WebAfrica Capped ADSL

rrh said:
What was running more-or-less perfectly during October is, since the beginning of November, no longer working.

Definitely not a capacity issue - unless you are implying a reduction in the bandwidth WA purchases from IS ?
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I'm implying people are running their lines "hotter" since the free cap increases which is causing congestion on the pipe they get from IS I would assume, kinda like what happened to Afrihost.
 
wingnut771 said:
I'm implying people are running their lines "hotter" since the free cap increases which is causing congestion on the pipe they get from IS I would assume, kinda like what happened to Afrihost.
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Hi,

Thank you for bringing this over to our attention.

Can you kindly PM your account details and our DSL team will be in touch.

Apologies for any inconvenience which this has caused.
 
^So the problems are isolated and can be rectified by your DSL team? Pity it takes them 24 hours to reply to a new ticket or an email :/
 
rrh said:
What was running more-or-less perfectly during October is, since the beginning of November, no longer working.

Definitely not a capacity issue - unless you are implying a reduction in the bandwidth WA purchases from IS ?
Click to expand...
Same here... I was away for the first part of the month and the last week my connection has been incredibly sluggish. Today I logged onto the dashboard to check how much cap I have left and noticed the increased allotment, which brought me here to find out when that occurred. I have no doubt the increase in cap and degradation in bandwidth quality are related.

Fact of the matter is if I'm paying for a business capped product and I'm struggling to use an RDP session over VPN I've got issues and the product is no longer suitable for my needs. It's also hard to believe that you have to reach out to support to request they look into it for you. It should just work.

I'm in the same boat as the other user who noted, give me back the old speed and cap... This is no longer a business product :(
 
Another poor night of speeds

Monday night 20:05; Capped account 10 meg line; DL from news servers - paid and free

Flying along at 25% capacity of the line. Another frustrating evening and no improvements even though I was told last week Monday that things should be better. :(

I should not be surprised that WA rushed into something without being able to deliver.

Give me back my lower cap and proper speeds!! Why mess with something that was working just great :cry::cry:
 
Fulton17 said:
Monday night 20:05; Capped account 10 meg line; DL from news servers - paid and free

Flying along at 25% capacity of the line. Another frustrating evening and no improvements even though I was told last week Monday that things should be better. :(

I should not be surprised that WA rushed into something without being able to deliver.

Give me back my lower cap and proper speeds!! Why mess with something that was working just great :cry::cry:
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What package are you on? I am on Home Capped Pro and I stream and download all the time without speed issues, even since the upgrades to the packages.

Also, what are these free news servers you speak of? :)
 
AdrianH said:
What package are you on? I am on Home Capped Pro and I stream and download all the time without speed issues, even since the upgrades to the packages.

Also, what are these free news servers you speak of? :)
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I am on the basic home capped account, so not in your league. Pleased you are getting hassle free service. Last night my DL's were running at about 25% of capacity but at leats in DL+ time were going pretty much full speeds

WA / IS has a new server
news.isdsl.net and news.wa.co.za

Hope this helps

I also have an astraweb account and run both free and paid to get better speeds
 
Anybody having issues connecting to the Internet this evening? Getting a page cannot be displayed error, checked the router and the Internet icon is red, tried rebooting same thing.
 
SiR_BP said:
Anybody having issues connecting to the Internet this evening? Getting a page cannot be displayed error, checked the router and the Internet icon is red, tried rebooting same thing.
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is your ADSL Line syncing and connected?
 
Yep, DSL is up and syncing. On the router the "connection status" just said connecting.

There's no dial tone on the landline as well
 
Hein69 said:
Hi WA

Did something change or so? My ping is a bit higher than normal and always between 9-11ms
http://netgauge.ookla.com/share/328599172.png
Edit: Did a tracert and its 40 ping to my exchange, must be something in the area
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You on VDSL? Telkom seemed to have changed from annex B to annex A. My base latency has gone up from 12 to 20 because of it. Get 19ms to my exchange now :/
 
image132 said:
You on VDSL? Telkom seemed to have changed from annex B to annex A. My base latency has gone up from 12 to 20 because of it. Get 19ms to my exchange now :/
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I am also on VDSL yes, ping to my exchange is 25 atm. Miss my old ping :(
 
Can the number to dial to cancel products and services please be corrected? The current number listed - 0860 009558 does not work.

Please correct it and either post or pm me the correct number to cancel my service.

PS: Requiring people to phone to cancel a service is retarded in 2016 FYI.
 
Hein69 said:
What on earth is going on with the speed tonight?
I speedtest(http://netgauge.ookla.com/share/377011190.png) at full speed, IDM and steam doesn't want to go above 600kb/s.
Did exactly the same last night this time.
Edit: Other ISP's runs full speed on IDM, steam and Youtube.
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Hi Hein69,

Are you still having issues? If you are drop me a PM with your account details and I will have a look.

Thanks
 
Orihalcon said:
Can the number to dial to cancel products and services please be corrected? The current number listed - 0860 009558 does not work.

Please correct it and either post or pm me the correct number to cancel my service.

PS: Requiring people to phone to cancel a service is retarded in 2016 FYI.
Click to expand...

Hi Orihalcon,

I've just tested the number and its working. It could have just been an issue at the time of your call but I've asked our team to check the logs.

Have you managed to get assistance though?
 
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