F
Fudzy
Guest
I'm curious how you would have fixed that on Windows given that you failed to provide him the most basic, OS-independent troubleshooting advice, i.e. crate a new account, log in and see if it has the same problem. If not, no need to re-install.
What does he do with his old account? That at least determines that it's that particular profile but it doesn't solve the problem.