WebAfrica Capped ADSL

I am truly unhappy with the level of service i have received from Webafrica.

After waiting patiently 12 days for my Adsl to be transferred and upgraded to 4 meg uncapped. I am unable to play counterstrike due to huge loss (40%) at 10:05pm. I switch to my telkom account and the problem is resolved.

Here is an earlier speed test http://www.speedtest.net/result/4826910467.png

Is this the level of service i am to expect?

I tried to log a ticket on your website but got the following message

Error 524 Ray ID: 2444dd696dd415f2 • 2015-11-12 20:09:27 UTC
A timeout occurred

Regards
 
So is there any reason to use your capped accounts since November price changes ? daytime downloading over NNTP has gone to ***** now. Might aswell go back to the old afrihost accounts that were just the same.
 
And here we go again. Trying to download over HTTP and getting less than 30% line speed on a BUSINESS CAPPED account. It's after hours as well ffs.

Really a poor service.
 
biometrics said:
And here we go again. Trying to download over HTTP and getting less than 30% line speed on a BUSINESS CAPPED account. It's after hours as well ffs.

Really a poor service.
Click to expand...

This is the response to my complaints to them - this from support

I can confirm that the Microsoft have only released the update earlier this week. Your P2P, NNTP/News, Windows/Apple updates speeds will only improve once the bunk of the updates have been completed off by user on the Internet Network across the country,

These updates are coming through the major Fibre cabling linking ourselves to other countries.

All ISP's across the country are experiencing the same issue however others affected more than others.

We hope that this issue we will resolved in the coming days.

:(:(
 
biometrics said:
And here we go again. Trying to download over HTTP and getting less than 30% line speed on a BUSINESS CAPPED account. It's after hours as well ffs.

Really a poor service.
Click to expand...

Fulton17 said:
This is the response to my complaints to them - this from support

I can confirm that the Microsoft have only released the update earlier this week. Your P2P, NNTP/News, Windows/Apple updates speeds will only improve once the bunk of the updates have been completed off by user on the Internet Network across the country,

These updates are coming through the major Fibre cabling linking ourselves to other countries.

All ISP's across the country are experiencing the same issue however others affected more than others.

We hope that this issue we will resolved in the coming days.

:(:(
Click to expand...

An ISP that runs their pipes so hot that "high priority" accounts are also suffering during high demand periods when they are supposed to be immune from these kinda things is a time when you vote with your wallet. There are better IS ISP's out there.

Go fly a kite WA.
 
wingnut771 said:
An ISP that runs their pipes so hot that "high priority" accounts are also suffering during high demand periods when they are supposed to be immune from these kinda things is a time when you vote with your wallet. There are better IS ISP's out there.

Go fly a kite WA.
Click to expand...

I hear you Wingnut and agree 100%; I also thought that if you are a good ISP then surely you can cope with high demand times.

I would but I have a good deal with WA that is hard to beat (I have one of those MyBB special accounts)
 
Not feeling the love WA. Since you've introduced the new caps I'm getting crappy speeds. Refer to ticket #3082261. 4 hours and it hasn't even been allocated to someone. Come on!
 
Fulton17 said:
This is the response to my complaints to them - this from support

I can confirm that the Microsoft have only released the update earlier this week. Your P2P, NNTP/News, Windows/Apple updates speeds will only improve once the bunk of the updates have been completed off by user on the Internet Network across the country,

These updates are coming through the major Fibre cabling linking ourselves to other countries.

All ISP's across the country are experiencing the same issue however others affected more than others.

We hope that this issue we will resolved in the coming days.

:(:(
Click to expand...

It's simply BS, like Afrihost and the iOS update excuse which we know turned out to be a lie.

Our BUSINESS CAPPED account has performed poorly for a month already. WA Helper then posts here "send me your account details" and then does nothing, no feedback and no improvement.
 
Interesting posts these. Everybody moaning about Afrihost, but it's hardly any different with the other isp by the looks of it
 
Did 2x Windows 10 PC updates yesterday at full speed with another popular ISP ;)

Slow down? What slow down?
 
Trying to complete my http download from yesterday. Terrible performance on our BUSINESS CAPPED account.

If you were considering this account. DON'T!
 
WebAfrica Helper said:
So sorry for this :( Have our guys assisted you?
Click to expand...

Not a happy camper. Apparently my ticket went to some unused mailbox. Blah blah.

Your guys are giving me the run around with "this is a best effort service" etc. I know that. I'm complaining because my experience has deteriorated since the caps were introduced (or at least it seems like it to me). I'm not getting full line speed between 12am and 6am anymore, more like half. It's annoying to say the least.

Your support asked that I run some tracerts and speedtest. Laughable because the speedtest they recommend says I'm getting 18Mbit. I only have a 6Mbit line. Please follow up on the ticket.
 
Beylie said:
Not a happy camper. Apparently my ticket went to some unused mailbox. Blah blah.

Your guys are giving me the run around with "this is a best effort service" etc. I know that. I'm complaining because my experience has deteriorated since the caps were introduced (or at least it seems like it to me). I'm not getting full line speed between 12am and 6am anymore, more like half. It's annoying to say the least.

Your support asked that I run some tracerts and speedtest. Laughable because the speedtest they recommend says I'm getting 18Mbit. I only have a 6Mbit line. Please follow up on the ticket.
Click to expand...

I agree with OP: my speeds have deteriorated badly since the new [increased] caps were launched at the beginning of the month.

WA Can I please have my old speed - and old cap, if that is what it takes - back ???
 
rrh said:
I agree with OP: my speeds have deteriorated badly since the new [increased] caps were launched at the beginning of the month.

WA Can I please have my old speed - and old cap, if that is what it takes - back ???
Click to expand...

Agree and have been trying to get this sorted out for a week or so now. Was told all should be fine today, but no such luck
 
wingnut771 said:
Clearly a capacity issue. Not much "support" can do about that.
Click to expand...

What was running more-or-less perfectly during October is, since the beginning of November, no longer working.

Definitely not a capacity issue - unless you are implying a reduction in the bandwidth WA purchases from IS ?
 
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