Who is still having problems?

@Gdiza

Give the Neotell users at least 3 weeks to read this thread and reply. You know as well as I do that with the pitifull connections they have once every couple of days they have a lot of banking and e-mail to catch up with before they have a chance to respond to this thread;)

Also RPM's monthly turnover is sponsored by Neotel so don't avoid going the legal route just because he is buying time for them. They have completely oversold a service they don't have and it's time they paid for it
 
I am getting slow speeds, averaging 4KBps-12KBps.
Occasionally bursting to 30KBps.
PN: 376 / 492
RSSI: 72 - 78, irrespective of PN.
 
Maybe another step is for us all to log complaints via ICASA.

I know a fellow MyBB member did this.

Actually, his e-mail is very well done and I'm almost ready to 'copy and paste it' onto ICASA (changing to my problem)
 
See here, which I got via ICASA's web site:


Having problems with your communication services and your company does not resolve your complaint?

Consumer Protection Department was established to provide free, independent, just and speedy resolution of complaints.

This guide sets out the procedures for complaints which are related to communication services of licensed communications operators.


1. How to send a complaint?
Every complaint must be put in writing and should be send to: Consumer Department – Complaints Handling Unit. Kindly note, it is an office of last resort and you must give your service provider the opportunity to resolve the complaint before ICASA will become involved.
2. Acknowledgement
We will acknowledge receipt of a complaint in writing via fax, email or ordinary post. The acknowledgement of the receipt will include contact information of the case officer handling the complaint, to whom enquiries concerning the progress of the case may be made.
3. We will examine the information provided by the complainant and if the complaint is not within the scope of services provided by the licensees, the complainant will be informed and may be given the contact information of the agencies that will continue to deal with the complaint.
4. If the complaint falls within our jurisdiction, we will write to the licensee to inform them about the problem.
5. In all cases, we will invite the licensee to comment on the case and provide any information that is relevant towards the complaint and advice the Authority on the outcome.
6. The licensee will be given sufficient time to respond. We have a standing Memorandum of Understanding with operators that they have to respond to us within 14 days.
7. If the case is complex, we take an approach of inviting both the licensee and the complainant to a meeting that will be mediated by the Authority.

For more information contact:
Consumer Protection Department:

Tel no: 011 566 3000/1
Email address: [email protected]
Click to expand...

I suggest everyone does this... PROPERLY!!!
 
GDIZA what other way can our voices be heard?

The call-centres don't help, what about going to the head-office in Woodmead?
 
A private individual and their lawyer won't stand a chance against the legion of lawyers on Neotel/Tata's payroll.
 
jarrodr said:
GDIZA what other way can our voices be heard?

The call-centres don't help, what about going to the head-office in Woodmead?
Click to expand...

What about cancelling your contract and if Neohell forces you to pay for the modem then just sell it to some other poor sap who doesn't bother to investigate this rip off artist before signing?
 
jarrodr said:
GDIZA what other way can our voices be heard?

The call-centres don't help, what about going to the head-office in Woodmead?
Click to expand...

Follow the instructions as per post #44.

But do it properly, be detailed, explain well, write neatly and bam, so long everyone does that... should go down well.
 
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