When did Afrihost hosting become so bad?

[Bona Botse]

Signed up for an Afrihost Gold Pro Linux hosting package yesterday and I'm not impressed at all.

- The CM4all SiteBuilder, the primary reason I went for this package, didn't even work at first. When it was finally fixed, I discovered that it can only be used on the main domain and not on any subdomains that you create.
- cPanel gets very slow, sometimes hanging when I delete or add subdomains and databases. This doesn't instil me with much confidence about the hosting.
- Softaculous is responsive but very buggy. So buggy that I've been struggling to install any scripts. It installs to about 95%, then hangs, then displays a message "Oops... connection has been lost", then depending on which bugs are biting it will either continue to hang indefinitely or finish the installation if I'm really lucky.

I had one of the cheaper accounts earlier which performed much better than this "Gold" package is performing. I have since put in a cancellation and if things don't improve by month end, I'll go through with it and take them up on their "double your money back" guarantee.

TL;DR Afrihost hosting bad, stay away.

 

[AfriMan]

Signed up for an Afrihost Gold Pro Linux hosting package yesterday and I'm not impressed at all.

- The CM4all SiteBuilder, the primary reason I went for this package, didn't even work at first. When it was finally fixed, I discovered that it can only be used on the main domain and not on any subdomains that you create.
- cPanel gets very slow, sometimes hanging when I delete or add subdomains and databases. This doesn't instil me with much confidence about the hosting.
- Softaculous is responsive but very buggy. So buggy that I've been struggling to install any scripts. It installs to about 95%, then hangs, then displays a message "Oops... connection has been lost", then depending on which bugs are biting it will either continue to hang indefinitely or finish the installation if I'm really lucky.

I had one of the cheaper accounts earlier which performed much better than this "Gold" package is performing. I have since put in a cancellation and if things don't improve by month end, I'll go through with it and take them up on their "double your money back" guarantee.

TL;DR Afrihost hosting bad, stay away.

Sorry to hear that you are having such a poor experience. It sounds like there could be a problem with the hosting space allocated to you, cos we generally have very little complaints regarding our shared hosting and CM4All (which is a pretty awesome free add-on).

Of course we absolutely stand by our Double Money Back Guarantee, but we'd love to have an opportunity to try to improve your experience

 

[Bona Botse]

Sorry to hear that you are having such a poor experience. It sounds like there could be a problem with the hosting space allocated to you, cos we generally have very little complaints regarding our shared hosting and CM4All (which is a pretty awesome free add-on).

Of course we absolutely stand by our Double Money Back Guarantee, but we'd love to have an opportunity to try to improve your experience

I will PM you my account info to try to sort this out.

 

[envo]

None of my clients who hosted with Afrihost, host there anymore. They moved most/all of their services to Web Africa or Hetzner

 

[RNJudas]

Let us know how it went.

 

[FartyMarty]

Let us know how it went.

+1

 

[Bona Botse]

Still having issues. When issues are fixed other issues take their place.

The slow cPanel and buggy Softaculous seem to be fixed, but my domain was cancelled after I cancelled my account, which doesn't make sense to me because I'm still being charged for the full month, even though the product is basically useless without a domain. Which makes me wonder if the issues were really fixed to begin with.

I've since reversed my cancellation and asked that my domain be reactivated. I guess I'll see later on today when the domain comes back online if all the issues have really been fixed.