Here's a thought, one of many floating in my little non-admin brain. You didn't pay anyone to become a wugger, OTHER than the kit you bought. And NO ONE forced you to buy that kit. So, I know you are only stating what you have experienced, but rather than come onto this public forum and slate PTAWUG, rather approach the admins/users and discuss it with them privately to resolve your problems.
If after that, you are still unhappy about the attitude of WUGGERS, then you can post your experience here, BUT, back it up with some evidence. A screenie or two of an IRC chat where you weren't helped. and not a selective screenie, but everything, because as previously stated here, you are connected and therefore have access to the Wiki and as such can go read most of the general FAQs. Just like you when would accuse a gamer of cheating online, you need evidence.
Right now this to me sounds like someone griping because he didn't get his way. While some of what you said may be true, ie gaming, first discuss it before yapping away like this, because if you had bothered to ask any gamer why, you would have gotten an answer that said ping are being fixed as we speak.
I'm sure there are more people out there who join the WUGS and cry because their speeds are slow, gaming or otherwise, but they fail to understand that we are working with wireless technology. It is highly unpredictable and you can get mixed results for no logical reason. Rather invest a bit of time and learn about things before telling us about your opinion. But don't come and make some statements here about people you don't know without some evidence. Yes, some of what you said has some truth to it regarding speeds, slow pings and even sarcasm. But, remember, everyone is human and after being asked for the 30th time in like 10 minutes, is the tracker down, and all you need to do is read the Wiki, ALL OF IT, and see there is an app called Nagios which monitors HSs and can tell you if its down or not, u can see why people can get sarcastic. Or better yet, read the blimmen topic of the IRC channel, because AMAZINGLY, it's there as well if it's been down for a while.
Enough ranting from me though, just one last reiteration: Whilst no one expects you to know everything, maybe try and learn something for yourself, before being asked to be spoonfed everything!!!