mean to be ungrateful, but it would be a blessing if you could get across to VT that the correct binary is (a) fix it or (b) don't fix it, and that having a call center operator make random scheduled calls that don't resolve onto anything isn't on that list.
 
daelm said:
Related, @websquadza Brightlink (?) now has an agent call me three times a day to ask me if "my fiber is working" and then to have no idea what to say when I ask questions about it. (There's no other actual activity involved.) Been going on for a week. The agent doesn't seem to be in contact with anyone else in that office, because I get other calls with contradictory messages. Gets tiresome.

Don't mean to be ungrateful, but it would be a blessing if you could get across to VT that the correct binary is (a) fix it or (b) don't fix it, and that having a call center operator make random scheduled calls that don't resolve onto anything isn't on that list.
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In addition: Second agent promised a service call last Friday. Did not pitch up, did not call to postpone. Arrived, unannounced, Sunday 16h00, as I was leaving. Required me to cancel my appointment.

Third person called, promised a follow up Wednesday (today). Did not call again. Did not pitch up. Agent who makes regular calls did not know about either visit. Did not know name of person supposed to arrive.

I don't expect them to improve, so that's not what my point is. But I think it's useful for you to know how VT and it's outsourced providers are actually dealing with the issues you raised with them.
 
Hi. Haven't been on the forum for some time so I do apologise if my question has been answered already. I wanted to know if/when the Metrofibre speed upgrades are going to kick in? I'm not exactly sure if all their customer are eligible or if it's only their MFN direct customers. Thanks!
 
daelm said:
In addition: Second agent promised a service call last Friday. Did not pitch up, did not call to postpone. Arrived, unannounced, Sunday 16h00, as I was leaving. Required me to cancel my appointment.

Third person called, promised a follow up Wednesday (today). Did not call again. Did not pitch up. Agent who makes regular calls did not know about either visit. Did not know name of person supposed to arrive.

I don't expect them to improve, so that's not what my point is. But I think it's useful for you to know how VT and it's outsourced providers are actually dealing with the issues you raised with them.
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We're addressing these with SDM, thank you for bringing it to our attention.
 
DRello said:
Hi. Haven't been on the forum for some time so I do apologise if my question has been answered already. I wanted to know if/when the Metrofibre speed upgrades are going to kick in? I'm not exactly sure if all their customer are eligible or if it's only their MFN direct customers. Thanks!
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  • MFN updates for ISPs are as follows:
    200 Mbps Upgraded to 400 Mbps permanently - from 1 Feb 2023.
  • 50 and 100 Mbps will be upgraded to 400 Mbps for free until 31 May 2023. Upgrades are in progress.
  • 1 Gbps package discounts coming
  • Our commercial team are updating commercials and will send out comms accordingly
  • Unfortunately MFN haven't provided ISPs the same upgrades they are providing directly at this point.

Update: All 50 and 100 Mbps service upgrades are complete. Just a heads up, if your router has a 100 Mbps WAN port, reach out to our support team for upgrade options.
 
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