WebAfrica General Feedback

Just one thing I would like to add: uncapped sucks accross the board, its not just WA.
 
Ipwn 4 said:
I might be missing that part, I voiced my opinion over a sub par service which doesnt meet the needs of an actual household who has no dependency on late night linux downloads for they media needs.
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Ok so they don't cater to ur specific needs, that doesn't make them sub par. Just means they don't have what u need, that means u carry on looking or u pay for a bigger package.
 
WebAfrica rules

WebAfrica Helper said:
Hi User217,

Really sad to hear that you are not happy with the Home uncapped account and that you have already left us

The Home uncapped service will require more management from a customers side as you need to schedule big and/or all downloads for the Download Plus period (12-6am daily) to ensure that you do not find yourself in the 'deprioritsed' stars. Like 'Chevron' stated the Home accounts are designed for use mostly during 'after-hours' and reading your post you would have definitely needed a Business uncapped account as it has a much higher thresholds and do not use the star rating.

I am not sure who advised you that you will get shaped after 5pm on our Business uncapped accounts but they are definitely incorrect and in fact the Business uncapped accounts will perform better than a Home uncapped anytime during the day as it is on a higher bandwidth priority. The Business accounts is a premium service aimed at Businesses and individuals who require very little shaping and a higher priority on our network.
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I think you guys rock. People who try to use a home account for business deserve what they get. Throttled! If he had bothered to READ your "Fair Usage Policy" he would have KNOWN in advance what he was into and in for. He better remember that you can't buy a Bentley on a VW budget. Horses for courses et al . . . .

Perhaps, Mr/Ms. WebAfrica helper, you can help me . . . . I went to 4 MB/sec Uncapped Home at the beginning of this month but am reverting to capped 40GB + 80GB and I'm keeping the 4 MB/sec line. Only problem is, I cannot get it to run faster that 2,91 and THAT was at 04:15hrs last night. This is a Telkom problem, I know, but WA supplied and have managed my line since day one. Please HELP me . . . . Telkom (according to a call that I got from a WebAfrican) got my line to "synch at a perfect 4 MB/sec at the WA hub" last week. Since then I have SINGLE torrents running at as little as 09 kb/sec for extended periods. This just isn't good enough. I need SuperService at WA to intervene.
Thanks,
Peter
GAR34 is my WA id code
 
Joined Webafrica again in January with a capped account coming from an uncapped account and i am very impressed , always full speed , streaming from youtube or twitch has been wonderful , no complaints here , go for whatever fits your budget :)
 
ForSure said:
Joined Webafrica again in January with a capped account coming from an uncapped account and i am very impressed , always full speed , streaming from youtube or twitch has been wonderful , no complaints here , go for whatever fits your budget :)
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Home Capped or Home Capped Pro?

I'm looking at WA myself.
 
ForSure said:
Home Capped Adrianh , went for 60+120gb :)
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I use the same package, which is perfect. I honestly didn't notice any major difference between that and the home pro package. Im loving high def streaming again and international latency sub 190ms. I should have made the move to WA many moons ago.
 
My 1TB Vox data is going to be done soon, when the time comes I will ask around more, but what can I expect from WA home uncapped 10Mbps?
 
TheCelt58 said:
I think you guys rock. People who try to use a home account for business deserve what they get. Throttled! If he had bothered to READ your "Fair Usage Policy" he would have KNOWN in advance what he was into and in for. He better remember that you can't buy a Bentley on a VW budget. Horses for courses et al . . . .

Perhaps, Mr/Ms. WebAfrica helper, you can help me . . . . I went to 4 MB/sec Uncapped Home at the beginning of this month but am reverting to capped 40GB + 80GB and I'm keeping the 4 MB/sec line. Only problem is, I cannot get it to run faster that 2,91 and THAT was at 04:15hrs last night. This is a Telkom problem, I know, but WA supplied and have managed my line since day one. Please HELP me . . . . Telkom (according to a call that I got from a WebAfrican) got my line to "synch at a perfect 4 MB/sec at the WA hub" last week. Since then I have SINGLE torrents running at as little as 09 kb/sec for extended periods. This just isn't good enough. I need SuperService at WA to intervene.
Thanks,
Peter
GAR34 is my WA id code
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Hi Peter,

Thanks for the feedback Peter :D

I have requested that our team take a further look into the line speed issue and get back to you with feedback.
 
ForSure said:
Joined Webafrica again in January with a capped account coming from an uncapped account and i am very impressed , always full speed , streaming from youtube or twitch has been wonderful , no complaints here , go for whatever fits your budget :)
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Bedford said:
I use the same package, which is perfect. I honestly didn't notice any major difference between that and the home pro package. Im loving high def streaming again and international latency sub 190ms. I should have made the move to WA many moons ago.
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Really happy to hear that you loving the capped account guys and thanks for the feedback :)
 
Totally shocked by Web Africa at the moment.

Briefly I used their service from July to Oct last year and the payments were set to come off via debt order.

Each month I got the notice of what amount was to be debited at the end of each month.

I never had any correspondence to say that there were any issues.

Today all of a sudden I receive a Final Demand saying:

We have previously advised you that your account with Web Africa, xxx is in arrears. To date hereof we have not received payment for the amount of R1195.97 which is outstanding, and your account has therefore been handed to me marked for ‘Final Action.’

If payment of R1195.97 is not received within 48hrs, your account will be handed over for further legal action.
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If I had received such notifications I would have sorted it out immediately. I have a perfect credit history and proud of it.

I have requested proof of these notifications, but received nothing as yet. Should they not have cut me off once they realised no payment went through (they do it with our business line all the time).

I'm willing to pay it off, but threatening me with legal action out of the blue is totally unacceptable Web Africa! :mad::mad::mad:
 
Soul Assassin said:
My 1TB Vox data is going to be done soon, when the time comes I will ask around more, but what can I expect from WA home uncapped 10Mbps?
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If you need to download during the day it's not for you. Better you get business or business pro.
 
Chevron said:
If you need to download during the day it's not for you. Better you get business or business pro.
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SABnzbd is set to start at 12 and pause at 6am since forever, day time is the usual browsing and maybe a handful of youtube. Let's say day time usage would be around 120GB and unknown for after midnight.
 
Soul Assassin said:
SABnzbd is set to start at 12 and pause at 6am since forever, day time is the usual browsing and maybe a handful of youtube. Let's say day time usage would be around 120GB and unknown for after midnight.
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Then you'll be fine.
 
Soul Assassin said:
SABnzbd is set to start at 12 and pause at 6am since forever, day time is the usual browsing and maybe a handful of youtube. Let's say day time usage would be around 120GB and unknown for after midnight.
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Then you'll be fine.
 
dualmeister said:
Totally shocked by Web Africa at the moment.

Briefly I used their service from July to Oct last year and the payments were set to come off via debt order.

Each month I got the notice of what amount was to be debited at the end of each month.

I never had any correspondence to say that there were any issues.

Today all of a sudden I receive a Final Demand saying:



If I had received such notifications I would have sorted it out immediately. I have a perfect credit history and proud of it.

I have requested proof of these notifications, but received nothing as yet. Should they not have cut me off once they realised no payment went through (they do it with our business line all the time).

I'm willing to pay it off, but threatening me with legal action out of the blue is totally unacceptable Web Africa! :mad::mad::mad:
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Hi Dualmeister,

I need to investigate this as we should have sent you notifications that payment failed and that your account was in arrears before sending the warning letter.

Can you please PM your account details and I take this up with our Billing team asap.
 
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