Wireless not seeing network

[Speedster]

We have a wireless network (Canyon Wireless 11g AP router) and up until it has been working really smoothly. A new colleague started working here at the beginning of the month and for some reason his laptop doesn't "see" the wireless network. I've tried everything I can think of - but no luck.

Any ideas?

 

[Franna]

To work out if the problem is with your WAP or his laptop: Can his laptop see other wireless networks?

What make and model laptop does he have? Make sure the lpatop wireless receiver is switched on - normally a button on the side of the laptop or a key-combination.

 

[Speedster]

Hi Franna

The laptop is a Compaq with Intel Pro/Wireless 3945ABG adaptor. His laptop can see other networks, and the hardware switch is on.

 

[syntax]

what channel is the wireless network on?
What OS is he running?

 

[Speedster]

Channel 6.

He's got Windows XP

 

[Franna]

Is the wireless router not maybe in "hidden SSID" mode. Login to the wireless router to check this setting.

 

[|tera|]

http://www.microsoft.com/downloads/...25-CE2B-47A4-ABEC-274845DC9E91&displaylang=en

http://www.microsoft.com/downloads/...4d-e7c1-48d6-95ee-1459234f4483&displaylang=en

In other words. Do a Windows Update too

If those updates don't resolve it. Download MalwareBytes Antimalware and scan for viruses/malware.

 

[Speedster]

SSID broadcast is set to enabled.

I'll give the Windows update a go - hopefully that'll fix it