WISP problems - technical help needed

[MariusB05]

Hi all.

I have a WISP and having some problems. They can not seem to find a solution.

I run a Tenda Router with a Powerbeam300 dish.

I have little to no connectivity. The router looses signal and displays this
Then it gives this message :

This keeps happening over and over. The router has been replaced as well as 25m of UV Cat5 cable from the dish to the POE box. A new cable from the POE box to router was acquired.

Could this be from a faulty dish?

ISP says signal strengh from the tower to the dish is 98%.....

Any insight from experts will be appreciated.

Thanks

 

[Peon]

Powerbeam in bridge mode I assume? The Tenda is dialing out the PPPoE session?

Please use a web browser from a PC to configure the Tenda. Sometimes the app creates trouble ive found. The DNS setting on the Tenda. Set it to 8.8.8.8 8.8.4.4 respectively. Dont use the ISP's one for now. Also update the firmware of the Tenda. The tenda's are a bit emotional expecially the new AC units. When something arbitrary goes wrong its like the whole thing goes cockeye. Just practical experience.

 

[MariusB05]

this is the log from the Router

026 2020-01-26 17:39:42 SNTP update time success
027 2020-01-26 17:43:55 system Serial link appears to be disconnected.
028 2020-01-26 17:43:57 pppoe0 pppoe_fsm_down(ppp0)
029 2020-01-26 17:43:58 pppoe0 pppoe_osl_ppp_close(ppp0): close completedly.
030 2020-01-26 17:43:59 pppoe0 pppoe_fsm_up(ppp0)
031 2020-01-26 17:43:59 pppoe0 ppp0 send PADI
032 2020-01-26 17:44:02 pppoe0 ppp0 send PADI
033 2020-01-26 17:44:02 pppoe0 ppp0 receives PADO
034 2020-01-26 17:44:02 pppoe0 Send PADR, Enter PPPOE_SREQ
035 2020-01-26 17:44:02 pppoe0 ppp0 send PADR
036 2020-01-26 17:44:05 pppoe0 ppp0 send PADR
037 2020-01-26 17:44:10 pppoe0 ppp0 send PADR
038 2020-01-26 17:44:19 pppoe0 ppp0 send PADR
039 2020-01-26 17:44:36 pppoe0 ppp0 send PADR
040 2020-01-26 17:45:10 pppoe0 ppp0 send PADI
041 2020-01-26 17:45:10 pppoe0 ppp0 receives PADO
042 2020-01-26 17:45:10 pppoe0 Send PADR, Enter PPPOE_SREQ
043 2020-01-26 17:45:10 pppoe0 ppp0 send PADR
044 2020-01-26 17:45:13 pppoe0 ppp0 send PADR
045 2020-01-26 17:45:18 pppoe0 ppp0 send PADR
046 2020-01-26 17:45:27 pppoe0 ppp0 send PADR
047 2020-01-26 17:45:44 pppoe0 ppp0 send PADR
048 2020-01-26 17:46:17 pppoe0 ppp0 send PADI
049 2020-01-26 17:46:17 pppoe0 ppp0 receives PADO
050 2020-01-26 17:46:17 pppoe0 Send PADR, Enter PPPOE_SREQ
051 2020-01-26 17:46:17 pppoe0 ppp0 send PADR
052 2020-01-26 17:46:20 pppoe0 ppp0 send PADR
053 2020-01-26 17:46:25 pppoe0 ppp0 send PADR
054 2020-01-26 17:46:34 pppoe0 ppp0 send PADR
055 2020-01-26 17:46:51 pppoe0 ppp0 send PADR
056 2020-01-26 17:47:24 pppoe0 ppp0 send PADI
057 2020-01-26 17:47:24 pppoe0 ppp0 receives PADO
058 2020-01-26 17:47:24 pppoe0 Send PADR, Enter PPPOE_SREQ
059 2020-01-26 17:47:24 pppoe0 ppp0 send PADR
060 2020-01-26 17:47:27 pppoe0 ppp0 send PADR
061 2020-01-26 17:47:32 pppoe0 ppp0 send PADR
062 2020-01-26 17:47:41 pppoe0 ppp0 send PADR
063 2020-01-26 17:47:41 pppoe0 ppp0 receive PADS
064 2020-01-26 17:47:41 pppoe0 Enter PPPOE_CONNECTED, session_id = 64869
065 2020-01-26 17:47:41 pppoe0 pppoe_osl_ppp_open(ppp0): open successfully.
066 2020-01-26 17:47:41 system start lcp stage
067 2020-01-26 17:47:41 system local IP address 192.47.0.134
068 2020-01-26 17:47:41 system remote IP address 192.47.0.1
069 2020-01-26 17:47:41 system primary DNS address 1.1.1.1
070 2020-01-26 17:47:41 system secondary DNS address 8.8.8.8
071 2020-01-26 17:48:06 SNTP update time success
072 2020-01-26 17:48:06 SNTP update time success
073 2020-01-26 17:50:44 system Serial link appears to be disconnected.
074 2020-01-26 17:50:44 pppoe0 pppoe_fsm_down(ppp0)
075 2020-01-26 17:50:45 pppoe0 pppoe_osl_ppp_close(ppp0): close completedly.
076 2020-01-26 17:50:46 pppoe0 pppoe_fsm_up(ppp0)
077 2020-01-26 17:50:46 pppoe0 ppp0 send PADI
078 2020-01-26 17:50:46 pppoe0 ppp0 receives PADO
079 2020-01-26 17:50:46 pppoe0 Send PADR, Enter PPPOE_SREQ
080 2020-01-26 17:50:46 pppoe0 ppp0 send PADR
081 2020-01-26 17:50:49 pppoe0 ppp0 send PADR
082 2020-01-26 17:50:54 pppoe0 ppp0 send PADR
083 2020-01-26 17:51:03 pppoe0 ppp0 send PADR
084 2020-01-26 17:51:20 pppoe0 ppp0 send PADR
085 2020-01-26 17:51:54 pppoe0 ppp0 send PADI
086 2020-01-26 17:51:54 pppoe0 ppp0 receives PADO
087 2020-01-26 17:51:54 pppoe0 Send PADR, Enter PPPOE_SREQ
088 2020-01-26 17:51:54 pppoe0 ppp0 send PADR
089 2020-01-26 17:51:54 pppoe0 ppp0 receive PADS
090 2020-01-26 17:51:54 pppoe0 Enter PPPOE_CONNECTED, session_id = 64892
091 2020-01-26 17:51:54 pppoe0 pppoe_osl_ppp_open(ppp0): open successfully.
092 2020-01-26 17:51:54 system start lcp stage
093 2020-01-26 17:51:54 system local IP address 192.47.0.134
094 2020-01-26 17:51:54 system remote IP address 192.47.0.1
095 2020-01-26 17:51:54 system primary DNS address 1.1.1.1
096 2020-01-26 17:51:54 system secondary DNS address 8.8.8.8
097 2020-01-26 17:52:07 SNTP update time success
098 2020-01-26 17:52:07 SNTP update time success
099 2020-01-26 18:00:55 system Serial link appears to be disconnected.
100 2020-01-26 18:00:56 pppoe0 pppoe_fsm_down(ppp0)
101 2020-01-26 18:00:56 pppoe0 pppoe_osl_ppp_close(ppp0): close completedly.
102 2020-01-26 18:00:57 pppoe0 pppoe_fsm_up(ppp0)
103 2020-01-26 18:00:57 pppoe0 ppp0 send PADI
104 2020-01-26 18:00:57 pppoe0 ppp0 receives PADO
105 2020-01-26 18:00:57 pppoe0 Send PADR, Enter PPPOE_SREQ
106 2020-01-26 18:00:57 pppoe0 ppp0 send PADR
107 2020-01-26 18:01:00 pppoe0 ppp0 send PADR
108 2020-01-26 18:01:05 pppoe0 ppp0 send PADR
109 2020-01-26 18:01:05 pppoe0 ppp0 receive PADS
110 2020-01-26 18:01:05 pppoe0 Enter PPPOE_CONNECTED, session_id = 64896
111 2020-01-26 18:01:05 pppoe0 pppoe_osl_ppp_open(ppp0): open successfully.
112 2020-01-26 18:01:05 pppd0 start lcp stage
113 2020-01-26 18:01:06 pppd0 local IP address 192.47.0.134
114 2020-01-26 18:01:06 pppd0 remote IP address 192.47.0.1
115 2020-01-26 18:01:06 pppd0 primary DNS address 1.1.1.1
116 2020-01-26 18:01:06 pppd0 secondary DNS address 8.8.8.8
117 2020-01-26 18:01:28 SNTP update time success
118 2020-01-26 18:01:28 SNTP update time success

Every time the connection dropped this entry appears: system Serial link appears to be disconnected.

 

[Peon]

Check with the WISP. Maybe its your PPPoE profile or their setup. Assuming its a mikrotik pppoe server.

 

[McGuywer]

If the internet is on, do a trace route.

Ping the second hop continuously and see what happens when the internet disconnects.
Seems the link between you and the tower drops.
Also, do you have clear line of sight?

 

[Naaimasjien]

Has the POE adapter been replaced?

 

[MariusB05]

Thank you all for the advice... WISP did something (they dont want to tell me what) on their side and has beet working 100% the whole week.

 

[McGuywer]

Thank you all for the advice... WISP did something (they dont want to tell me what) on their side and has beet working 100% the whole week.

Actually, thank you that you reply and state it is sorted.