WebAfrica Capped ADSL

[Webafrica Helper]

Your internet is so rubbish, even your own website gives and error. Netflix can't even stream.

Error 524 Ray ID: 240115ed895515ec • 2015-11-04 14:44:15 UTC
A timeout occurred

Hi AdrianH,

Please PM us your account details so we can assist?

 

[jeppe777]

Considering moving my Home Capped account to a Business Capped...

Is it worth it?

 

[biometrics]

Considering moving my Home Capped account to a Business Capped...

Is it worth it?

Our experience with Business Capped was good since we moved from AH a few months ago but the last two weeks of October was not good.

 

[Webafrica Helper]

Thanks WA I now have 240Gigs worth of data a month this just made my day

This is what we like to hear We're glad to hear that we've made your day!

Now blow the internet up

 

[Webafrica Helper]

Considering moving my Home Capped account to a Business Capped...

Is it worth it?

It's absolutely worth it - if you are looking for a higher priority account during business office hours.

 

[biometrics]

And here we go again, getting 25% (or less) of my line speed on a BUSINESS CAPPED account.

Was considering cancelling my cancellation but this is not acceptable on a Business Capped account.

Pathetic.

 

[snail112]

What is up with the "new" usage page on the portal?

Is the capped accounts now all "Business Static Uncapped VDSL: 40mbps Pro" accounts?

What is the rolling window for these accounts?

 

[The_Imp_ZA]

What is up with the "new" usage page on the portal?

Is the capped accounts now all "Business Static Uncapped VDSL: 40mbps Pro" accounts?

What is the rolling window for these accounts?

The free 1+1GB account I have with them is showing the same. Have I just received an Uncapped account for free?

 

[rrh]

What is up with the "new" usage page on the portal?

Is the capped accounts now all "Business Static Uncapped VDSL: 40mbps Pro" accounts?

What is the rolling window for these accounts?

I spoke to WA support. It's a problem on their side ...

 

[SiR_BP]

Looks to sorted now... Check last night and it showed "Business Static Uncapped VDSL: 40mbps Pro" but this morning it back to the normal console (capped).

 

[AdrianH]

Looks to sorted now... Check last night and it showed "Business Static Uncapped VDSL: 40mbps Pro" but this morning it back to the normal console (capped).

I noticed the same issue. Problem now is that my ussge is incorrect. Everything is classified as anytime data, even the data used between 12 and 6.

 

[Webafrica Helper]

I noticed the same issue. Problem now is that my ussge is incorrect. Everything is classified as anytime data, even the data used between 12 and 6.

Hi AdrianH,

As per our discussion, we've escalated this matter to our Developers to investigate and someone will be contacting you after 9am tomorrow with feedback.

 

[AdrianH]

Hi AdrianH,

As per our discussion, we've escalated this matter to our Developers to investigate and someone will be contacting you after 9am tomorrow with feedback.

I have not received the callback at 9AM like I was told yesterday As per our discussion

 

[AdrianH]

Hi AdrianH,

As per our discussion, we've escalated this matter to our Developers to investigate and someone will be contacting you after 9am tomorrow with feedback.

I have not received the callback at 9AM like I was told yesterday As per our discussion

Still waiting for the callback. Wow, Web Africa is a useless company.

 

[maumau]

PM sent to WA helper re billing.

Please help if you can. Can't get through by phone, obviously their billing dept is up the spout.

JEEEZUZ what a useless company

 

[Webafrica Helper]

PM sent to WA helper re billing.

Please help if you can. Can't get through by phone, obviously their billing dept is up the spout.

JEEEZUZ what a useless company

Hi,

I've replied to your PM - please let me know if there's anything else that you need assistance with.

 

[AdrianH]

Hi,

I've replied to your PM - please let me know if there's anything else that you need assistance with.

Maybe you can give me a reason why MK told me he would phone me around 1pm today, but didn't.

Oh wait, because WA are a bunch of dishonest people that do not understand the first thing about support or customer service.

 

[Wall]

No one answers at your cancellation dept.

I've on the phone for 5 minutes now !

 

[wingnut771]

No one answers at your cancellation dept.

I've on the phone for 5 minutes now !

Try first thing in the morning (8:05), like phoning 10210, it seems that's the best time to get through (for me at least).

 

[Webafrica Helper]

No one answers at your cancellation dept.

I've on the phone for 5 minutes now !

Hi Wall,

Sorry for the long wait Please PM me your account details so I can ask our Cancellation team to contact you?