WebAfrica Free 10gb router problem

[Aider]

Hi,
I have recently been using your Webafrica free trial service and I have found it great.
The only problem I have is that I cannot seem to be able to get my router to connect to that account. I can connect via creating a PPPoE connection on my PC but not if i enter the details on my router.
Can anyone help me please?

Regards,
Aider

 

[Mephisto_Helix]

Does it matter if you can't connect via the router but can via PPPOE?

 

[Aider]

Yes, as I would like to download some stuff on my iphone.
Btw i have a Billion 400G router

 

[Mephisto_Helix]

Did you reset the router and then enter the WA details?

 

[Aider]

The latency also seems very high with my WebAfrica account, usually when playing css i get a latency of around 50-65(telkom internet), with axxess i get 25-40 and with webafrica i get 80-90.
Not sure if it matters that I live in Richards Bay or not.

 

[Mephisto_Helix]

If you read the forum (http://forums.webafrica.co.za/_f37.html), you'll see others are also experiencing ping issues now and then. It's all part of the trial methinks.

 

[Aider]

By reset do you mean restart?
On my router Status page it just says "attempting to connect" and a red light appears on my router.

 

[milomak]

i can tell you that i switch between this account and my axxess acount by chaning the settings on my router.

can we assume that when you change to some other non-trial account you have no issue?

 

[Mephisto_Helix]

No, there should be a hard reset button ..... on my router I have to use a toothpick to reset it. You need to reset it so it clears the current info completely and then try the WA info.

 

[Aider]

okay thanks for the help

 

[Mephisto_Helix]

let us know if you come right ok

 

[Aider]

ok, i reseted my router and no cigar
I can connect perfectly to my TI account as well as prepaid axxess accounts which i buy from pick n pay

 

[Mephisto_Helix]

And you're sure you're entering the details exactly as per your email? Ey, I iz stumped then

 

[Aider]

yep, im so confused :/
should i uncheck "Obtain DNS server automatically"?

 

[Mephisto_Helix]

can't hurt to try it .....

 

[Aider]

But then i need to change my primary DNS/secondary DNS values,
not sure what to put there

 

[milomak]

no let it get the DNS automatically.

what happens when you enter the WA details? what does your router/modem show as the IP? (post it like 41.xxx.xxx.xxx) Also post the DNS servers you router shows.

 

[Aider]

no, once i go to my status page it just says attempting to connnect, no ip address, no subnet mask, no default gateway and under primary DNS it says none.

 

[Armizael]

I'm just guessing here, but are you still dialed up on your computer while trying to put the account on the router?

As far as I can tell, only 1 concurrent connection per account is allowed.

 

[Aider]

no, i usually dc my webafrica if im connecting to my router.